Premium videos stopped working on PS4

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christamofo

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#1  Edited By christamofo

Premium Videos wont load on my PS4 browser anymore, I Can't watch beat in the east ep5 or the latest blue bombing. Has something changed in the last week?

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Blannir

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Same problem here, it's been broken for me since Tuesday. Free videos I can switch to YouTube and watch fine but I'm screwed for any premium stuff.

Please help us engineer-duders!

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matatat

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Is this where it won't try to use the HTML 5 player? I've had issues on occasion where the PlayStation will try and play the Flash stream, but then it says that PlayStation doesn't use Flash. It usually goes away. I wasn't sure if it was video playlists being available or something. Not really sure how their player works.

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Nixamo

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Borked on my PS4 (and Wii U) as well. Worked on Monday, but starting on Tuesday the white circle just spins and spins when trying to use HTML5 player.

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gooster

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#5  Edited By gooster

Having the same issue. Won't work on HTML5 setting, but the videos will load for me under Progressive

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holt_allen

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#6  Edited By holt_allen

Same problem here. Works fine on my PC and Android phone.

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TanookiSuit

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Same here. Progressive and YouTube still work, but I hate the YouTube quality and cant seem to skip around on Progressive, so this is extra annoying when trying to go back to where I left off in a video.

Please fix HTML5 :(

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Quarters

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Same issue. Progressive still works however, HTML5 seems to be the only trouble spot.

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xwillx

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Can confirm this problem as well. Feel like it happend after 4.5 update.

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hack1501

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@xwillx said:

Can confirm this problem as well. Feel like it happend after 4.5 update.

This issue popped up for me before the update.

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Heycalvero

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Confirming this from Germany. Noticed it only after the firmware update, but it could have started earlier.

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FunkyS

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I've got the same problem, YouTube and progressive still work, streaming doesn't.

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OceanEve

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I'm having the same issues ?

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SocietySays

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Also having this issue. I sure hope someone is on this! Can't use chrome to watch premium videos on PC and now ps4 is broken. I'm literally just giving money away at this point!

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Inresurrection

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#15  Edited By Inresurrection

Heads up to people with this issue: when I switched from HTML5 to progressive on my PS4 I was having extreme audio / video sync issues. I turned the quality from HD to High and it fixed the problem and I'm able to watch GB content on my PS4 again, but I have to stick with progressive. Hope this HTML5 issue gets resolved soon.

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CyrusRaven

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#16  Edited By CyrusRaven

I was having this problem as well untill I clicked on settings the little gear icon in the lower right on videos and clicked on the progressive option everything plays fine now. Hope this helps.

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danlongman

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I've also had this problem lately. Been using XBMC addon in mean while but that only does 720p for somereason. want that 1080p goodness.

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Inresurrection

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#18  Edited By Inresurrection

It would be cool if we got some kind of heads-up about a coming fix for this from somebody - I don't mean to sound impatient but my PS4 is my sole way of watching GB content right now. My laptop display is pretty messed up. On PS4, progressive mode works, but it's not super reliable. For the new Yakuza video I had to mess around with quality settings before progressive worked for me.

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Marslander5000

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#19  Edited By Marslander5000

Yep HTML5 won't work for me on PS4 had the same audio sync problem as inresurrection switching to high at least allowed me to play the video

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rorie

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#20 rorie  Staff

Just OOC, are you all on wired or wireless connections to the PS4? I just loaded up the latest Beast in the East and it seems to be playing in HTML5/HD mode OK. But I'll keep poking around.

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Inresurrection

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#21  Edited By Inresurrection

@rorie: I'm running wired through a powerline adapter. Sadly HTML5 is still not working on my end.

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OceanEve

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@rorie: I'm using wireless if that helps.

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rorie

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#23 rorie  Staff

Alright, it does look like I have issues with HTML5 on my home machine, so it might be a bandwidth issue. Progressive does seem to work OK so I would recommend using that while we try to figure out what's causing this.

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Inresurrection

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@rorie: Thanks for the heads up, Rorie!

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dnosoup

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Thank you, Rorie. I can also confirm that the HTML5 player has stopped working on my PS4 in the last few days. While progressive mode works, the video is very choppy and doesn't seem to play very well.

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Slowpork

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@rorie Can confirm that a 100 mbit wired connection wont play HTML5, so I'm not so sure about bandwidth being the issuue.

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optimalpower

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I have the same issues.

Can't watch anything live now either without HTML5. Wired connection.

