Hey, I'm going to try and consolidate the two existing Roku threads into this one. There is a request in to get the resume function added back in, which we'll see how complicated that will be. Please use this thread if you're having app crashes or other issues and we'll try to work through them. Just please be patient as I don't think we have some of the things that you all are using like TVs with Roku built-in to test with; it might take a bit of time to track down some of these issues.
Mine auto updated also. I was using a VPN to access the site recently, thought the VPN day pass screen was related to that. Ironically I did not get that screen while I was on a VPN.
Roku is my primary means of consuming gb, please let me know if I can help.
Edit: Monday follow up. Uninstalled the channel, restarted Roku, reinstalled channel, restarted Roku, still crashes back to the home screen after a few moments, before the video select screen loads.
Mine updated automatically a couple hours ago after watching another channel. After some hiccups, I was able to get some free videos playing, but linking my premium account failed. Now it seems I can't get the app to open at all, so I removed it completely.
It's mess, but I can make do with the regular site until the Roku app gets sorted out (what I saw of it looked nice though).
@gatorman: i think it's out of their control and i would have patience and understanding as they are a small site with few staff working hard im sure. i would petition corproate at cbsi to get them more staff if that's your grievance.
e: it's not like they're being radio silent about it and rorie is being attentive to and assisting witht the issues.
Just chiming in, auto-updated. New layout looks nice but unable to watch any videos.
I agree that the staff are very good communications-wise but it has been frustrating dealing with all the issues surrounding the Roku app in recent circumstances. Not trying to get negative (love ya Rorie) but when I just re-upped my premium subscription it's annoying to yet again be unable to digest any of this primo content unless I watch on my phone or sit in front of my PC.
I must be in the minority, but mine seems to be working, new interface and all.
I am using the beta app updated to 2.0 and at first I couldn't watch any premium content, but I reauthorized, reset, and then it worked.
I tested by watching last UPF. The app in the store does not load at all, it just dumps back to Home.
I'm using a Roku Ultra and authorized on my phone using the code you get when you press * in the app. Also, I'm not a robot.
Chiming in to say that the new beta is working on my Roku 3. Immediately after linking my account, premium videos refused to play. However after restarting the Roku (System settings -> System Restart), premium and free videos are working fine. If there are problems I'll update my post but so far so good.
App started working yesterday evening and the Video Buddy started working. However, Video Buddy forced me to link for Premium again. It was broke today as of the AM. I became a robot again to the site. Had to CAPTCHA just to log on via a PC. The apps and Video Buddy are no longer working. Seems to be hit or miss.
I also restarted and relinked and the videos are playing so far, but the audio seems distorted sometimes. I've only really noticed it with people talking, not sure if other sources are getting distorted and I just can't tell yet. It sounds crackly sorta, and it happens for a few seconds then the audio is normal again for several seconds and repeat. I've noticed it on the Dead Cells video and the Surge GBE Playdate, and only when watching on roku (sounds fine when watching on PC). Anyone else getting this?
Linking my account and restarting roku worked for me.
This worked, thanks everyone! I just had surgery last night and I want to go through all my missed GB content (or even old content since the app seems way better about that, yay!) while I recover. <3
Erm. This was pinned right? Is it considered resolved? I still cannot get the app past the loading screen.
I doubt it. Channel hasn't worked for quite a while and the beta version only showed High quality instead of HD quality for everyone as a workaround for older Roku models. I've basically given up - just using YouTube for most videos and casting from my iPad for Premium stuff and any Quick Looks I feel like I need to see in HD. Try rebooting your Roku, maybe the stars will align and it'll work?
I'll also mirror all the above - Rokus update automatically. We don't really have a choice about updating the GB channels.
@customotto: @retrometal: @deathtrap: @hiver: At this point I unpinned it because we have resolved the really serious issue of the app causing people to be unable to access the site. I'm going to try and nab the Roku from work and see if I can replicate the issues some of you are having, but this will take some time as I won't get back to the office until Tuesday. Sorry for the trouble in the meantime!
My issue is that only some videos play on my Roku app (I'm using the Roku SE that was released around the holidays). If I play a video from "Recent" or one labeled Show (i.e. "Show: Murder Island") it will load up and play. If I scroll down and try to play a video from a collection labeled Category (i.e. "Category: Premium") it starts to load, then kicks me out to the previous screen. Once that happens I can't load ANY videos until I close then reopen the app, including ones that had previously worked. It makes no sense. It also wouldn't be a biggie but some shows, such as UPF, are only available in the collections that will not load.
Roku 3 here. The app updated and I was able to open it up. I authenticated but no videos would play. Restarted the Roku and now the app crashes on launch. Uninstalled, installed again and it still crashes. The old app was working fine for me. Doubtful anything will get done as the non-beta version hasn't even been able to launch in months.
addendum regarding the missing resume feature that may be helpful to the programmers of the app:
If I exit a video on the middle and then go back into it, it will play from the beginning. When I then try to fast forward to where I left off, the scrub bar cursor is actually at where I left off, but it won't actually resume playing from that spot. It will only play from the beginning.
TL;DR: It seems to know where I left off but won't actually resume playing from that spot.
My Roku 3 and Roku TV both updated automatically. I'd like to echo other users lamenting the lack of a resume feature in the new app.
Same device, same experience (Roku 3). Has anyone noticed spotty sound on the Roku 3? Mine seems to have pops where the audio will get a little louder for a second or two then go back to normal.
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