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#1 rorie  Staff

I believe Will has a resolution to this in place and hopefully it will be deployed soon. Sorry for the long wait!

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#2 rorie  Staff

@szlifier: Will believes he has a workaround for this issue and hopefully he'll be pushing something out soon. Sorry for all the trouble! I cleared your download limit in the meantime .

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#3 rorie  Staff

@slarrit said:

@rorie: I’m currently using Free Download Manager and only ran into this recently whilst binging Shenmue.

Some download managers will split files up into multiple segments and download them all simultaneously, which will run you into the download limit much more quickly than just downloading them straight from the site, unfortunately. I'll try to reset your download limit when I have a chance (the tool is busted right at the moment) though!

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#4 rorie  Staff

@slarrit: There's a limit but it's very high. Are you using an app to download?

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#5 rorie  Staff

@miirkat said:

@rorie:

Apparently the GB Video Buddy is gone from the App Store.

For context its this app:

https://www.giantbomb.com/forums/general-discussion-30/ios-app-giant-bomb-video-buddy-545452/

In any way it’s good to hear that you’ve been able to replicate the issue with other apps and I’m hopeful that once this gets fixed it will be fixed for all apps.

Me too! I don't have an ETA but I have the bug in with steps to replicate. We'll see!

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#6 rorie  Staff

This should be resolved for most of you now, but let me know if it isn't.

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#7 rorie  Staff

OK, I'm seeing this too and I'll see if someone can look into it. Sorry for the trouble.

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#8 rorie  Staff

Hey @rorie, I make Bomb Cyclone for iOS. If you'd like me to test anything on my end, let me know and I'd be happy to help! One thing to keep in mind is that, because the API doesn't expose HLS streams for archived video, pretty much all 3rd party apps are going to progressive load the MP4 files regardless of whether the video is being streamed or downloaded. This might explain the discrepancy between users playing video in apps and those watching in a browser using the "HTML5" playback option.

Excellent, good to know! I suspect it's not an issue with the apps themselves but the way we're serving the videos but I'll hand it off to Will for verification!

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#9 rorie  Staff

OK, I have replicated the issue with GBTV on iOS. Playing the video in the app causes you to hit the download limit pretty much within minutes, whereas playing the same video in the Safari browser acts normally. If you are having issues where your video plays for a few minutes and then stops and you can't do anything for the rest of the day, please let me know the app/device here in this thread if you haven't already and I'll start adding them to the bug report. I don't know of an ETA for a new fix for this but we'll get working on it now that I can replicate the error. Sorry for all the trouble!

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#10 rorie  Staff

@rorie I have tried using GBTV and Giant Cyclone both on iOS and have been having the same issue as other users above. I click play and it just spins and spins and nothing plays. When I browse to the website through Safari or Chrome on my phone the videos load and play normally. Something specific to the apps seem to be the issue.

OK, I'll try those out and see how they affect my own account. I suspect there's something common between the way all these apps work that is still hitting the DL limit too quickly, but I'll try to figure it out!