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#551 Posted by Mario123 (4 posts) -

@rorie: Just tried Giant Bomb Video Buddy. Received the error message. The app has not seen an update since 2016. Maybe it's a coincidence, but I started seeing the error messages on my device when Android updated to the latest security patch on 8.1. It may be beneficial to pass this info along to the Video Bomb people. The videos in the mobile chrome app work just fine, so I'll stick with that for now. Thanks!

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#552 Posted by Glees0rz (51 posts) -

I’m having the audio on videos loop back 5 seconds randomly in videos on iOS and MacOS; it will only happen once in the video but once it’s happened, refreshing the page and starting the video again seems to be the solution however temporary it may be. I’m using Safari on both operating systems. I do not encounter this problem on Windows 10 in Chrome.

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#553 Edited by Skronk61 (151 posts) -

I’m having issues with all videos I’m trying to watch through Apple TV’s AirPlay. The videos either cut out after about 7 minutes or the audio gets delayed meaning the video is out of sync. I do have an old Apple TV so I guess that could be why but the issues seem to have gotten worse around the time GDPR came in.

Edit: I started using the Video Buddy app and those are streaming fine so I guess it's not my apple TV, It could be the web browser apps on iphone though. I tried through Chrome and Safari but they were both the same.

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#554 Posted by OrwellHuxZam (178 posts) -

When streaming to Chromecast, newer videos (subscriber and free) will begin to stutter after a minute. Older videos, however, run fine.

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#555 Edited by RaveApex (3 posts) -

Just hooked up a new Roku. Giant Bomb app auto installed from my account from the last time i used one (2 years ago).

Giant Bomb app will not open. Shows the load screen and then right back to home every time. tried to uninstall and reinstall the app but this does not help. All Giant Bomb features work fine on computers, and other devices.

Can stream videos through plex channel on the Roku but the infinite stream will not open, which is the primary reason I purchased the Roku in the first place.

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#556 Posted by Boosh (78 posts) -

@rorie: Thanks for the update. That would really be appreciated. I actually came in just now to check because I tried to watch the Persona 3: Dancing in Moonlight trailer that just went up and I got as far as the Playstation noise 2 seconds in before it stopped. It's kind of nuts how bad it is at times. I realize it's out of GB's hands directly, so sorry for reposting about this from time to time, but I suppose someone has to or no one would even know this was ongoing.

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#557 Posted by Rorie (5134 posts) -

@raveapex: have you tried the beta app?

https://www.giantbomb.com/forums/bug-reporting-33/roku-app-not-working-use-the-beta-version-1808125/

Staff
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#558 Posted by RaveApex (3 posts) -

@rorie: Just installed it a moment ago and it seems to be working however this interface... is interesting.

I notice no option for Giant Bomb Infinite in this beta app. Id be fine getting used to this interface if I could load up Infinite but it seems its not an option unless im missing something here.

Primary reason i went out and bought a new Roku (expensive one) was that the Plex plugin for Giant Bomb shows Infinite but never loads it.

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#559 Posted by Rorie (5134 posts) -

@raveapex: Not familiars with Roku, but can they stream Twitch? If so you might be able to just subscribe to the channel. The beta app was made well before Infinite was a thing; I'm not sure when we'll be able to add it to Roku but hopefully it can be done at some point.

Staff
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#560 Posted by RaveApex (3 posts) -

@rorie: I will look into that. Thanx Rorie. If ya have sway over app development please let the know its greatly wanted. For now ill have to setting for rewatching Mario Party Party in my fancy new GB Jersey that just showed up.

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#562 Edited by Firrae (133 posts) -

@rorie I tagged you in my comment but figured I should put it here too. The "E3 2018: Generation Zero Asks What If Robots Invaded 1980s Sweden" video has a weird issue for me. I'm on Chrome and the video throws a message saying my device can't keep up while the video plays super fast and the audio plays at normal speed. By the quarter mark, it's just a black screen and audio. I'm going to try and force update Chrome as I think I'm a version behind but I feel that shouldn't be the issue?

