I guess it's fitting, sort of, that despite me manipulating the suicide mission so no one died, I missed out on seeing the full extent of Kasumi's involvement in Mass Effect 3 due to one of MYRIAD goddamn bugs in the game.
From my experience working for Xbox Customer Support, I can definitely say the part about the grunts on the phones being nice and wanting to help but magnificently hamstrung with regard to providing real assistance is largely accurate. In cases like account hacking, as I recall, the most we were able to do (admittedly, this was over a year ago) was either to escalate the customer's call to higher-tiered agents or, in the case of follow-up calls, relay what, if any, reports of progress were provided to the original help ticket. Combine that futility with all the usual bullshit surrounding call center-based jobs, e.g. having your head bashed in with constant reminders of metrics, customer satisfaction scores and the like, I'm not surprised by the number of Xbox Live customers expressing great frustration over the resolution process. Suffice to say, I don't miss that job.
Hey folks, you know what I think is worse than your perceived grievances over Patrick's writing? The gaggle of knob-jobber bought-and-paid-for websites that shill for the various companies under the guise of objective news reporting. And need I remind you, it's the bullshit that system creates that led to there being a GB in the first place.
As for the greedy companies holding marginal-quality games hostage behind shoddy pre-order incentives, this is the main reason why I don't buy nearly as many games as I once did. In fact, when they pull this specific shit on games like Goldeneye or Arkham City, I suddenly lose all interest in ever (and I mean EVER) playing those games.
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