Avatar image for killereldiablo
#751 Edited by KillerElDiablo (10 posts) -

I've recently stopped using Chrome and swapped to Safari on my Mac. Ever since, during live streams, the sound plays for about 3 seconds and then cuts out and never comes back. If I reload the page, it plays audio again and cuts out. I have no issues in Chrome. I did just try running a live stream in a private window, and the audio plays without issue (EDIT: this has now stopped working as well). I have tried all bitrates. I use uBlock, but I have it off for GB.

Safari Version 12.0.3 (14606.4.5)

Mojave 10.14.3 (18D109)

Avatar image for inputmapper
#753 Posted by InputMapper (24 posts) -

@rorie

Not sure if this is the spot, but I've been having issues with the Roku app constantly "unlinking" my GB account, the settings page shows it's linked but no actual premium videos show up. This forces me to unlink then relink my account. This happens maybe once or twice a week on average.

For reference I am using the beta version of the Roku app from here: https://www.giantbomb.com/forums/bug-reporting-33/roku-app-not-working-use-the-beta-version-1808125/ because the one from the Roku store does not work with my TCL TV with Roku 9.0.

Avatar image for goodacre0081
#754 Edited by Goodacre0081 (32 posts) -

hitting play on a video(site player) will start the audio and swap to a YouTube version where the video hasn't started yet. almost as if two different video feeds are in the window at the same time. i tested this by hitting the YouTube version and could hear both.

refreshing the site fixed the issue but I need to do this for every video

Avatar image for b33
#755 Posted by b33 (453 posts) -

While watching https://www.giantbomb.com/shows/mass-alex-mass-effect-part-02/2970-11299 with safari in a iPad I’ve had several occasions where the video started going back a few seconds several times in a loop. Sometimes it continues playing normally after a few loops others it stopped completely.

Avatar image for therealturk
#756 Posted by TheRealTurk (507 posts) -

@goodacre0081 said:

hitting play on a video(site player) will start the audio and swap to a YouTube version where the video hasn't started yet. almost as if two different video feeds are in the window at the same time. i tested this by hitting the YouTube version and could hear both.

refreshing the site fixed the issue but I need to do this for every video

Just popping in to say I've been having this exact same problem. Been going on for at least the last couple of weeks.

Avatar image for rorie
#757 Posted by Rorie (5756 posts) -

@goodacre0081 said:

hitting play on a video(site player) will start the audio and swap to a YouTube version where the video hasn't started yet. almost as if two different video feeds are in the window at the same time. i tested this by hitting the YouTube version and could hear both.

refreshing the site fixed the issue but I need to do this for every video

Just popping in to say I've been having this exact same problem. Been going on for at least the last couple of weeks.

Hey, there's a bug report in for this and hopefully someone will be able to look into it soon! Sorry for the trouble.

Staff
Avatar image for goodacre0081
#758 Posted by Goodacre0081 (32 posts) -

well it seems to be not happening anymore. call that good news or bad i guess.

Avatar image for rorie
#759 Posted by Rorie (5756 posts) -

I've recently stopped using Chrome and swapped to Safari on my Mac. Ever since, during live streams, the sound plays for about 3 seconds and then cuts out and never comes back. If I reload the page, it plays audio again and cuts out. I have no issues in Chrome. I did just try running a live stream in a private window, and the audio plays without issue (EDIT: this has now stopped working as well). I have tried all bitrates. I use uBlock, but I have it off for GB.

Safari Version 12.0.3 (14606.4.5)

Mojave 10.14.3 (18D109)

I've heard more about this recently and it sounds like Jan has seen it complained about a lot. I don't have an iOS device but I'll see if I can track one down for testing, or just refer it to Will for him to poke around in. Sorry for the trouble!

Staff
Avatar image for kindofblue
#760 Posted by KindOfBlue (177 posts) -

I'm scared of casting any videos from my phone to my new Android TV with built-in chromecast because the default volume when starting is 100 and I'm afraid it'll blow out my speakers...

Avatar image for 400lb_gorilla
#761 Posted by 400lb_Gorilla (56 posts) -

The Chromecast bug is back. The new Mass Alex plays fine for about a minute or so, then it is constant video and audio stutters. I'm using the chromecast button on the desktop chrome browser and it is grabbing the file directly not just mirroring the window.

Avatar image for propablyapun
#762 Edited by propablyapun (1 posts) -

I can also confirm the Chromecast bug is back. It seems to want to default to the highest possible resolution when I cast and then it stutters terribly about 15 seconds later.

Avatar image for atomicfox
#763 Posted by atomicfox (56 posts) -

Same issue here. The stuttering happens for me from both desktop chrome browser and mobile.

I can also confirm the Chromecast bug is back. It seems to want to default to the highest possible resolution when I cast and then it stutters terribly about 15 seconds later.

