Back in June Sony did a decent sale on PSN and I came out of it with a lot of games. One of the games I have bought was Minecraft The Story Mode, at least that was what I thought I did buy. It turned out that I have bought the "Adventure Pass" and if you are too dumb like me you would mistake it for the "Season Pass". Even worse, the "Adventure Pass" turned out to be a pack of the last three episodes and to play them I need to buy all of the previous episodes individually or buy the "Season Pass" instead. I felt cheated once I found out and went to Sony demanding them to refund my 4$, which is not much as you can see.
In stead of describing what happened between me and Sony I think that it is best to copy my discussion with them in all of its glory.
Sony: I understand. I will go ahead a check some details in your account. I promise I will do my best to make the refund possible this time for you.
Sony: Thank you so much for waiting, after reviewing your account details and history, I was able to find that the refund you are requesting cannot be considered since it’s outside the time frame allowed and once that happens, we are unable to process a refund.
Sony: In this case, believe me that I totally understand your position; but unfortunately, we are unable to process a refund for this content. I am very sorry for any inconveniences this may cause.
Me: I have not downloaded and I don't want it
Sony: I am so sorry for any inconveniences this may cause, I wish I could help you better. I was researching in my system what other options we have to try to help you, but I was unable to do more. Because of the restrictions outlined in the PlayStation Terms of Service, all purchases made on the PS store are final. My most sincere apologies for this.
Me: I thought that it is a season pass
Sony: I truly understand your concern, but Due to the restrictions outlined in the PlayStation Terms of Service, all sales are final upon completion. I really wish I could help you with your request, however a refund is not eligible in this case. You may find more information about our terms and conditions by checking this website, section: “WALLET”:
Me: This is not right man
Me: Who would pack the last three episodes and leave the earlier ones?
Sony: Believe me that my intention is to help you as much as I can, and I do place myself in your position, unfortunately as per PlayStation Network terms of service we are unable to proceed with a refund in this case as all sales made are final. I am afraid my hands are tied in this case, I have checked what other options we have but we have exhausted them, as per policies a refund can’t be granted.
Me: I'm okay with my purchases being final but the store wasn't clear enough
Me: If you want to apply this rule then you should make sure that the costumer gets what he wants
Sony: I absolutely agree and understand your point of view *my_name* if there was any other option we can offered to you believe me we would already proceed with it, however a refund cannot be processed
Now I'm pretty sure that most of you are like me, where you at one time have found yourself trying to figure out which version of the same game you want to buy because you are not sure which of them includes what are you are looking for. And if you are like me, then I'm pretty sure that one day you will make a mistake by buying one of their offerings which includes a misleading title and when you're about to return it Sony will say nope purchases are final!