The TL:DR is that they owe me $500 for a product that they have never produced after THREE years of waiting (the Jacob Frye statue). They agreed to refund me in September, last year - since then I've heard nothing despite multiple attempts to contact them through all possible means. This is partially written out of pure frustration, partially because I'd love some advice if anyone can offer any,
The longer version is more detail as to why you should never, ever trust this company with a penny of your money:
I ordered Project Triforce’s $500 Jacob Frye statue on the 10th of August 2015. In November 2015, after placing the order I sent emails to set up with their ‘Tripay' plan to pay for it in instalments, as they had never contacted me about payments - and was fully paid up by April 2016.
In September 2016, a year after ordering and after receiving literally no information or updates since setting up the payments in November the year before - I sent an email asking to cancel as I was so unimpressed with their lack of communication. They got back to me, told me a refund was impossible (which I only later discovered was completely untrue by their own T&C's) and so left things as they were and would wait until their newly pushed ship date of March 2017 for the statue.
In August 2017, after almost another full year of no contact with Triforce, and about half a year after the previously promised ship time, I emailed them again to try and find out what the hell was going on with them. They had now had my money for about two years, had never once reached out to me unless I pestered them, and still had no statue to show for it. This time I was told that the product would be shipping out 'next month', which would have been September 2017. It still hasn’t shipped to anyone from what I can tell.
I was honestly so frustrated I just wanted to cancel, and in the meantime I had reread the paperwork which explicitly said I was entitled to a refund. During this exchange they said I actually owed THEM another $150 but would comp me it as 'goodwill'! Needless to say I was furious, as sometime between me placing the order two years prior, and these latest emails, they changed the price from $500 to $650, and expected I would pay the new price. I had to send them my original receipt to prove that they were increasing the price after the sale, while trying to tell me that they were generously not going to charge me!
Eventually, on 21st August 2017 they agreed to a full refund, and asked me to allow 30-90 days for everything to clear. Unsurprisingly, since then I’ve had no refund, and perhaps more worryingly - no communication AT ALL, in spite of the aforementioned multiple attempts at contact.
I know that this is quite long and involved, so I appreciate you taking the time to read through it - I have every email, the receipts, and payment agreements all saved and can post them (with certain bits redacted!) if you would like to verify any part of this. If any of you have any idea as to anything else I can do, I'd greatly appreciate it, I'm just trying to raise awareness as to how scummy this company is.
Cheers Duders.
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