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#1 Posted by CL60 (17117 posts) -

I just picked up my new video card, and I have it all put in correctly, but I can't for the life of me get it working. The fan on it surges a few times, then it starts going normally, but I get no picture.

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#2 Edited by wolf_blitzer85 (5456 posts) -

Did you completely uninstall your old drivers? Otherwise, if it has 2 DVI outputs on it, try the other one.

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#3 Posted by SomeJerk (4077 posts) -

Sure all those extra power plugs on the video card have been plugged in right? And that the power supply can deliver enough juice?
 
Take everything non-essential out besides the graphics card and try again, even optical drives and PCI/PCIe cards, and try again, if possible, or just reseat them, and all the other cables.

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#4 Posted by CL60 (17117 posts) -
@wolf_blitzer85 said:
" Did you completely uninstall your old drivers? "
I believe so.
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#5 Posted by teh_pwnzorer (1493 posts) -
@somejerk said:
" Sure all those extra power plugs on the video card have been plugged in right? And that the power supply can deliver enough juice?  Take everything non-essential out besides the graphics card and try again, even optical drives and PCI/PCIe cards, and try again, if possible, or just reseat them, and all the other cables. "
That's what I was thinking...
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#6 Posted by wolf_blitzer85 (5456 posts) -
@CL60 said:

" @wolf_blitzer85 said:

" Did you completely uninstall your old drivers? "
I believe so. "
Double check that. You could try doing a clean uninstall with driver sweeper. If you're not familiar with it, just make sure you pick the video drivers to clean. My first time I used it, I accidentally cleaned ALL of my drivers, including my mobo. That was a fun surprise. Otherwise, yeah do what the other guys are saying and try and do a barebones start with just the card going in. Remember this is a big card. You can't just shove it in. You gotta slowly force it in. Passionately.
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#7 Posted by teh_pwnzorer (1493 posts) -
@wolf_blitzer85 said:
" @CL60 said:

" @wolf_blitzer85 said:

" Did you completely uninstall your old drivers? "
I believe so. "
Double check that. You could try doing a clean uninstall with driver sweeper. If you're not familiar with it, just make sure you pick the video drivers to clean. My first time I used it, I accidentally cleaned ALL of my drivers, including my mobo. That was a fun surprise. Otherwise, yeah do what the other guys are saying and try and do a barebones start with just the card going in. Remember this is a big card. You can't just shove it in. You gotta slowly force it in. Passionately. "
Drivers aren't relevant, if he isn't getting a picture when the BIOS is booting up.
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#8 Posted by wolf_blitzer85 (5456 posts) -
@teh_pwnzorer said:
" @wolf_blitzer85 said:
" @CL60 said:

" @wolf_blitzer85 said:

" Did you completely uninstall your old drivers? "
I believe so. "
Double check that. You could try doing a clean uninstall with driver sweeper. If you're not familiar with it, just make sure you pick the video drivers to clean. My first time I used it, I accidentally cleaned ALL of my drivers, including my mobo. That was a fun surprise. Otherwise, yeah do what the other guys are saying and try and do a barebones start with just the card going in. Remember this is a big card. You can't just shove it in. You gotta slowly force it in. Passionately. "
Drivers aren't relevant, if he isn't getting a picture when the BIOS is booting up. "
In that case you could just remove the card and reset the cmos by removing the battery on the mobo. If I remember correctly that's what did if for me when I was trying to put in my GTX 260. 
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#9 Posted by CL60 (17117 posts) -

I've tried everything. Whatever I do I get no picture.

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#10 Posted by JoeyRavn (5287 posts) -
@CL60 said:
" I've tried everything. Whatever I do I get no picture. "
System specs would be useful.
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#11 Posted by FritzDude (2316 posts) -

Put in your old card. Install it using the CD that came with it, or go online and install the drivers. Then uninstall it properly, then put in your new card.

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#12 Posted by CL60 (17117 posts) -
@FritzDude said:
" Put in your old card. Install it using the CD that came with it, or go online and install the drivers. Then uninstall it properly, then put in your new card. "
My old card is dead. Which is why I bought the new card.
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#13 Posted by Yummylee (24646 posts) -

Everybody watch your backs! A Hitman'sa comin'.

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#14 Posted by august (4078 posts) -

Can you boot using the onboard video?

