Any word on the Roku app crashing on launch? It's been weeks and that's my primary way of using the site. Thanks!
Hey, apologies for lack of word on this. To give you all a recap, Roku changed their SDK this year which is requiring a fairly full rewrite of the app in order to get it approved (some of you probably recall earlier this year when we submitted an app to them and it simply sat, unapproved, for a while while we had a decent beta build). So we went back to the drawing board and work is proceeding on it; unfortunately there have been other things for the engineer to work on in the meantime as well as some PTO and out-sick-days. But it is still actively being worked on and hopefully when it's shipshape it'll be better than what we have now. Sorry for the amount of time it's taken!
This video kicked me back to the menu page at 1:16:XX. No option to resume, but hitting Play resumed my progress only to kick me back to the menu a few seconds later. If I try to resume the video it keeps kicking me back. Fully exiting the Giant Bomb channel and tracking forward through the video to 1:16:XX just kicks me out again.
My roku app just started crashing at launch too. Started last week with videos not opening, now just crashed without even loading. Anyone else having this problem? or does anyone have a link to the beta app? Lost it a while ago.
My Roku APP won't load any video. My Desktop app won't load any video. The website won't load nay video. Can someone PLEASE HELP! I would like to know why I am the only one having this issue as a paid user.
Hey all, a new version of the Roku app has been uploaded. Waiting on Roku's testing before it becomes official. In the meantime, it can be added to your Roku via the Add Channel page at https://my.roku.com/account/add?channel=HMQ2MJ
Changelog:
Increased performance on loading the app and playing the video.
Reworked UI to decrease the amount of clicks required to play a video.
Fixed account syncing problem where sync did not happen when generating new codes.
Tested against Roku 1, Roku 2, Roku 4, and Roku Stick.
I use the giantbomb Roku app on a daily basis (on a Roku 2) so I'm happy to hear this.
Some feedback: - fast-forwarding through a video is really slow if the video is longer than an hour - i have noticed a bug where some videos keep stopping every few seconds
I posted the following in the main bug thread, but it may be more relevant here, so I'll copy and paste it over:
Love the new redesign on the Roku app, but unfortunately since said update it is currently unusable for me because all video's are now way out of sync.
I'm using the Roku stick.
Edit: It seems linking my premium account is the cause of the problem. As when I unlinked it the problem was fixed, and videos play fine. I then relinked, and the problem returned. Tried multiple times, and the issue is recreated every time. So definitely seems to be what is causing it.
@frobie: Yes, the audio is ahead of the video. The video is actually being played slow. As in at a low framerate/in slow motion, but audio is normal, thus they are not matching up.
I can verify that with the Roku 3, the video is running slow. Must be a frame issue. Only when logged in as a premium member. Works perfectly otherwise. It's strange, because even the 'free' videos slow down when logged in.
@frobie: Just tried it. Unfortunately no change. Deleted orignally installed app, installed this one, re linked my account, and same problem is still happening.
Perhaps the 1080p60 versions are being served? I'm on a Roku 3 and this is identical to how that manifested before the switch to serving lower quality videos. I've watched older videos from before the switch to 1080p60 and they play properly, as was also the case back then.
@dantez Highlight the GB app and hit the * key. Can you confirm that it says, "Version 2.1 - build 2".
@ebk Yes, same issue. In the previous build, the video url set was to the highest bitrate available to the user's account status. In this latest build, each video is given a set of different video qualities. The Roku would then choose the one that best fits the user's bandwidth. Unfortunately, it looks like the Roku can't handle the highest bitrate we offer. Might be Roku version related. I've taken out that video quality in this latest build.
@frobie: No it actually says build 1. Which is the one I got from the link you provided.
Also turns out @ebk is totally right. I just played a UPF from July 2015, and the video is fine. So yea, I guess it is pulling a higher quality on newer videos when premium is linked.
@dantez Well, this is an embarrassing mistake on my part. I've uploaded the wrong package. I've since uploaded the correct version. Please try the link again. You may need to run System Update in your Roku Settings to see the updated version. I had to do it on my end.
@frobie: Roku 2, and sorry i did a bad job explaining, it's not stuttering but the video actually quits out. it happens every time on part 1 of the destiny 2 raid video around the 2 hour mark. i haven't had a chance to try the latest build yet though. I'll install it later tonight and try that destiny 2 video again to confirm.
@frobie: Thanks for this, I can confirm the audio bug/lag has gone on that new version.
My only bit of feedback is the "shows" method for displaying content is nice however it does mean some videos are left out. The most obvious is "events" and "features" which contains all of the E3 and Extra life coverage. I suspect this is more to do with that content not being given a "show" category in the first place. Not a fault of the app, but could be annoying if future videos are not attached to a "show" category.
@carboot_soul As part of the site redesign, the videos on site will all be categorized into their own shows at some point. When that happens, the shows will appear in the app without going through this beta process.
@rihaanshim Perhaps in the future. The Roku docs does mention support for live streaming. But this iteration is just to get a working app through Roku's approval process to replace the official one which is broken atm.
@frobie: This build doesn't appear to launch for me. I just picked up the new Roku Ultra yesterday. The channel still in the store just crashes on start. This test build makes it to the splash screen before crashing back to the home screen.
@stemage: Same situation for me. It was working fine about a week or two ago but out of nowhere just won't open. This is also on a Roku Ultra and nothing on my end has changed.
@stemage@brycewinters Can y'all confirm the build you're using is "Version 2.1 - Build 2" when highlighting the channel and hitting the * key. Also, do y'all have access to a mac or a windows with curl installed?
I also have the newest Roku ultra 4660 with version 2.1 build 2 and it crashes after the Giant Bomb name appears on screen. i would also be willing to help test.
@frobie: Confirmed Version 2.1 - Build 2. I have a windows machine but don't have curl installed. Willing to help, though, just need to know what to do or what you're looking for.
Since the update to this version, I can't get a single video to play. Sometimes after hitting Play, it tries to load the video for a second before dumping me back to the UI. Other videos just get stuck loading and the progress bar doesn't move.
Also, the color for some of the show logos is off. Anything using the classic Giant Bomb logo has blue instead of red. Blue Bombin', Beast in the East, and Betting the FarmVille are all tinted blue.
Reinstalled the channel, same issues. Cold booted the Roku and did another reinstall. It seems to be working now. I'll post another update if I have issues again.
I also have the same problem that @stemage@brycewinters have. Loads to Giant Bomb Splash screen and then crashes back to menu. I also have the new roku box.
I thought I could have y'all direct load a video using a curl command but it turns out that can't be done outside of dev. We'll put in an order for a Roku Ultra and run tests against it.
Just updated a Roku 3 (4200x) to Roku OS 8 and immediately experienced the same crash at launch with the beta app, to add another bit of data since the focus currently seems to be on the Roku Ultra rather than the OS update.
The app was working up until yesterday when I started getting crashes immediately after launching the app on a Roku 2 with app version 2.1 build 2. The current version officially available (1.5 i think?) always crashes, but these beta builds have always worked fine, until now.
edit: it looks like a lot of people are getting crashes with a new Roku OS update, I may have updated my OS too now that i think about it, i guess i can check the version number when i get home
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