Old videos just playing a black screen?

I was watching pre-Fandom videos and today they're only playing a black screen? The play triangle loads up (behind is a pulsing "loading" message) and when I click the image the sound plays but there is no video. Also there is no video player UI. Just a black square. Is it only me?

I had this issue last night/early this morning. Clearing my cache and cookie history seemed to fix it.

Unfortunately that did not work. Thanks for trying though!

Yeah, I'm having the same issue.

Same issue with me.

I also ran into this exact issue. Clearing the cache for the site then logging back in fixed it for me. I'm using Safari on the latest version of MacOS.

There is something wrong with the site. I've tried multiple browsers and os' (chrome, FF and E) and all I get is a black box. If I clear the cache it will sometimes work but it's not guaranteed in my experience.

Way to go Fandom. You're really shitting the bed here.

Having the same issue all of a sudden.

Same issue on Chrome. Firefox works.

EDIT: Clearing cache and cookies worked.

Also having this issue. using chrome

clearing cookies and cache did NOT work

I'm trying to watch Choose Our Own Adventure!: 10/20/2015 (Life is Strange) and I'm getting error 232500 with the new player.

A quick update: I've found using Firefox and Chrome that clearing the cache and cookies may work but only temporarily. I was able to watch 1 episode of Metal Gear Scanlon before the problem came back again.

Hate to bug you but is there any traction on this issue @rorie?

@axl159: Let me poke around! Sorry! If you have the option to switch between players some of these will likely work in YouTube but I'll see if I can find the root cause for this.

@rorie You just gave me a brain wave! I checked and it only seems to be effecting old premium series. The old free videos still work fine. Maybe it has something to do with the new player rollout?

Just adding that I had the problem in Microsoft Edge (I know, I know). Cleared up after a cookie/cache clear and full exit and restart of the browser. The problem with the black screen is that it doesn't have any options, so you can't switch the player. If you click it, it starts playing audio but no video or control UI comes up. Hope this helps!

It's definitely related to Premium videos and the new video player in some way from what I can see. When I cleared the cache and re-signed in, it went back to the old player with the extra options and red progress bar. When that happens, everything works as it should. It's been whenever the site has tried using the new player to play Premium videos that these issues pop up for me.

Yea, this is crap for me as well. Some won't even play at all.

@cory1981940: I think now some are playing muted by default so it's playing but you can't see or hear it. It's a new feature in our Fandom Hell.

This is still broken. Happening for me on this video https://www.giantbomb.com/shows/thursday-night-throwdown-052412/2970-18386/premium-video

I've been trying to watch old I Love Mondays and the only way to get it to work is to explicitly open a new page for a video (right click on link to the video's page, open in new tab) -- using the carousel to go to another video doesn't work.

This is great...lol.

@dtoast Could we get a status update on this issue? It might not be high priority for Fandom, but it's very important to this community.

@eccentrix: Yeah let me check to see if Rorie logged a ticket. Edit: Logged a ticket with the engineers.

@dtoast It looks like the specific cookies causing this issue are __gamesVideoPlayer and AMCV_[a bunch of letters and numbers]

If I delete those and refresh the page the old player works again without having to delete *all* cookies and log back in

@nicolenomicon Thanks for sharing that awesome tip! I thought all the old videos were just broken but that clear cookies and sign-in solution solved for me and now videos even resume progress again.

Is there any update on a permanent fix for the player for this issue? It would be nice to not have to clear the cache almost every time to play old UPF's or Playdates.

Even clearing my cache and cookies isn't fixing the videos. I've been trying to watch mario party party and no matter what I do MPP 4 part 1 wont start. Really frustrating to spend money on a subscription to watch old premium videos when I literally can't watch the old premium videos.

If y'all aren't going to fix the player you better be ready to refund me. I gave you my money so I could watch specific content, and I am literally unable to watch that content.

I’m getting this issue this afternoon. I get “loading video” message and sound plays in background.

How is this still broken? Do I have to download everything and host my own plex server???? How much time are you going to waste on a bad idea Fandom? Please just let us use the old player until a miracle happens and your player works.

Reporting in that this issue still plagues me as well. I can't even click the play button to load the player at this stage :(