For note, I currently have 20 free CPU threads with no utilization and over 18GB of free RAM so I don't think my hardware is an issue?

EDIT: To note, this is the only video that has this issue that I've seen.

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#563 Posted by Rorie (5134 posts) -

@firrae: Hmm, I can't replicate that myself here, but I'll see if I can look into it.

Staff
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#564 Posted by Firrae (133 posts) -

@rorie: Yea, I'm hoping it's just a one-off issue an update will fix but I'll follow up once I'm finished this huge upload I've been waiting on.

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#565 Posted by Firrae (133 posts) -

@rorie: Looks like it was an update issue? After updating it works fine. I love these weird "Chrome has an update so it now acts weird" issues :/

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#566 Posted by chairbender (21 posts) -

Trying to stream the live stuff going on today on my Chromecast, which is using a wired ethernet connection. When I cast the video on the giantbomb.com/chat page to Chromecast using the icon in the video (either from my phone or from my desktop, which is also wired), video starts stuttering after about a minute. When I cast using the chrome "Cast tab" feature on my desktop and full screen the video, it works fine.

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#567 Edited by ThomasVivaldi (20 posts) -

Roku: All the trailers are kicking the conferences off the recent video section, and since features archive isn't accessible on the app the Microsoft conference is already gone.

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#568 Posted by naevorc (4 posts) -

Every time I try to watch the archive of the EA E3 2018 conference, the video is the microsoft press conference. Also, for some reason only progressive works and not HTML5. Strange as I was watching the EA archive yesterday.

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#569 Posted by bruno0091 (92 posts) -

I’ve been having an issue over the last couple of weeks now, where when I try and watch streaming videos (but not live ones) on the iPad, at some point (but normally quite early on) the audio will rewind back 3-4 seconds but the video will play on as per normal, making everything out of sync.

Happened on 2 different devices, so fairly sure it’s not that.

When I use the download option and play it in the browser that way, everything is fine.

Also, super minor thing that I reported when Alexis was still here, but thumbnails still don’t display on a videopage, just a black box with the play image.

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#570 Posted by thenewpacman (35 posts) -

@rorie I've been having the same issue as Glees0rz above where the audio track on videos randomly goes back five seconds, rendering the rest of the video out of sync. This is happening on Chrome on Windows 8 and iOS.

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#573 Edited by Gatorman (10 posts) -

For some reason giant bomb at Nite live from E3 2018 night 3 is still showing locked on my Roku 3. Yes it is linked and every other video is fine. When I click on the video it says link your premium account to access this video. Once again my account is linked. I can watch all other videos fine.

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#574 Posted by alpha_bit (10 posts) -

The most major issue with the GB player (HTML5, not youtube or Progressive) I've been running into is twofold:

1. upon continuing play in "fill browser" mode, I've been getting complete and total connection drop, error page, and I'll have to go back a page. In addition, position does not get saved. This happened mostly when watching the E3 2018 GB Nite archived videos.

2. A more annoying issue that has happened on every video I've watched: The player will consistently glitch in audio. The video will be playing, but audio will immediately rewind itself by about 5 secs or so, but video will continue. It sometimes gets resolved by the player a couple seconds later, where audio will re-skip back to normal, and continue, only to skip forward in the same fashion again a little bit later. Not sure if this is maybe triggered by buffering or not, but it's definitely consistent every time I watch Premium content.

My browser: Chrome, latest
My OS: W10, Home Ed.

Let me know if you also need specific hardware specs or anything :)

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#575 Posted by OrwellHuxZam (178 posts) -

When streaming to Chromecast, newer videos (subscriber and free) will begin to stutter after a minute. Older videos, however, run fine.

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#576 Edited by davidfox1983 (118 posts) -

I’m another user who has videos (after a random amount of time) continue to keep looping the last 5-10 seconds. A refesh and it’s fine for a while but eventually breaks again. This is actually becoming a real pain for me nowadays. I’ve only seen it on iOS Safari (currently running 11.2.1). Would really appreciate a fix.

