Roku Beta App Hard Crashes on launch

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XAMPPRocky

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Hello Giantbomb, I've been using the beta Roku app and it has been pretty good up until today where it now immediately hard crashes on launch after the bomb logo displays. My roku did update last night to "version 9.3.0 build 4143", so there's probably something in the new Roku firmware version that breaks it.

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Gatorman

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I have the same issue

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demazin

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Hello Giantbomb, I've been using the beta Roku app and it has been pretty good up until today where it now immediately hard crashes on launch after the bomb logo displays. My roku did update last night to "version 9.3.0 build 4143", so there's probably something in the new Roku firmware version that breaks it.

Same here

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plethomacademia

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Happening here as well, been dead for the last two days or so.

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rorie

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#5 rorie  Staff

Hey, sorry for the trouble here. It looks like the GameSpot app broke too so we're assuming something happened on Roku's end. We'll have someone look into it!

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ShawnS

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Throwing my fuel onto the fire as well. I've got the app installed on 2 different Rokus. 1 is the standalone roku box that you plug into the TV, the other is a TCL TV with Roku built in.

Standalone box: App is crashing
TCL TV: App is still working

Not sure if it's a Roku update that hasn't hit my TV or not. Just sharing what info I've got. Thanks guys!

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dahoste

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Still utterly and completely broken. This is hugely frustrating. And every time something goes wrong with the app (which is tragically more frequent than it should be), I have to go wading around in a half dozen years-old threads about "roku" to see which one (if any) has had any official reply whatsoever. I'd like to log a vote for GB to finally get a legitimate support ticketing system, so real issues can be submitted and tracked effectively and get the attention that is due to them, and those who are affected can monitor (or *gasp* get notifications) when progress occurs and there's eventually a solution? Please?

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rorie

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#8 rorie  Staff

Hey I apologize for all the Roku problems. It's a priority for the engineer assigned to it and hopefully we'll have some news soon. It's happening on the Gamespot Roku as well so as far as we can tell Roku changed something that broke some stuff for us but we're looking into it.

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AntiHero

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@rorie: Thanks for the follow up reply. I mainly watch my precious content on one of two TVs and one of them the app still works. The living room TV, lets call the “Dinner TV” stopped working and it is when we usually watch hot new premium content. During dinner.

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mrfluke

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Yea just adding my voice on the Roku problems as well, It's been the main way i consumed GB content. just straight up crashes on startup

The daily twitch streams and that stuff getting archived on youtube has been great though, so ill make due with the free content in the meanwhile. and worse case scenario, ill just download a stack of the premium videos onto a usb and plug it in on my TV or ps4 and watch that way.

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rorie

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#11 rorie  Staff

@antihero said:

@rorie: Thanks for the follow up reply. I mainly watch my precious content on one of two TVs and one of them the app still works. The living room TV, lets call the “Dinner TV” stopped working and it is when we usually watch hot new premium content. During dinner.

Thanks for your patience and I apologize for the issues. As I mentioned in another thread sometimes these issues require getting Roku on the horn and that can sometimes be a roadblock to resolving this stuff, but hopefully we'll have some news early next week. It's a priority for the engineer who's assigned to it.

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SmackChopG

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Cool, thanks for looking into this problem, I'm also hoping things can get sorted out. I know theres been issues with roku's end from the past, fingers crossed that it is fixable.