Another reason I am glad I'm not a retail manager anymore. Listening to complaints like this when I had a many many more important things to deal with. Like sitting in the office.
" I never claimed to work in retail. I merely stated my assumptions as far as how the whole retail policy thing works in the US after seeing stuff like Zero Originality and just reading/hearing horror stories about the shit employees have to confer with corporate/district managers/whatever The sheer amount of retarded handcuffs that seem to make people unable to "bend" the rules a bit baffles me. It seems you're misunderstanding me. I found the letter hard to take seriously mired in all it's errors. I might even say laughably indecipherable.The situation itself is pretty deplorable, but I'm having a hard time believing all of it. So you're telling me that the manager just said "Nah, you're late. Eff off" and then strolled into his back office? In this highly competitive market this one store decides to do this completely illogical thing for shits and giggles? The story simply doesn't make sense. "
Sigh. Read the response he got. Why people seem hell bent on attacking the OP in any way is something I just can't understand. I find your response to laughably ill concieved and churlish for no reason at all. I write for a living but I'm not an arsehole about it.
@SeriouslyNow: Humor me in explaining why me coming to the conclusion that OP is not telling the entire story is so laughable? You know why people seem to bear ill will against the e-mail? It sounds like a disingenuous stupid piece of garbage with no stable basis in reality. I'm sorry that your bullshit radar is broken. As for the response he got? A automated copy and paste e-mail? It doesn't even reference any particulars about his complaint. That e-mail is as valuable as me.
@WilliamRLBaker: Dude, that sucks. You got screwed up the butt. At least they refunded your cash moneys though, now all you have to do is kill that fucking manager take his wallet and reclaim your lost gas dollars.
" @WilliamRLBaker: You didn't get an answer. You got a copy-pasted corporate response. They're going to do fuck all. Good job. "
I was going to say the same thing, but you summed it up very nicely.
What kind of man bitches about not getting a big sister figurine? I'd be too embarrassed to even enter the Toys R Us if I were you, for fear of looking like a peder ass.
I bet this is how the email looks in its original form:
" Dear ________ :
Thank you for your email regarding your unfortunate experience at our store in ___________. We value your opinion and appreciate the time you took out of your busy schedule to let us hear from you. As a company, we work hard to incorporate guest service into all aspects of our business, especially at the store level, and we are disappointed when we learn we have fallen short of our goal.
On behalf of Toys “R” Us, please accept my sincere apologies for the difficulties you encountered. Clearly, the lack of service and general disregard you received by our store staff is unacceptable. Be assured, the “R” Us Family does not condone this behavior and we take these matters seriously. I would like to assure you that your concerns have been forwarded to the appropriate individuals for review. They will deal directly with your local store team to ensure that your concerns are addressed and handled appropriately.
Thank you again, _________ for letting us know of your experience. It is because you have taken the time out of your day that we are able to improve our service at your local store and as an entire organization.
" @SeriouslyNow: Humor me in explaining why me coming to the conclusion that OP is not telling the entire story is so laughable? You know why people seem to bear ill will against the e-mail? It sounds like a disingenuous stupid piece of garbage with no stable basis in reality. I'm sorry that your bullshit radar is broken. As for the response he got? A automated copy and paste e-mail? It doesn't even reference any particulars about his complaint. That e-mail is as valuable as me. "
Your point of view is laughable because you only bothered to scramble for an excuse to try and factually attack the OP some few pages after acting like a complete and utter troll, followed by quoting some infantile strict rules macguffin and that's only because I made it clear that you were acting like one. My bullshit radar works just fine thanks and it's pinging like crazy as I reply to this post just as it did when you made the comment that his OP 'wouldn't fly around these parts' and that at 'your mall' if you received such a poorly worded letter you would pass it around to people to poke fun at it and then use it as toilet paper. Those statements imply that you work in retail at your mall in wherever these parts may be, yet when confronted you pretend like you've never said you work in retail. In other words DING DING DING BULLSHIT ALERT!