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#15 Edited by wolf_blitzer85 (5456 posts) -
@CL60 said:

" I've tried everything. Whatever I do I get no picture. "

 How many beeps are you getting when the computer starts up? Is the bios posting or is it just hanging with the fans spinning? 
It could be that something on your motherboard might have taken a dump. When you loaded it with the onboard graphics it still had problems right? If everything is acting all goofy, I would try and unhook everything from the board. Even all your ram except for 1gb, and keep your hd plugged in, but that's about it. Power it up and see if the bios posts correctly. It's a little extreme, but if you're out of options, it's worth a shot.  
 
Also what kind of motherboard do you have? Is it one that came with a prebuilt PC or one that you installed yourself? Oh and did you do a clean install of Windows 7 yet? Lot's of questions I know, but we can at least try to narrow this bitch down to something.
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#16 Posted by CL60 (17117 posts) -
@wolf_blitzer85: Installed myself.
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#17 Posted by wolf_blitzer85 (5456 posts) -
@CL60 said:
" @wolf_blitzer85: Installed myself. "
Then I say strip it naked it and see if it boots.
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#18 Posted by Liminality (455 posts) -

Does your motherboard has an onboard graphic card? if so, it may be displaying the video through that.

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#19 Posted by darichardson (17 posts) -
@CL60:  We really need more info to help.
 
1) What type of system do you have? Prebuilt (Dell, HP, etc...), built yourself?
2) What are your system specs?
3) Is the card PCI-Express?
4) What happened when your graphics card stopped working? Is it possible you also lost your motherboard in whatever happened?
5) Are you getting a BIOS screen? Or nothing at all?
 
Any info you can give would be helpful.
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#20 Posted by CL60 (17117 posts) -
@darichardson said:
" @CL60:  We really need more info to help.  1) What type of system do you have? Prebuilt (Dell, HP, etc...), built yourself? 2) What are your system specs? 3) Is the card PCI-Express? 4) What happened when your graphics card stopped working? Is it possible you also lost your motherboard in whatever happened? 5) Are you getting a BIOS screen? Or nothing at all?  Any info you can give would be helpful. "
It's built entirely myself, yes, it's PCI-Express, whenever I tried playing a game or watching HD video on my old card red dots would go everywhere on the screen and I would freeze/crash. The motherboard is generally new, so I would hope not. No I'm getting nothing at all.
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#21 Posted by Geno (6767 posts) -
@CL60 said:
" @darichardson said:
" @CL60:  We really need more info to help.  1) What type of system do you have? Prebuilt (Dell, HP, etc...), built yourself? 2) What are your system specs? 3) Is the card PCI-Express? 4) What happened when your graphics card stopped working? Is it possible you also lost your motherboard in whatever happened? 5) Are you getting a BIOS screen? Or nothing at all?  Any info you can give would be helpful. "
It's built entirely myself, yes, it's PCI-Express, whenever I tried playing a game or watching HD video on my old card red dots would go everywhere on the screen and I would freeze/crash. The motherboard is generally new, so I would hope not. No I'm getting nothing at all. "
So you're not getting any picture -at all-, or you're going through the BIOS and you just don't get any picture when Windows loads? 
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#22 Posted by CL60 (17117 posts) -
@Geno said:
" @CL60 said:
" @darichardson said:
" @CL60:  We really need more info to help.  1) What type of system do you have? Prebuilt (Dell, HP, etc...), built yourself? 2) What are your system specs? 3) Is the card PCI-Express? 4) What happened when your graphics card stopped working? Is it possible you also lost your motherboard in whatever happened? 5) Are you getting a BIOS screen? Or nothing at all?  Any info you can give would be helpful. "
It's built entirely myself, yes, it's PCI-Express, whenever I tried playing a game or watching HD video on my old card red dots would go everywhere on the screen and I would freeze/crash. The motherboard is generally new, so I would hope not. No I'm getting nothing at all. "
So you're not getting any picture -at all-, or you're going through the BIOS and you just don't get any picture when Windows loads?  "
I get nothing at all. Just black.
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#23 Posted by ch13696 (4760 posts) -

If you tried everything and you're still not getting anything on the screen, then it could be a bad graphic card. Yes, the fan will work, but that's separate from the graphic card. Where did you get the card and what kind is it?

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#24 Posted by Geno (6767 posts) -
@CL60: A few things you could try: 
 
1) Try the other DVI jack
2) Make sure everything is secured firmly (DVI cord, 6/8 pin power connectors, PCIe) 
3) Clean both the PCIe 2.0 slot and the DVI jack for dust 
4) Reset CMOS. Your motherboard may still be "looking for" your old card, so it won't recognize the new one. If you clear it then it will detect any new hardware.  
5) Try another PCIe 2.0 slot if you have one
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#25 Posted by BeachThunder (15130 posts) -

Can you tell us your PSU?

