Re: Subscription sale extensions

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rorie

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#1  Edited By rorie  Staff

Hey, we're working through some subscription issues now. The sale should work for new subscribers, but trying to add years to your account is a bit wonky right now and those transactions will likely fail.

The sale will be going on for the next week, so I'd hold off for now on trying to extend while we work this out.

Update: Extend your subscription here!

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klragrmndfvrarg

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I got the "your subscription is updated" e-mail and it says my next voice date is the May 8th so I don't know if that means it will upgrade to yearly then but as of now I seem to be charged and appear to be upgraded on the profile though no golden medal. Rorie halp.

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BobDobbsJR

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@rorie: Will there be a PayPal option for extensions?

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excast

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So my subscription ends in June and I just chose the yearly option. Does that mean I will still get the $35 when that time comes?

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iqmay

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#5  Edited By iqmay

@rorie: I extended my subscription about 2 hours ago, haven't received an email yet.
Do I have to wait or did something go wrong?

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wcarle

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@iqmay: It looks like your transaction was declined on our end. this was probably related to the issues we were seeing earlier. Can you try extending again, and I'll check if it worked this time.

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robatw

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#8  Edited By robatw

I try to extend my subscription. it ends in may and i want another year. i doesn't let me order, when i pick yearly and click submit it always says "Did you mean to change plans?"

So no chance for me atm to extend

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rorie

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#9 rorie  Staff
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wcarle

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@excast: It looks like you are set to be billed the $35 price yes

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wemmick

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@robatw: On the "change plan" page, you should see a link at the bottom that allows you to extend your plan. You can't extend the subscription just by buying another one.

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jamin

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@robatw: I get the same thing I cannot extend my subscription.

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wcarle

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wemmick

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@jamin724: Can you get to: https://auth.giantbomb.com/billing/add-to-subscription ?

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robatw

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#15  Edited By robatw

that direct link worked. it didn't work through giantbomb.com/upgrade tho. whatever i'm good until may 2016 now. so that i can watch people eatin' nachocheese in the future...

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thelastgunslinger

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@rorie Are the sub extensions for $35 just the subscription or are they sub+shirt (I need a new GB Tee!)?

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wemmick

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iqmay

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@wcarle: Worked perfectly this time, thanks!

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Ry_Ry

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Didn't have any issues adding another year

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TepidShark

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#20  Edited By TepidShark

It looked like I successfully renewed (I was through 2016 now it says through 2017), but I went back to the billing page, and it looked like I could do it again (if I wanted to). Is that supposed to happen?

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wemmick

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@tepidshark: Yep, there's no limit on how long you can extend your subscription for.

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BobDobbsJR

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@rorie: Thanks for the link. I can't use my GB sign-up email address on my Paypal Account as that address triggers an insta-ban on Paypal.

I know it wasn't a problem using two separate address when I signed up for premium last year, but you got all the scary text at the bottom of that page so I just wanted to check with you before I pulled the trigger.

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wheeledwarrior

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#23  Edited By wheeledwarrior

I just upgraded to yearly, it's saying my renew date is May 06, 2015. will I get charged the 35 Dollars on that date?

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wemmick

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TepidShark

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@wemmick: Cool thanks. I ended up going through Sept 2018.

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PimblyCharles

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Thanks for letting us know about this Matt. I'll hold off for a while before adding years to my account. Hopefully it's working this weekend.

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rorie

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#27 rorie  Staff

@rorie: Thanks for the link. I can't use my GB sign-up email address on my Paypal Account as that address triggers an insta-ban on Paypal.

I know it wasn't a problem using two separate address when I signed up for premium last year, but you got all the scary text at the bottom of that page so I just wanted to check with you before I pulled the trigger.

It's no big deal; I'll email you if I have any questions.

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rorie

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#28 rorie  Staff

@rorie Are the sub extensions for $35 just the subscription or are they sub+shirt (I need a new GB Tee!)?

