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#1 Posted by whatthegeek (79 posts) -

I've been a monthly premium subscriber since day one. All of a sudden, within the past hour or so, my sub seems to have gone missing. I'm seeing ads, and I can't get at any of the premium content. My billing cycle starts closer to the end of the month (I'm paid up), and I was able to access premium just a short while ago. Anyone else having this problem?

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#2 Edited by jSlack (1186 posts) -

@whatthegeek: Looking into your account now. Stay tuned.

Edit: I just PMed you some information.

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#3 Posted by JesusHammer (912 posts) -

I'm having the same issue right now. My sub should be good, but getting ads and no access to premium content.

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#4 Posted by Solh0und (2170 posts) -

Ditto here. Odd.

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#5 Posted by sniglas (7 posts) -

Same!

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#6 Posted by listerfeend (75 posts) -

Same. Seem to have suddenly become not a subscriber as of Jan. Weird.

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#7 Posted by ljbrewer (33 posts) -

Me too.

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#8 Posted by the_duke (2 posts) -

and me also. freak out. hard.

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#9 Posted by FissionMailed10 (112 posts) -

I have the same problem now as well, and I'm a monthly subscriber.

Everyone else having the problem a monthly subscriber?

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#10 Edited by Battou (4 posts) -

It seems widespread. I'm a monthly subscriber with the same problem.

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#11 Posted by CannonGoose (418 posts) -

Same here, I emailed Rorie today but hopefully it gets fixed soon. I want to watch the GB Unplugged! :(

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#12 Edited by Battou (4 posts) -
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#13 Posted by Efesell (4475 posts) -

Same here. I've just had mine set to auto-renew. Now it's back to Free.

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#14 Posted by ModernAlkemie (390 posts) -

I'm having the same problem. I'm a yearly subscriber and automatically paid for renewal at the end of January. I'm guessing the problem is the same merchant service error that Rorie mentioned before. I've e-mailed support. Hopefully it's something easy to fix because it looks like it could be affecting anyone resubscribing during that period.

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#15 Posted by CallMeMarc (3 posts) -

Myself as well. Bummer it's such a widespread issue.

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#16 Posted by Battou (4 posts) -

Well, i just subscribed again. Was afraid it would give me an error but it worked fine.

Hope it doesn't double charge me.

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#17 Posted by Alucitary (408 posts) -

Ya, I checked my bank account and it looks like there was no renewal. It was supposed to renew the 26th, and I definitely watched the Unplugged so I think they had a problem accepting payments and all subscriptions just quit renewal. That really fucking sucks for GB I assume, guessing they will lose a lot of income due to this.

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#18 Posted by jSlack (1186 posts) -

Hey guys.

If you have outstanding issues with this, contact support[at]giantbomb.com

In some cases, auto-renews might not have occurred to your account. If you think that's the case, please email rorie there.

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#19 Posted by shalkore (10 posts) -

My subscription didn't renew. So I just resubscribed with the same CC. No problems so far...

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#20 Posted by nachobandit (63 posts) -

Happened to me as well. I sent an email to the address indicated above, but haven't heard back.

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#21 Posted by turner (67 posts) -

hmmm, this just happened to my account as well.. how long does a support ticket usually take to resolve?

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#22 Posted by jSlack (1186 posts) -

@turner: Hey there. Can you log out and back in? Let me know if that's good.

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#23 Posted by turner (67 posts) -
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#24 Posted by MugsMugsMugs (60 posts) -

It happen to my another account before