Videos ending about half way through

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SasquatchRuby

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UPF & Far Cry Primal both ending for me around half way through. no error message. Using firefox, windows 7, 64-bit. Bit of a bummer!

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rick

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#2  Edited By rick

@sasquatchruby: On our video player or on an external player? If our player, what quality? If other player what player?

Also, where are you located?

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fatalbanana

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@edgework: This happens to me too but usually on older videos. I'm using the normal video player, HD quality and I'm in Maryland.

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hach

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#4  Edited By hach

@edgework: for me videos play but then the player becomes unresponsive (meaning can't change quality can't pause) and no times showing, no skipping ahead etc. on chrome, UK

No Caption Provided

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dallen33

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Same here. On Chrome 48.0.2564.116 (64-bit) on Mac.

@hark said:

@edgework: for me videos play but then the player becomes unresponsive (meaning can't change quality can't pause) and no times showing, no skipping ahead etc. on chrome, UK

No Caption Provided

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dallen33

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No Caption Provided

This is the error I'm getting on the console. This is for HTML5 video. Haven't tried others.

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DemonicGoblin

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@dallen33 said:
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This is the error I'm getting on the console. This is for HTML5 video. Haven't tried others.

Same for me with the HTML player. Streaming seems to be working fine.

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rick

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@dallen33: This looks like you're running Ghostery or some AdBlock that blocks tracking. Yeah? Maybe that's everyone in the thread's problem?

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dallen33

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@edgework: I do have uBlock Origin installed, but always have it disabled on Giant Bomb. I also opened a Chrome Incognito window, same thing.

No Caption Provided

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rick

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@dallen33: uBlock origin does a lot of sketchy things. Totally uninstall it and see what happens. According to both of your screenshots something is most definitely interfering with the video player tracking and when tracking doesn't work, video doesn't work.

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dallen33

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@edgework: Removed uBlock, same results, even in Incognito. Tried in Safari, I get the same error:

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Here it is in Firefox:

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And here it is running in IE10 in BrowserStack, which is a completely different environment:

No Caption Provided

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SasquatchRuby

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#12  Edited By SasquatchRuby

@edgework: on your player, progressive HD & High, UK, no ad block.

thanks

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SasquatchRuby

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seems to be back up and running ok.. fingers crossed.

Thanks for looking into it peeps!

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rick

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@dallen33: Yeah ok. This was because tracking was blocked but it wasn't anything on your machine. We fixed it and you should be OK now.