Two, she wasn't on company time, this is more akin to a expert in a field giving an impromptu lecture at GDC and at the end of discussing a challenging topic someone in the crowd stands up and says well what if you just did this one simple thing. To which she rolls her eyes and says "whatever dude." Fast forward 2hrs, our scene is now a hotel lobby and our expert is venting in public about an asshole at the conference when someone overhears and decides to start a campaign to get her and the friend who she talked with fired.
That isn't the same as calling a customer an asshole to their face.
Three, ignoring Jessica Price, the firing of the Peter Fries is indefensible and yet people are ignoring it and focusing on "well she was a rude."
Edit: They really do need to turn off these comments
pif618's comments