I was watching pre-Fandom videos and today they're only playing a black screen? The play triangle loads up (behind is a pulsing "loading" message) and when I click the image the sound plays but there is no video. Also there is no video player UI. Just a black square. Is it only me?
Old videos just playing a black screen?
Just adding that I had the problem in Microsoft Edge (I know, I know). Cleared up after a cookie/cache clear and full exit and restart of the browser. The problem with the black screen is that it doesn't have any options, so you can't switch the player. If you click it, it starts playing audio but no video or control UI comes up. Hope this helps!
@rorie You just gave me a brain wave! I checked and it only seems to be effecting old premium series. The old free videos still work fine. Maybe it has something to do with the new player rollout?
It's definitely related to Premium videos and the new video player in some way from what I can see. When I cleared the cache and re-signed in, it went back to the old player with the extra options and red progress bar. When that happens, everything works as it should. It's been whenever the site has tried using the new player to play Premium videos that these issues pop up for me.
Even clearing my cache and cookies isn't fixing the videos. I've been trying to watch mario party party and no matter what I do MPP 4 part 1 wont start. Really frustrating to spend money on a subscription to watch old premium videos when I literally can't watch the old premium videos.
If y'all aren't going to fix the player you better be ready to refund me. I gave you my money so I could watch specific content, and I am literally unable to watch that content.
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