Please opt into a shirt refund if you are unhappy with your shirts!

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rorie

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#1  Edited By rorie  Staff

Hey all,

I put this on the discord and twitter a while back but forgot to make a new thread here:

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Those emails should have gone out today. If you are unhappy about the current state of the shirts you have received (or have not received them at all), I highly recommend you email Social Imprints and get this refund. I can also handle the refunding duties if need be but they are trying to track them all on their end. If you did not get an email please contact support@giantbombstores.zendesk.com to inquire about your refund. Sorry to have to make you email someone again (for the Xth time), but I know that some of you were perfectly happy with the final reprints; if that's the case no worries! Just keep the shirts and our business here is done.

I'm hoping we can get these shirts printed correctly in the future but that will have to wait for us to find a new merch partner and spin up a new store and Shopify instance and etc. etc. It's going to be a bit of work and time, but we are not going to try and print any more shirts with our current printer because they have completely forgotten how to make shirts. So if you are at all unhappy in any way with the shirts you've received, please get that refund. I'm hoping we will keep the refund window open for at least a month, but I'd get your email in soon, just in case.

Note that re-making your store discount codes will take a little time. If you redeemed a $15 code for these shirts I will happily re-make that code for you when we have our new store spun up.

Sorry for tying your money up for a couple of months! At least you'll have some cool rags to do something with.

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sparky_buzzsaw

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...crap, Giant Bomb dishrags wouldn't be the worst idea.

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styx971

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@rorie: ETA on how long till we get a reply on refunds? i sent a thing out after i seen your tweet last thursday and haven't gotten a reply. i Did however get the email that was sent out to ppl on monday. should i wait or should i send out another or reply to that email? ( sorry for the hassle)

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rorie

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#4  Edited By rorie  Staff

@styx971: Hmm, if you don't mind doing an experiment, try emailing the email in the email you got:

support@giantbombstores.zendesk.com

again and let me know if they do/do not get back to you. I'd prefer for them to handle all these refunds (they said they were going to start a spreadsheet), but let me know if they don't get back to you within a couple of days and I can process the refund myself.

edit: Sorry not trying to hoist more work on you; just curious about the response time people are getting from SI. If you'd prefer the refund right away let me know and I can pop into Shopify for you!

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styx971

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@rorie: i had went to bed a bit after posting , just got up n idk if i jumped the gun or something was seen/said but it looks like the refund was processed an hour after you posted that according to timestamps so ....all squared away either way. either way thanks for the help :)