1) I’m on version 6.0 of the app.
2) I only have the basic carousels (Continue Watching, Latest, Latest Premium).
3) I actually just installed the app for the first time today. Upon initially opening the app, the icons for the menu appeared briefly before disappearing again. If I close the app fully and reopen it, the behaviour repeats and the menu disappears again.
In case it’s helpful, when the buttons have disappeared, I can actually hear myself navigating over the menu buttons and even get the the red notification of a livestream, but I can’t actually open any of the menus themselves without my workaround.