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#577 Posted by konig_kei (1020 posts) -

Getting the Jeff error message when I use the Video Bomb app, Video Buddy app, and if I try to download a video from the site. Streaming works fine for now but this site is trash on a tablet. It was working like an hour ago. The only difference I can think of was that I updated Android system web view within that time frame.

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#578 Posted by Rorie (5134 posts) -

Getting the Jeff error message when I use the Video Bomb app, Video Buddy app, and if I try to download a video from the site. Streaming works fine for now but this site is trash on a tablet. It was working like an hour ago. The only difference I can think of was that I updated Android system web view within that time frame.

I wouldn't use Video Bomb; that app has been causing this issue for a lot of people lately. Not sure if the app developer is able to fix it but I know Will has been bugging him about it. Sorry for the trouble.

Staff
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#579 Edited by Forcen (2487 posts) -

When casting videos to chromecast the page keeps playing the audio from the video in the background of the PC, not casting tabs or that stuff. If I pause the casted video on the page then the casted video pauses but the original video keeps playing, same thing with the volume thing. The timer gets all confused as can be seen in this gif:

No Caption Provided

Bit annoying but not a huge deal. Might be wasting your bandwidth I guess. I think if I pause the video and unpause it it will resume where the video progress is on the site.

Here is a more annoying bug, any live stuff like UPF will start to stutter real quickly. Happens with newer videos also, even if I select the low quality since it will change to high quality.

I have a Gen 2 chromecast, it happens when using latest chrome on my windows PC, chrome on my android phone and in the latest UPF and the captain awesome quick look.

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#580 Posted by bradgrenz (79 posts) -

Lately while playing videos in the HTML5 player the video hitches every second or so. Audio plays normally but the picture freezes for a few frames and then skips to catch up. Videos available on YouTube playback fine.

OS: Windows 10 Pro version 1803, build 17134.112

Browser: Chrome 67.0.3396.99

Computer is an i7 4790K with 24GB of RAM and a Radeon RX 480 GPU running the 18.6.1 drivers.

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#581 Edited by garwalk (79 posts) -

@orwellhuxzam said:

When streaming to Chromecast, newer videos (subscriber and free) will begin to stutter after a minute. Older videos, however, run fine.

I have this problem, too. It happens when I try to cast from my Android phone OR from Chrome on my Windows desktop.

@forcen said:

When casting videos to chromecast the page keeps playing the audio from the video in the background of the PC

This too! I'm glad I found this thread to see people reporting the same issues I've been having and at least realize it's not just me.

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#582 Posted by Smallville123 (481 posts) -

Great, now firefox is randomly losing audio sync then it has to catch up with itself on all videos. Engineering needs to fix this. Still drops frames in chrome.

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#583 Posted by DPEP56 (35 posts) -

I am also experiencing the stuttering issue using a Chromecast that others have mentioned. Basically the video plays normally for a minute or two, then starts a constant stutter that never stop. I am casting to a Chromecast using the chrome browser on a Google Pixel.

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#584 Posted by Jennifyre (492 posts) -

Having the same issues with Chromecast. Being it's my main way to consume.GB content. And.all content in general, this is very annoying.

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#585 Posted by StefanTheMongol (58 posts) -
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#586 Posted by 400lb_Gorilla (43 posts) -

@jennifyre: I'm having this issue as well, but it's only for content from like the last year and a half. I first remember it starting with the Beast in the East streams

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#587 Posted by shakesvoltage (63 posts) -

iPhone, running iOS 12 beta, watching videos in Safari. Two different problems, but I have no idea whether it’s this beta software or the video player — since I only see the problem on GB, though, figured I’d report it.

Problem 1: Video player’s audio de-syncs after a few minutes of playback. The audio will jump back about two or three seconds and then continue out of sync. I think this is a variation on the problem others have with the player.

Problem 2: With premium videos in particular, if I start playing the video in portrait, it plays in-situ as expected. If I rotate the phone to landscape, though, the audio drops out and will not come back without a refresh. Darn weird, and very consistent. Been using the download options to play videos for a few weeks. Only happens on GB, too, which is bizarre.

