BioWare Readying Fix For Mass Effect 2 PS3 Save File Bug

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Posted by BradNicholson (1556 posts) -

You’re not the only victim with a corrupted save file in Mass Effect 2 for the PS3. A handful of other unlucky souls have been reporting the problem since the game’s release earlier this month, and it looks like, thankfully, a patch is hitting soon. Over on the game’s official forums, BioWare acknowledged the problem, used user-submitted data to help investigate, and then announced that a patch will soon be submitted to Sony for approval after its own testing concludes.

But what’s causing the bug? Some sort of “memory fragmentation” that occurs, presumably, as you play the game over the course of several consecutive hours. The simple fix before this patch, if you’re worried, is to save the game and then reset it “every couple of hours.”  
 

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== TEASER ==In addition to fixing this nasty problem, the patch will also address slower-than-normal load times and bad level streaming and even address some spelling mistakes. Check out the full list here:

  • Fixed a crash related to memory fragmentation. This fix will also resolve the crashing that corrupted Save Games.
  • Slightly improved load times and level streaming.
  • Added some telemetry to better improve future titles.
  • Updated some strings to fix spelling mistakes.
  • Fixed the picture frame in Shepard’s Cabin to accurately reflect your love interest choices in Mass Effect: Genesis.
  • Fixed a rare crash in the PSN version in Shepard’s Cabin.

I can’t even imagine the pain I’d feel if I were to lose a Mass Effect 2 save file. I applaud those who have the stomach to start all over again and backtrack all those long, long hours.    
Avatar image for bradnicholson
#1 Posted by BradNicholson (1556 posts) -

You’re not the only victim with a corrupted save file in Mass Effect 2 for the PS3. A handful of other unlucky souls have been reporting the problem since the game’s release earlier this month, and it looks like, thankfully, a patch is hitting soon. Over on the game’s official forums, BioWare acknowledged the problem, used user-submitted data to help investigate, and then announced that a patch will soon be submitted to Sony for approval after its own testing concludes.

But what’s causing the bug? Some sort of “memory fragmentation” that occurs, presumably, as you play the game over the course of several consecutive hours. The simple fix before this patch, if you’re worried, is to save the game and then reset it “every couple of hours.”  
 

No Caption Provided

== TEASER ==In addition to fixing this nasty problem, the patch will also address slower-than-normal load times and bad level streaming and even address some spelling mistakes. Check out the full list here:

  • Fixed a crash related to memory fragmentation. This fix will also resolve the crashing that corrupted Save Games.
  • Slightly improved load times and level streaming.
  • Added some telemetry to better improve future titles.
  • Updated some strings to fix spelling mistakes.
  • Fixed the picture frame in Shepard’s Cabin to accurately reflect your love interest choices in Mass Effect: Genesis.
  • Fixed a rare crash in the PSN version in Shepard’s Cabin.

I can’t even imagine the pain I’d feel if I were to lose a Mass Effect 2 save file. I applaud those who have the stomach to start all over again and backtrack all those long, long hours.    
Avatar image for yoshimitz707
#2 Posted by yoshimitz707 (2539 posts) -

Great news.

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#3 Edited by Grissefar (2904 posts) -

damn you screen keyboard

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#4 Posted by ian280291 (195 posts) -

quite glad it didnt get it on day one

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#5 Posted by fwylo (3571 posts) -

I really need to play through these games, considering I HAVE both of them...

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#6 Posted by FinalCut (125 posts) -

No problem with my saves *knocks on wood*.

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#7 Posted by stenchlord (249 posts) -

I don't feel at all for the people who have to play through again. I'm on my 5th playthrough and it's on purpose lol. Played through the 360 version once and the PC version 3 times and am going through it a fifth time since I installed an SSD into my computer and have it running off that now :D

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#8 Posted by SurferZ (101 posts) -

I played through the game (finished yesterday) and all the DLC and didn't experience it.
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#9 Posted by shenstra (175 posts) -

People playing the PS3 version may also want to avoid the Shadow Broker stuff for the time being. A lot of people seem to encounter the bug in that part of the game.

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#10 Posted by Undeadpool (5898 posts) -

I'm Commander Shepard, and THIS is my favorite patch on the PS3.

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#11 Posted by Mordebir (169 posts) -

Always, always wait a month before buying a game. Not that I did that, I bought ME2 on release day, but I guess I never played for more than 2 hours or so every time, so my saves are golden.

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#12 Posted by buckybit (1517 posts) -

Game status saving is not a trivial thing, yet some companies and game engines allow for quick & small file dumps, other games (RPGs) demand lots of data to be written.  
 
What I don't get is how something like this can happen on the PS3 - a 4+ year old system, on which devs still struggle to code for? Save bug on some machines, but not on others? huh? 
 
Would love to see a detailed bug report on what goes on.

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#13 Posted by Agent47 (1931 posts) -

Wow still supporting ME2 eh Bioware?Thumbs up for you guys.

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#14 Posted by ProfessorK (869 posts) -

Good to hear. I thought there was something going on between my male Shep and Kaiden that I didn't know about for a minute there.

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#15 Posted by hermes (2254 posts) -

I was enjoying this game until I heard news of this glitch. I will be keeping it on hold until bioware release this patch...