Just the sub. We remove the store code when a sale's going on.

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rorie

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#29  Edited By rorie  Staff

@iqmay said:

@rorie: I extended my subscription about 2 hours ago, haven't received an email yet.

Do I have to wait or did something go wrong?

It probably didn't go through. email me at support at giantbomb and I can check on it.

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Sogeman

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Ok, I forgot to add my username to the PayPal thing for the extension. Guess I'll send an email.

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frankiebeanz

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#31  Edited By frankiebeanz

@rorie: is this right why did it give me this fake address in the confirmation email?

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The_Last_Starfighter

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@rorie: Is it possible to extend a sub and get a subscriber tee as well? Didn't see an option for this, thanks Rorie!

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Ben_H

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No Caption Provided

@rorie: is this right why did it give me this fake address in the confirmation email?

I got this also.

Name was right, but address was wrong.

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Teoball

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Ah, now it works. I'm good until the end of 2018. Thanks Rorie.

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zombie16

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#35  Edited By zombie16

Hey Rorie,

Any way to do a gift sub for someone?

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klragrmndfvrarg

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There it is! Thanks Rorie.

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Dayve86

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So is this working now, or should I hold off another while to extend?

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excast

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As a current subscriber, is it possible to order more than one year? I am apparently currently listed as a monthly even though I ordered a year last time this was on sale right before Vinny left for New York last year. My current subscription runs out in June and I just selected the "Yearly Member" option. It doesn't seem as if there is an option to order multiple years though?

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Nux

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#39  Edited By Nux

@rorie Do I have to extend my membership if I already have a yearly auto renewing membership or will it just keep auto renewing for me?

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thelastgunslinger

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@ben_h said:
@frankiebeanz said:
No Caption Provided

@rorie: is this right why did it give me this fake address in the confirmation email?

I got this also.

Name was right, but address was wrong.

Same here. Oddly enough the zip code is right.

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wemmick

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rorie

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#42 rorie  Staff

@ben_h said:
@frankiebeanz said:
No Caption Provided

@rorie: is this right why did it give me this fake address in the confirmation email?

I got this also.

Name was right, but address was wrong.

Same here. Oddly enough the zip code is right.

Yep, it shouldn't matter if the address is wrong.

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rorie

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#43 rorie  Staff

@nux said:

@rorie Do I have to extend my membership if I already have a yearly auto renewing membership or will it just keep auto renewing for me?

It'll automatically renew, but if it's set to renew outside of the sale period it will be for the full $49.95.

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thelastgunslinger

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@rorie: Thanks Rorie! You put other websites to shame with your customer service.

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rorie

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#45 rorie  Staff

@rorie: Is it possible to extend a sub and get a subscriber tee as well? Didn't see an option for this, thanks Rorie!

Usually the deal is $49.95 which includes a $15 store coupon. If you extend at $35 you'll save $15 which you can use on anything you like, including a shirt!

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Dingofighter

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@rorie On my billing page it says it will automatically renew tomorrow, will it just charge the sale price then or would i have to manually add another year now to take advantage of the sale price?

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brad_schl

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Getting a 403: Forbidden error on https://auth.giantbomb.com/billing/add-to-subscription.

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chonkun

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@rorie: My account says it will expire on June, 2015 but I am pretty sure I have paid all the way until 2017.

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rorie

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#49 rorie  Staff

@kamuz said:

@rorie: My account says it will expire on June, 2015 but I am pretty sure I have paid all the way until 2017.

We should be able to fix all of these cases by next week at the earliest. Let me know if the display is still wrong on Tuesday or so at support at giantbomb.com. Sorry for the trouble.

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rorie

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#50 rorie  Staff

@mafolu said:

@rorie On my billing page it says it will automatically renew tomorrow, will it just charge the sale price then or would i have to manually add another year now to take advantage of the sale price?

If you're on the yearly sub it should resub you at the discount price. Let me know if there are any issues at support at giantbomb.com.