I never said I never worked in retail. I said I'm NOT working in retail. When I was younger I worked in a hardware store part time. And even that experience wouldn't really be too applicable in this bizarre situation seeing as I never gave away a doll when people pre ordered a hammer. Maybe it's something in the water in this country, but I've never encountered this sort of stupidity in customers or service workers. Did I ever backtrack on calling this a retarded letter, written retardedly, explained retardedly? Here, I'll clarify IT'S FUCKING RETARDED! The whole rule thing was merely a question seeing as I remembered the seemingly preposterous stories I've read (A lot on this site) about these seemingly insane ordeals when people shop for games. I was hypothesizing if there may have been some other outrageous rule which would make more sense than this dribble after spending several posts merely mocking it. I'll remember to stay with mocking. You seem to be under the impression that I was saying "THAT'S WHY!" rather than "Maybe..." "These parts" apply to Norway, where the rules concerning how you treat your workers are very strict (And damn good), so that form of supposed entrapment would be tantamount to a huge PR disaster/lawsuit. "My mall" was rather "My store" and it was in reference to being a FICTIONAL manager in this SUPPOSED game you were making and suggesting it would be an expansion of Bob's Game. As for ridiculing the letter if I ever recieved it, I most certainly would seeing as it's, how did I put it, FUCKING RETARDED! Even then, if I did receive that complaint, I wouldn't be whatever dude hanging around at a manager's office. I'd be behind a desk in a cubicle working the complaints division of some office. You don't need to work the job to develop a knee jerk reaction to a situation that might arise. Take the thread about the three security guards who did nothing when that girls was beat up the other day. Of course your knee jerk reaction would be to protect this girl from being attacked by several people if you were doing that job, just as my kneejerk reaction to receiving that mail would be utter ridicule. I'm not defending that by saying I'm not an asshole. I just call em like I see em. Here's a little tip, people aren't always just contrary to troll. Some actually thinks whatever they comment on is worthy of their criticism (No matter how crude) and throw in their two cents. It's not as if I randomly threw in swears about OP being some kind of barehanded wiper of donkey's bums. Hell, I wouldn't even give this thread a second thought if I was interacting with him in another thread. I felt that after my initial barrage of granted non constructive (But funny to me!) posts that I maybe found this worthy of investigating. It's not as if I posed that question after some prodding of any kind. It just appeared to me. You're the one who decided to turn a simple query into some centerpiece of a murder mystery which would implicate that I rather than the butler did it. Other than the (semi) warranted attacks on my person, I rather enjoy this exchange. At least we haven't devolved into calling eachother names... you nincompoop.
By the by, this time I should apologize for any writing mistakes. I'm on some rather strong painkillers here
@Lind_L_Taylor: Are you asking me? No, I don't work there and in no equivalent job. I'm just incredulous that a manager (Who may probably the be the only one in this store with any vested interest in this situation, I can't imagine this being any skin off the nose of the cashier or people walking the floor) would brush this seemingly innocent little situation/misunderstanding completely off and saunter away without properly explaining the background to this asinine mix up in a manner of seconds. I don't even hear of any attempt at reasoning with said manager after this blatant insult. It wouldn't be too hard asking somebody to get ahold of the manager again to let him clarify why there is no way to come to an understanding (Hence my policies question). If you appeal to someone who seemingly cross you in situations like with a modicum of civility (I'm not saying suck their ass, but something in the line of "I'm sorry, but I never really grasped the particular reason why we can't come to an understanding here seeing as all the dominoes are set up? I have the money willing to buy this game, you still have the pre order bonuses lying around and obviously MY copy would be there since I haven't picked it up and other than any nazi-esque policy or you simply not caring about my appearence why should we not both get what we want? You get my patronage and I get the product I am after) then you may not get exactly what you want, but at least the piece of mind that this wasn't some arbitrary kick in the balls from a douche. But I however and am envisioning some kind of raging meltdown which immediately soured anybody to go out of their way to resolve this situation in any way that would turn up positive for OP. "Here's your five bucks, get the fuck out!" It's like my whole attitude to debating someone about anything. I'd love for you to prove me wrong or in the very least open my mind to understand your stance. I've gained a new perspective and hopefully grown as a person. I'm not painting the people working at this store as saints of any kind, but I don't believe OP's descriptions of them as uncaring and disrespectful abusers of hs plight. That would better describe me
I read through most of the posts and agree, if you ever want to file a complaint and it is submitted by letter or e-mail, take the time to correct your spelling and punctuation. I would even go back and re-read your submission and edit it so it flows properly and doesn't read like you wrote it out in blind fury, screaming at the top of your lungs. You want to make your point across that yes, you are unhappy with the way you were treated and feel like you wasted your time but it has to readable. This comes with the world moving towards texting and twittering, but please people! Use proper spelling, capitalization and punctuation or else our language is doomed.
As for what happened, with the ad stating there were limited quantities and without making it there on the release date, calling ahead would have saved you the time. I understand that the area was hit with a large blizzard but stores don't like to hold onto stock. What if you had arrived on that day and turns out, they only had 10 figures and were already given away? Even though there was no printed line about a time frame to pick up the figurine, your e-mail suggests like you missed the release date completely. I'm sorry friend, if the ad guaranteed a figurine with your pre-order, I would say you have every right to one but acts of god screwed ya over. I'm glad you chose to stay home over risking your life on the roads but it is only a figurine.
As for the manager's conduct, get in touch the manager's boss but don't expect much. The e-mail that was your received with an apology is all you can expect. All you can do now is never shop at the store again and let word of mouth amongst friends and family decide if they want to do the same.
I hate Toys R Us. They moved out of our area for no apparent reason. The nearest one is over a hour away. If they think they're getting my business anymore, they're really wrong.
I find it hard to sympathise personally. A complaint should be quick and to the point, and I hate the waste my gas comment and such bullshit because it has nothing to do with the actual issue at hand. Also emailing complaints is pointless it's far to easy for them to be deleted and ignored. Speak to them in person or by phone at least and for heavens sake don't get whiney or get your back up and get indignate about the contents of your gas tank. Otherwise all you'd get is a relate and sympathise then after your gone the staff will just laugh and or bitch about you behind your back having accomplished nothing.
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