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#26 Posted by darichardson (17 posts) -

Honestly, it sounds to me like the card isn't seated properly, or it just isn't compatible with your particular motherboard. I assume you've tried re-seating it, so can you give me what your motherboard is and your video card, just to make sure?

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#27 Posted by JoeyRavn (5287 posts) -

I don't really understand how we can be talking about hardware, of all things, without naming the brand and models we're using.
 
Also, I really don't know what type of output you're using. If it happens to be VGA, make sure you're actually plugging it to the GPU, not to the VGA output of the motherboard. It may sound stupid, but more than once I've fallen into that trap, trying to plug everything as fast as possible.

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#28 Edited by darichardson (17 posts) -
@JoeyRavn said:

" I don't really understand how we can be talking about hardware, of all things, without naming the brand and models we're using. Also, I really don't know what type of output you're using. If it happens to be VGA, make sure you're actually plugging it to the GPU, not to the VGA output of the motherboard. It may sound stupid, but more than once I've fallen into that trap, trying to plug everything as fast as possible. "

Agree with all of this.

@Geno

said:

" @CL60: A few things you could try:  1) Try the other DVI jack2) Make sure everything is secured firmly (DVI cord, 6/8 pin power connectors, PCIe) 3) Clean both the PCIe 2.0 slot and the DVI jack for dust 4) Reset CMOS. Your motherboard may still be "looking for" your old card, so it won't recognize the new one. If you clear it then it will detect any new hardware.  5) Try another PCIe 2.0 slot if you have one " 

Also agree with all of this, particularly #4.
 
It's also really important to know your PSU, as it may not be powerful enough to power the graphics card.
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#29 Posted by BeachThunder (15130 posts) -
@JoeyRavn said:
" I don't really understand how we can be talking about hardware, of all things, without naming the brand and models we're using. Also, I really don't know what type of output you're using. If it happens to be VGA, make sure you're actually plugging it to the GPU, not to the VGA output of the motherboard. It may sound stupid, but more than once I've fallen into that trap, trying to plug everything as fast as possible. "
His GPU is a 460 SE. He mentioned this in another thread.
 
Anyway, about the PSU (don't quote me exactly), but I believe you should be using a PSU with at least 600w continuous power.
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#30 Posted by darichardson (17 posts) -

I went back and read your previous thread, and I'm starting to suspect that the PSU is the problem here, not the video card. I read that you replaced the PSU recently (because your original was borked), and I suspect that they may have sent you another bad one. In fact, I wouldn't be totally surprised if your old GPU is fine and just wasn't getting a good draw from the PSU, but that it was getting JUST ENOUGH to boot and run basic windows.
 
Does your onboard video still work? This question has been asked three times in this thread and you haven't responded to it.

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#31 Edited by CL60 (17117 posts) -
@BeachThunder: The box says 450w 
 
@darichardson said:
" I went back and read your previous thread, and I'm starting to suspect that the PSU is the problem here, not the video card. I read that you replaced the PSU recently (because your original was borked), and I suspect that they may have sent you another bad one. In fact, I wouldn't be totally surprised if your old GPU is fine and just wasn't getting a good draw from the PSU, but that it was getting JUST ENOUGH to boot and run basic windows.  Does your onboard video still work? This question has been asked three times in this thread and you haven't responded to it. "

I don't have onboard video. And I doubt it was my PSU failing. I know what that looks like, and that wasn't it.
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#32 Posted by Geno (6767 posts) -

450W should be enough for a 460 SE. 

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#33 Edited by BeachThunder (15130 posts) -
@Geno said:

" 450W should be enough for a 460 SE.  "

Hm, I stand corrected. I won't doubt you, but I went out and bought a 650 for my new graphics card.
 
Annnyway, CL50, do you know the model or brand of your PSU?
 
Edit: actually, don't bother if you're 100% sure it's not the PSU =|
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#34 Posted by Geno (6767 posts) -
@BeachThunder said:
" @Geno said:

" 450W should be enough for a 460 SE.  "

Hm, I stand corrected. I won't doubt you, but I went out and bought a 650 for my new graphics card.
 
Annnyway, CL50, do you know the model or brand of your PSU?
 
