Wow, I've been out of the loop for a bit around here, so I don't know what this is about. But just watching that video warmed my heart, it's great seeing Dan and Bianca and what genuinely good people they are. <3
Yeah, personally I would return it too. I've been looking at getting an elite controller for a little bit now, I was hoping the series 2 would be more refined, but I've been seeing a number of first impressions similar to yours.
For what they're charging for these, I wouldn't settle for anything except a flawless unit.