Customer No-Service In Action

I am going to copy and paste directly from my email communcations with someone at "BuyMerchant.com". My wife needed a headwrap to complete a project she is working on, so I purchased what she needed from BuyMerchant.com. I chose UPS Ground as the shipping option since I prefer their tracking system and service. When I received shipping confirmation I realized that while it stated I paid for UPS Ground I received a USPS tracking number...I figured I should email an inquiry ASAP in case it could be corrected. The following is what transpired:

Steve Simmons to Buy2:03 PM

Hello. If I paid for UPS Ground shipping then why am I receiving a tracking number for USPS shipping? Thanks.

Steven Simmons

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Buy Merchant Inc to me3:23 PM

What? what difference does it make we will hold the package immediately it was sent USPS priority we reserve the right to ship our merchandise however we choose to have a good day

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Steve Simmons to Buy3:43 PM

To Whom It May Concern,

I am sorry you feel the need to advertise one thing and then do another. If I pay for what is advertised to be UPS Ground shipping but it is being shipped, as you claim, USPS priority then that is false advertising. I was not being rude in requesting a clarification as sometimes these things can be mixed up and that is understandable. Your response was incredibly rude and threatening that you have a right to "ship our merchandise however we choose" really has nothing to do with the question I asked. You may also want to work on your grammar as it does not exude professionalism to be both rude and decide to not use grammar. I am sorry that you felt the need to respond in such a way and also be unhelpful to a paying customer.

The reason that it is important to me is that I chose UPS ground at checkout as they have a much better system for tracking packages than does the USPS, and if I am not mistaken the USPS priority was much more expensive than the UPS ground option I chose at checkout.

Steven Simmons

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Buy Merchant Inc to me3:53 PM

It was more expensive but we still shipped it that way most customers would be happy to have the merchandise get to them faster than the method they paid, your nasty and sarcastic emails will be saved as proof of purchase and character assonating attacks against us for no reason, it is no way false advertising when we ship the merchandise how we choose to we did not advertise shipping we advertise our merchandise, too bad you have the need to write a whole paragraph to tell us we are unprofessional and need to learn grammar we can say the same for you but we won’t waist our time with such childish assaults. We will close your account and ask you please not to buy from us again or use another name to register with our company have a good day J

We get signature for everything we ship out and all merchandise shipped from here has a tracking # we never have a problem with tracking any item we ship UPS or USPS or FedEx

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Yes, those are copied and pasted directly from the emails...and yes, they really are worded that rudely and poorly. I am kind of appalled in that...not hurt, just really pissed off. Funny thing is I don't have an account with them and I just did a "express checkout" without having to register or anything. Basically, don't do business with "BuyMerchant.com" as they are dredges of society who can't even answer a question, let along do it politely and professionally.

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