Roku app feedback thread

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#301 Posted by bummey (765 posts) -

The Extra Life show category makes the roku channel crash. All the rest of show categories are fine.

I really want to see that FMV game they played on Extra Life, shown in the recent Best Of video. Back to the browser player I go..

Roku 4200X - Roku 3

software 8.1.0, build 4145-04

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#302 Posted by Carboot_Soul (22 posts) -

@bummey: I also have seen this too. The crash also happens if you select the E3 category and scroll along. Seems to be something to do with the length of the videos?

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#303 Posted by bummey (765 posts) -

@carboot_soul said:

@bummey: I also have seen this too. The crash also happens if you select the E3 category and scroll along. Seems to be something to do with the length of the videos?

Roku can't handle Alex's drumming.

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#304 Posted by anitablake10 (6 posts) -

When launching the (Beta) Roku app a few days ago, I noticed that several video categories are now missing (Gotta God Hand!, Mass Alex, VinnyVania as just a few examples). Anyone else having this issue?

Oh, and I’m also experiencing the issue of the app crashing when trying to select the new Extra Life category.

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#305 Posted by ThomasVivaldi (36 posts) -

@anitablake10:

You might have to relink your account. A week or two ago the app reset or something and if you're not premium it hides the premium categories.

Also, they've add a Breaking Brad and Binding of Patrick category and I couldn't be happier.

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#306 Posted by SethMode (2039 posts) -

Yeah, typically that happens to me when I need to relink.

I definitely am still getting the crash over Extra Life just upon selecting it, still. Haven't tried E3.

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#307 Posted by anitablake10 (6 posts) -

@thomasvivaldi: Relinking totally worked! Thank you!!!

And I absolutely agree about the addition of the newer categories :)

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#309 Posted by InputMapper (24 posts) -

I keep having to re-link my app to get premium content, has happened at a rate of about once every couple weeks. Anybody else having this issue?

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#310 Posted by Puchiko (847 posts) -

Is there any plans to enable the ability to watch UPF on the app? Right now all it has is GB infinite and when I tried to watch the Game Awards last night it never showed up under the Live tab. For some reason it also says I need a twitch client to use the Live function.

Also maybe its just me but it will just go into sleep mode in the middle of a video sometimes.

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#311 Posted by Brinstil (15 posts) -

I am also getting a crash every time I try to open the Extra Life category.

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#312 Posted by bummey (765 posts) -

@rorie So what's happening with this? Do you know if there is any movement on developing it further?

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#313 Posted by anitablake10 (6 posts) -

Has anyone else noticed over the last few days a potential uploading issue for the newest videos on the Roku app? Most recently, when the newest GBE Playdate and PokéMonday Night Combat were posted, they show as “0:00” time code and a lock icon in the lower right corner.

At first, I thought it was an issue with my Premium account not being linked, but everything was ok there (I even unlinked then re-linked a few times, just in case). Then I realized that I could access all of the other Premium content, just not the most recently posted items....

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#314 Edited by shaitan (16 posts) -

@anitablake10: I have been noticing this as well. My TV has a built in Roku (TCL) and it forces my whole TV to reboot if I select the broken video. Right now I can't open up the entire Playdate tab since it just crashes as soon as that opens

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#315 Posted by Rorie (5815 posts) -

@shaitan said:

@anitablake10: I have been noticing this as well. My TV has a built in Roku (TCL) and it forces my whole TV to reboot if I select the broken video. Right now I can't open up the entire Playdate tab since it just crashes as soon as that opens

This was related to an encoding issue on those videos but should be resolved now, I believe.

Staff
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#316 Edited by bummey (765 posts) -

The Mega UPF video doesn't load, it just kicks me back to the main screen.

https://www.giantbomb.com/videos/mega-upf-03292019/2300-14072/

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#317 Posted by ThomasVivaldi (36 posts) -

@bummey: Does that with the extra life video too. Probably an issue with any video over 3 hrs long.

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#318 Posted by megasoum (397 posts) -

@rorie Are there any plans on ever adding a search to the Roku app? I don't understand how it is still missing after all those years? It seems like such a no brainer to me for an app like that?

Thanks!

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#320 Posted by frobie (241 posts) -

Updated the GB Roku Side Load Beta App. The logic to finagle a lower bitrate stream has been fixed so the Extra Life videos and some of the older videos like those in the TANG category should work now. Premium shows/videos will be shown regardless if you're premium again since the sudden disappearance of shows cause confusion when the app delinks. The much requested live streaming has been added, it will appear in the big slot and push the recent videos below (On app load).

Staff
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#321 Edited by deviationer (23 posts) -

@frobie:

I noticed that after the app updated some older content doesn't play at all. For example all of metal gear scanlon 4 and 5. It either just sits at retrieving or it kicks you right back out of the video.

Also all videos now default to the lowest quality setting. For example Redout quick look is a blurry mess, sonic team racing looks like its 480p

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#322 Posted by frobie (241 posts) -

@deviationer

I was too aggressive in getting the older videos to load. Just pushed an update to fix scanlon and boost the bitrate.

Staff
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#323 Posted by North6 (1142 posts) -

Wait, this thing is supposed to work again? Every time i launch it for the past 2 years it just closes immediately.

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#324 Posted by frobie (241 posts) -
Staff
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#325 Posted by North6 (1142 posts) -

@frobie: Thanks! Will try that, I'd given up on this, good to see people are still interested in it.

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#326 Posted by deviationer (23 posts) -

@frobie:

everything seams to work just fine now, thanks.

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#327 Edited by citizenlowell (1 posts) -

I've been having trouble accessing the E3 content via the Roku app. I get a message saying I need to link my account. AFter delinking and relinking it persists. I'm able to access the E3 content via the site without any issue though.

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#329 Posted by frobie (241 posts) -

@citizenlowell Is this issue for the entire catalogue of E3 content or just the most recent videos?

Staff
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#330 Edited by xanadu (2046 posts) -

@frobie: all videos seem to be playing in low quality now and also the live function didn't seem to work when I tried. I had the splash screen with music running well past when the stream actually started.

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#331 Edited by frobie (241 posts) -

@xanadu

When you hit play on the live stream, it will always start at the beginning. You'll need to fast forward to get to the live point. I'm looking into a way to jump it there at start. For the quality, could I ask you to delete and side-load the beta app again? A change was made recently to remove the 700 bitrate video files as an option but the change didn't seem to have propagated to everyone's roku automatically.

Staff