Acella123

@kagato: Couple of things

1) There's a massive difference between buying a game from Play Asia (thousands of kilometres away, not in EU) and an EU based company around 1000km away. Let's start with that.

2) Even if what you're saying were right, I'd still have the right to be informed about this risk the second I enter a non-UK delivery adress. If they choose not to inform me about this risk, they're the ones to blame. The customer is always in right and right.

3) I'm getting absolutely no replies from game.co.uk so I have no idea where my package is. Why dont they allow tracking for all packages and not just the ones over 100GBP? Are they saving money there as well?

There are plenty of stores I could buy the game in (and I'm going to later today). I just thought that I would save some time (and about 4GBP) by buying it from them. How hard is it to send the damn game across about 30% of Europe? How does international trade work if all the parties involved are so incredibly incompetent?

@embryonic: This isn't my first purchase at their store either and most other games I did receive on release day or the day after. With GTA V I think they simply fucked up completely and misinformed most people. Let's be real here. GTA V is a big title and whichever store gets the most customers makes the biggest profit. Instead of being honest and telling it how it is, they lied about the delivery date. I have found nothing about the game being shipped on 16th on their website. Again, had I known that, I wouldn't have ordered the game there. Does anyone here think that 10 days (if they deliver it tomorrow, which I think they won't) is an acceptable delivery time within the EU? What are they using, horses?

@mattf87: That's not what they were saying on the 11th of September. I have checked that thoroughly. Still, fine, I wouldn't get the game on 17th but say Friday 20th. Another week has almost passed since then and nothing. Plus, they don't even bother to reply to my email (EDIT: email, not emails; how many does one have to send to get at least one reply?) . They have awful customer service.

@mracoon: Yeah. I think what happened is 1).

Hi Giantbombers,

I like many others have ordered GTA V from the aforementioned company, game.co.uk. I don't live in the UK, but I thought I might save myself some trouble of getting the game by preordering it on Wednesday 11th of September, 6 days before release. Before confirming the order, I have made sure that the "expected delivery" column says "September 17th", the release day. It did. On Friday 20th, still GTA V-less, I wrote an email, asking about the delivery. I didn't receive an answer to this day (26th). They have drawn money from my account and gave my nothing so far. I have later learned that GTA V was shipped to all customers (not just UK customers) on 16th of September, not earlier. Had I known that, I wouldn't have ordered it via Game.co.uk. I'd buy it in my homecountry. They obviously wouldn't tell their customers about the late shipping, because a lot of people wouldn't order the game at their webstore, knowing that it would take much longer to deliver it. Still, 10 days have passed, it's the 26th of September and I still don't have my GTA V. I've decided to return it when it eventually gets here (probably sometime in 2020). Summary:

15 days have passed since the preorder

11 days (it probably won't arrive today) have passed since the alleged shipping (but God knows when they have actually shipped it)

Still no game

Money drawn from account (obviously)

I live in a European country roughly 900km from the UK. I could hitchhike this distance in less that 15 days. If you don't want this to happen to you, avoid game.co.uk. They don't even provide you with a package tracking number (unless your package is worth more than a 100GBP, which most packages aren't). They don't reply to your emails and the staff on the "live-chat" forum only provides you with basic information. It's a waste of time and money.

Possibilities:

1) Game.co.uk is lying about the shipping date. They sent their first batch of games to UK customers and thought "screw the abroad deliveries, they'll wait". No, we won't. I won't.

2) Game.co.uk is lying about the shipping date, full stop.

3) Game.co.uk is actually making money on the 3GBP fee for shipping by ordering super-cheap postal service and thus saving money.

4) The package got lost somewhere on the way. Still, it would help if I had a package tracking number which they don't provide unless you order goods for more than a 100GBP.