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#16 Posted by PLWolf (967 posts) -

Haven't come across this as of yet. So glad they are patching it. Haven't seen the Shepard's cabin glitch yet, and I have the PSN Version. So I'll stay away from his cabin for now. lol

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#17 Posted by ravensword (4263 posts) -

Good on Bioware releasing a Fix soonish rather then later.
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#18 Posted by foxmulder (1879 posts) -

Had no problems first play through, but as I want to start a second I'm glad theyre adding this.  Has anyone else noticed dialogue getting cut off sometimes during conversation?  I wonder if that is a bug or something that was present in the 360 version as well.

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#19 Posted by Squagmire (41 posts) -

Finished the game + DLC twice now, hasn't happened to me yet, but I'm happy they will be fixing this before I do experience it.

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#20 Posted by Goldanas (566 posts) -

I have the downloaded version of the game, and I'm glad I ticked that box to automatically send feedback. I've experienced several of these issues including the Shepard's cabin crash and the stupidly long load times in the elevator (which were non-existant in the PC version).

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#21 Posted by KaosAngel (14251 posts) -

Too late Bioware, next time learn to QA your fucking games.  Lost my entire 15 hour data.

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#22 Posted by teekomeeko (771 posts) -

I have only experienced the long load times. I guess it wouldn't be a bad idea to go ahead and back up my current saves to a USB drive, though, just in case.

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#23 Posted by AlwaysBeClothing (1781 posts) -

That bug really sounds like its sucks a lot since Mass Effect 2 is a game you can crank out marathon sessions.

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#24 Posted by Philzpilz (227 posts) -

Pretty sure that if they managed to get rid of the load times, they could delete my save 4 times on the final boss and it would still be quicker than to do it once with the current load times.

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#25 Posted by Napalm (9230 posts) -
@Agent47 said:
" Wow still supporting ME2 eh Bioware?Thumbs up for you guys. "
Have you been under a rock for the past two or three months?
Avatar image for nadafinga
#26 Posted by Nadafinga (1040 posts) -

Luckily I didn't get this bug yet. I'm 14 hours into it, but never put in more than a few hours at a time. Glad I'm not a marathon gamer...

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#27 Posted by davidwitten22 (1712 posts) -
@Agent47 said:
" Wow still supporting ME2 eh Bioware?Thumbs up for you guys. "
You mean the game that came out a few weeks ago?
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#29 Edited by poetsfire (2 posts) -

I lost 30 hours--very annoying.  Basically it looks they rushed the game out in time for Christmas.  Gotta love the result--a widespread error that has screwed thousands of people.  I wonder how many customers they've lost  who will not buy Mass Effect 3  as a result. 
 
I've beaten the game on the 360 (before my 360 died) and was excited to see the port over to the PS3 with the new game engine--however they clearly skipped beta-testing altogether.  If I didn't like the game series already, I would just return the game and skip the next one. 
 
"Good job" to whomever made the call to release the game too soon.  Someone please fire that idiot.  Oh, and I figure that my time spent "beta testing" the game for them is worth at least $10 an hour--so Bioware, you owe me $300.

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#30 Posted by MorkkiTH (138 posts) -

Huh! Good luck that I haven't bought this yet but it's good to hear they are fixing this problem :)

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#31 Posted by TheHakku (351 posts) -
  • Slightly improved load times and level streaming.
  • Fixed a rare crash in the PSN version in Shepard’s Cabin.
Hell yes! I can finally change my clothes!
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#32 Edited by Godlyawesomeguy (6421 posts) -
@poetsfire said:

" I lost 30 hours--very annoying.  Basically it looks they rushed the game out in time for Christmas.  Gotta love the result--a widespread error that has screwed thousands of people. "

The game got released on January 17th, way too late for Christmas.
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#33 Posted by kratier (234 posts) -

actually its good that it has issues, because that means the game gets a lot more polishing post-release unlike some other games, like ME1 for PC or 360

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#34 Posted by Sooty (8193 posts) -
@kratier said:
" actually its good that it has issues, because that means the game gets a lot more polishing post-release unlike some other games, like ME1 for PC or 360 "
The 360 version of ME1 is garbage, the PC however is fine, doesn't really need polishing at all.
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#35 Posted by Greenlight13 (106 posts) -

I've noticed the game gets buggy if you play it for a few hours and I know the obvious solution is to play it for a shorter period of time but I can't help it, the damn game is so addictive!

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#36 Posted by BounceDK (169 posts) -

Eh only takes about 35 hours to complete, no biggie.

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#37 Posted by Roddykat (268 posts) -
@buckybit: Or what about the same thing happening on a 5+ year old system like the xbox 360(Fable 3, if I'm not mistaken. Or what of the many glitches with Fallout 3 if you want another example)? Ask the devs of those games while you're at it. It's less of the "PS3 is too hard to code for" & more of the "put the game out because we want money" mentality of the suits n charge. Then again, there are probably devs that keep using the same broken engine regardless of platform without taking the time to fix it for reasons only known to them. So I've heard.
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#38 Posted by Kid_Infinity (11 posts) -

Didn't hear about this.   
 
I love how it always seems to be the massive, time consuming story-based RPGs that wreck your life with corrupt save files.
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#39 Posted by Christpunchr (3 posts) -

Never knew these problems exsisted, mines worked fine so far

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#40 Posted by Burn1n9m4n (320 posts) -

Love the game, finished it already with a Paragon playthrough (spoiler: Everyone survived in my playthrough), and now I'm playing through again with Renegade. Will keep this crash corruption in mind though.

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#41 Edited by hermes (2254 posts) -

Two weeks since the announcement and still no patch on sight. 
People are starting to believe they just make the announcement to shut people up.

EDIT: Bioware says the patch is ready and waiting for Sony's certification...

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