Y’all engineers are doing the lord’s work — thanks for keeping everything afloat!

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#588 Posted by Murtaug (360 posts) -

So I get horrible stuttering on all videos, no matter what combination of settings I choose. HTML5, Progressive, whatever same result.

Happens across Chrome and Firefox.

Live streams are unwatchable. Video downloads are horrifically slow as well, currently trying to grab the latest Who's The Big Boss, 5.1 GB says it will take six hours. I have a 100mbit connection, no other video service gives me an issue. Youtube, Netflix, Amazon... all perfect.

Happens regardless of me using my VPN or not, it has been like this for quite some time now.

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#589 Posted by Sil3n7 (1486 posts) -
@murtaug said:

So I get horrible stuttering on all videos, no matter what combination of settings I choose. HTML5, Progressive, whatever same result.

Happens across Chrome and Firefox.

Live streams are unwatchable. Video downloads are horrifically slow as well, currently trying to grab the latest Who's The Big Boss, 5.1 GB says it will take six hours. I have a 100mbit connection, no other video service gives me an issue. Youtube, Netflix, Amazon... all perfect.

Happens regardless of me using my VPN or not, it has been like this for quite some time now.

This has also been happening to me for the past few days.

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#590 Posted by DeimosReign (80 posts) -

I've been having absolutely no luck watching videos all weekend and into this week. I click play and it just sits there attempting to load for a good 2 minutes, plays 2 seconds of a video then goes back into loading. I have high speed internet and have tried mixing up settings with HTML/Progressive and all detail settings with no luck.

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#591 Posted by ratcliffja (38 posts) -

I can watch videos just fine on the computer, but they won't work at all on mobile unless I download them. I've had this problem for a couple weeks now. For reference, I'm using Google Chrome 68.0.3440.91 on Android 9.0 on a Google Pixel XL.

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#592 Posted by Rorie (5134 posts) -

I've been having absolutely no luck watching videos all weekend and into this week. I click play and it just sits there attempting to load for a good 2 minutes, plays 2 seconds of a video then goes back into loading. I have high speed internet and have tried mixing up settings with HTML/Progressive and all detail settings with no luck.

What browser are you using? Have you tried another one? Turning off add-ons?

Staff
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#594 Edited by xarcadiax (1 posts) -

This probably isn't a big issue, which is why I'm throwing it in this larger thread instead of making a new topic:

Recently, the site isn't saving my 'watched' videos. I find that many of the videos I have watched do have a 100% progress bar underneath the thumbnail, but this intermittently disappears with no real reason as to why. Cookies and all that are always saved for this site and this happens on both Chrome and FF (most updated version currently available). If I 'rewatch' a video, the progress bar for that specific video does appear but then another one will disappear and so on and so forth. I'm not sure if this happens for others, or if there is a limitation on how many videos can be stored as 'watched', in a sense.

Anyone else encounter this? And, as I mentioned, it's most certainly not a big issue in comparison to what else is listed here. Just more of an aesthetic thing to me.

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#595 Posted by RideTheLight (29 posts) -

iPhone, running iOS 12 beta, watching videos in Safari. Two different problems, but I have no idea whether it’s this beta software or the video player — since I only see the problem on GB, though, figured I’d report it.

Problem 1: Video player’s audio de-syncs after a few minutes of playback. The audio will jump back about two or three seconds and then continue out of sync. I think this is a variation on the problem others have with the player.

Problem 2: With premium videos in particular, if I start playing the video in portrait, it plays in-situ as expected. If I rotate the phone to landscape, though, the audio drops out and will not come back without a refresh. Darn weird, and very consistent. Been using the download options to play videos for a few weeks. Only happens on GB, too, which is bizarre.

Y’all engineers are doing the lord’s work — thanks for keeping everything afloat!

Problem 1 has been happening to me for about 2 months now. Has gotten a lot worse from happening once or twice a video to about every 5 minutes. Two different computers too, so its not my machine.