Edit: actually, don't bother if you're 100% sure it's not the PSU =| "
It shouldn't be ruled out that it's his PSU since lower wattage PSU's also tend to be lower end and have more issues, but 450W should at least be enough for startup.
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#35 Posted by darichardson (17 posts) -
@Geno: 450W is pretty low, but it should at least turn on, I agree.
 
Unless it was also failing or running underpowered. Power supplies fail in different ways, it doesn't always happen the same. They don't always fail all at once. Sometimes they provide less power than they are rated. 
 
Here's what it comes down to. It's either your power supply or your video card. Without a replacement for either, there's no way to test it. You can reseat the GPU and reset the CMOS, but short of that, I'm not sure that there's much else you can do without more hardware.
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#36 Posted by JoeyRavn (5287 posts) -
@CL60 said:
"I don't have onboard video. And I doubt it was my PSU failing. I know what that looks like, and that wasn't it. "
Have you tried resetting your CMOS? 
 
And, for the love of God, just post your whole system. I don't know how many times we've told you to do it. Putting together a PC is not as easy as you may think. One component may be screwing the whole setup, but if you don't tell us what you're working with, it'll be really hard to narrow down the causes of the problem.
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#37 Edited by Geno (6767 posts) -

I think it's the graphics card or the connections to the graphics card. Even if the PSU wasn't working to full capacity, it's supplying enough power to ramp up the fans and the rest of the components; that should be enough power to run the card in idle, so that you should at least be able to see the BIOS. Additionally, your computer could start up with your old card. Again, just make sure all the proper connections are there and secured firmly, and try clearing the CMOS. Other than that there's not much else to do but initiate an RMA.

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#38 Posted by darichardson (17 posts) -
@JoeyRavn said:
"Have you tried resetting your CMOS?  And, for the love of God, just post your whole system. I don't know how many times we've told you to do it. Putting together a PC is not as easy as you may think. One component may be screwing the whole setup, but if you don't tell us what you're working with, it'll be really hard to narrow down the causes of the problem. "
Yes, please, listen to this voice of reason and take the time to post your full system specs (brand and model name of each part, at least).
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#39 Posted by Geno (6767 posts) -

Also just to throw this out there, your old card was an 8800GTS that needed one six pin power connector, the 460SE requires two. Make sure both are plugged in firmly (on the off chance you forgot one or something). 

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#40 Posted by CL60 (17117 posts) -
@darichardson said:
" @JoeyRavn said:
"Have you tried resetting your CMOS?  And, for the love of God, just post your whole system. I don't know how many times we've told you to do it. Putting together a PC is not as easy as you may think. One component may be screwing the whole setup, but if you don't tell us what you're working with, it'll be really hard to narrow down the causes of the problem. "
Yes, please, listen to this voice of reason and take the time to post your full system specs (brand and model name of each part, at least). "
Well I'm not sure exactly what all the parts are called, I would have to check on my computer, but I can't do that right now.
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#41 Posted by CL60 (17117 posts) -

I figured it out. It was something fucking stupid.

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#42 Posted by Geno (6767 posts) -

Share with us? 

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#43 Edited by BeachThunder (15130 posts) -

:o You have to tell us!
 
My guess is you didn't have the power turned on.

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#44 Posted by Zlimness (642 posts) -

Sounds like a PSU issue. If you don't even get a picture the system isn't getting enough power. It doesn't matter if the fans are running. The fans can start to spin but that doesn't mean the GPU is getting full power. If you still haven't got it running, try putting the graphics card in another computer or get a new PSU.

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#45 Posted by Geno (6767 posts) -

Or he never had his power at all.  
 
Directed by M. Night Shyamalan.

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#46 Posted by BeachThunder (15130 posts) -
@Geno said:
" Or he never had his power at all.   Directed by M. Night Shyamalan. "
I was just watching The Village :3
 
Maybe he never even had a computer :O
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#47 Posted by Geno (6767 posts) -
@BeachThunder said:
" @Geno said:
" Or he never had his power at all.   Directed by M. Night Shyamalan. "
I was just watching The Village :3  Maybe he never even had a computer :O "
Maybe he's not even real. 
 
Maybe WE'RE not even real.  
 
Directed by Christopher Nolan. 
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#48 Posted by Zlimness (642 posts) -
4-pin ATX wasn't connected? :E
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#49 Posted by CL60 (17117 posts) -
@Geno: I have no idea what they are called honestly, but those PCI-E cables that plug into the video card, it needed 2 and I was only plugging 1of them in =/
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#50 Posted by Geno (6767 posts) -
@CL60: Ah so that WAS it.