The issue seems to be manifold:
- The endings aren't clear. Many people go "What just happened?" where just myself and friends had to discuss exactly what Bioware was trying to tell us. The idea that Shepard delivers salvation to the universe by hitting a giant reset button is fine idea for an ending. What Bioware showed us did a pretty poor job telling us that without additional introspection.
- For a game about making lot of hard choices in a lot of difficult situation, the biggest choice at the most difficult moment seems to be limited. If there was a moment to pull out all of the stops and make a grand demonstration of their design, the end moment should have been it. It feels like they completely missed their moment of glory to get to "The End" placard.
- The chance for other endings seems to be lost. Without getting spoilery, depending on how Shepard is played he might have other tools to use at the end which aren't considered. Shepard is built as the character who is constantly coming up with improbable solutions to impossible to solve problems and having them work. The three endings we got were more or less "straight lines" and loses this element of Shepard.
To be clear I don't think Bioware owes anyone a new ending but I also fervently believe we as people who bought the game have a right to say "That was kind of badly done". And I'm pretty sure I wouldn't buy a new ending either. At this point I think they should just take the lessons learned and move onto their next project.
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