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Gaminggumper

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#28  Edited By Gaminggumper

@gooster: Progressive "works" but has serious audio stuttering when in "HD". If I turn down to "High" the audio issues go away, it does occasionally pause playback for no discernible reason though. Also have 100mb connection, though house has a lot of traffic.

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rorie

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#29 rorie  Staff

I believe Will figured out what is causing this and a fix should be out sometime this week.

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wcarle

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Yep fix coming this week!

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Symbyosys

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@rorie: I see you guys figured out a fix! Just chiming in that HTML5 vids don't work, I have to switch to progressive, high quality. On a wired connection, original PS4 with latest firmware. Thanks y'all

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MrTambo

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HTML5 still doesn't work on PS4. I'll try progressive on high, HD was unwatchable due to audio out of sync.

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MrTambo

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Never mind , its working now.

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ADarkMatter

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#34  Edited By ADarkMatter

Hey everyone bumping this thread because I'm having the same issues described here, html5 not working and proggresive only works in high quality since HD has serious audio/video desync. It was working fine just a week ago .

I'm in a wireless connection with the Ps4 in case that's useful

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rorie

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#35 rorie  Staff

Hey everyone bumping this thread because I'm having the same issues described here, html5 not working and proggresive only works in high quality since HD has serious audio/video desync. It was working fine just a week ago .

I'm in a wireless connection with the Ps4 in case that's useful

Some of our HD feeds are at 1080p/60fps. I'm not sure wireless connections will be able to handle those.

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Gravyghost

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#36  Edited By Gravyghost

I'm running into the same issue, even though my PS4 is hooked up to a wired gigabit connection.

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dasin81

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Same. Wired PS4 and HTML5 not working. Only get the spinning loading circle.

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optimalpower

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#38  Edited By optimalpower

Same issue here as well for HTML5 on PS4. Wired connection.

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MikeRD

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Same issue, but it's with any video on any setting on PS4, and I noticed it started happening this past Friday. Livestreams work fine though.

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DR34DN0UGHT

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#40  Edited By DR34DN0UGHT
@mikerd said:

Same issue, but it's with any video on any setting on PS4, and I noticed it started happening this past Friday. Livestreams work fine though.

Same issue for me.

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rorie

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#41 rorie  Staff

Hmm, ok, I'll see if an engineer can look into why this might be.

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MikeRD

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#42  Edited By MikeRD

@mikerd said:

Same issue, but it's with any video on any setting on PS4, and I noticed it started happening this past Friday. Livestreams work fine though.

Just realized this may have been misleading and wanted to point out that when it's set to HTML5 as others' said, the video won't play on every quality setting. Videos will at least play when set to progressive, but I haven't watched enough of anything on progressive to witness the audio/video desync issue.

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waterlovinguy

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@mikerd said:
@mikerd said:

Same issue, but it's with any video on any setting on PS4, and I noticed it started happening this past Friday. Livestreams work fine though.

Just realized this may have been misleading and wanted to point out that when it's set to HTML5 as others' said, the video won't play on every quality setting. Videos will at least play when set to progressive, but I haven't watched enough of anything on progressive to witness the audio/video desync issue.

Just want to get a clearer picture here, are you saying all HTML5 streams no longer work in the player, or only premium HTML5 streams are bonked in the player?
Thanks

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DR34DN0UGHT

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@waterlovinguy: Well, speaking for myself, it's all HTML5 streams that are not working. I also have the issues with the progressive player that others have mentioned.

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MikeRD

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Yes, it's HTML5 videos that aren't working regardless of whether they're free/premium. I misread one of the earlier posts in the thread and realized when re-reading mine today that I was probably just adding unnecessary confusion.

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rorie

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#46 rorie  Staff

I believe there should be a fix for this later today. Sorry for the trouble.

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ADarkMatter

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Thanks a bunch Rorie you're too good to be true

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TiaoSasuke

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#48  Edited By TiaoSasuke

Hi just wanted to add that as of 11/7/17 none of the video formats work on my PS4. I just get a perpetual "Video Loading" screen where the play button usually appears. @rorie, let me know if you need any more details, and thanks!

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mrlostman13

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I know this is an old thread but because someone else already pulled it up, I am experiencing the same issue as @tiaosasuke as of today.

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acertaindeath

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Same here. As of last night, I can no longer watch GB videos in the PS4 browser. It just sits at the "Loading video..." @rorie any fix on the way?