Avatar image for i_hate_fun
#764 Posted by I_HATE_FUN (3 posts) -

@atomicfox: Ditto about the Chromecast bug. It happened on Mass Alex and also when I just tried to watch an episode of Steal My Sunshine, so it's not just newer content.

Avatar image for fetchfox
#765 Posted by fetchfox (1737 posts) -

@propablyapun: Same here. The problem has always been there for me when streaming live shows, but now it's back for normal videos.

Avatar image for 400lb_gorilla
#766 Posted by 400lb_Gorilla (56 posts) -

@fetchfox: Yeah, they never fixed the chromecast stuttering on live shows as far as I can tell and recently playing the live shows on my PS4 has had problems start occurring as well. It almost feels like they don't want us watching live shows on our TV, lol.

Avatar image for hurricrane
#767 Posted by Hurricrane (153 posts) -

I've been having hitching issues the past couple days. I'm on firefox with no add-ons enabled.

Which leads me to my second point, I'd really like to be able to use the site with Privacy Badger on. Nothing works when it is.

Avatar image for count_zero
#768 Posted by count_zero (475 posts) -

So, possible additional information on this - when I'm encountering the hitching, it comes up when I'm watching streams in Progressive mode on the PC in Chrome (and at all on the XBOne app), but not if I'm watching in HTML5 on the PC in Chrome.

I'm not sure if that helps, but I hope it will.

Avatar image for bleichman
#769 Posted by Bleichman (8 posts) -

I have the same chromecast stuttering issues unfortunately. Stuttering, audio drop outs and slow down when casting from desktop.

Avatar image for rorie
#770 Posted by Rorie (5756 posts) -

Sorry about the Chromecast issues - I know Will is aware of it but I'm not sure he's had a chance to dig deep into it. I'll file a ticket to make sure it's on his radar though.

Staff
Avatar image for elliotcm
#771 Posted by elliotcm (107 posts) -

Has the bitrate of some videos suddenly shot up? I ask because I'm watching the latest Mass Alex and suddenly my fans are all whirring at full blast and my battery is draining away, while the (Chrome, OSX) video tab is chomping 110% CPU.

Seems to be the same on both progressive and HTML5 options, and I've tried switching to HD to no avail.

If it has increased is there a meaningful way to control the quality we stream at? The Low/High/HD/Auto options have always felt a little opaque to me.

Avatar image for jonomo
#772 Posted by JoNoMo (1 posts) -

For about the last month when I watch a video on xbox one (original) whether streaming through the GB app, streaming via the GB Plex channel, or streaming from a downloaded video on a computer in my local network using Plex, the deeper into the video I get the longer it takes the video to play again after scrubbing through it. Even if I just skip back a few seconds it can take multiple minutes to start playing again if I'm an hour or two into the video. Otherwise the video plays fine - no buffering/stuttering. I can watch videos on the YouTube app fine, but of course I can't do that for premium videos. Also, videos play fine on any other device. I don't know if the way videos are encoded have changed or something has changed with an xbox one update, but this is a bummer. Thank you.

Avatar image for frozentransform
#773 Posted by FrozenTransform (5 posts) -

@jonomo: yeah I have the same issue as well for at least a few weeks now on my Xbox one!

Avatar image for roars5000
#774 Posted by roars5000 (99 posts) -

I noticed that the Giant Bomb Apple TV app was updated and it looks great, but the live feed hasn’t been working. When I click on the live option, I get the endless pinwheel of death. I’ve tried restarting the Apple TV but the app still doesn’t work for the live feed.

Avatar image for esdeib
#775 Edited by EsDeib (127 posts) -

@roars5000: “I noticed that the Giant Bomb Apple TV app was updated and it looks great, but the live feed hasn’t been working. When I click on the live option, I get the endless pinwheel of death. I’ve tried restarting the Apple TV but the app still doesn’t work for the live feed.”

Came here to report this as well. Thanks!

Avatar image for forcen
#776 Posted by Forcen (2550 posts) -

I found a hacky workaround for the Chromecast stuff that involves casting the tab from your PC instead of the video, this used to be easy but Chrome changed somehow so you can't do it if the site supports direct casting. Obviously this requires you to keep Chrome open, it uses more cpu but at least you can watch gb videos without stuttering.

To do this you need ublock origin with advanced mode enabled. (backup your settings before trying this just in case)

Go into My Rules, and paste these two lines of text into Temporary rules:

www.giantbomb.com https://www.gstatic.com/cast/ script block

www.giantbomb.com https://www.gstatic.com/cv/js/sender/ script block

Save and commit.

This breaks the built in casting for this site so you can cast the tab instead, there is no other way to do this in chrome afaik. When this gets fixed you will need to undo this to get the normal casting to work or just disable ublock origin.