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@function404: Hey there! I'm very sorry to hear you're running into trouble. Although the app isn't really supported any more at this point, if you're not able to get things working in a browser either it sounds like it may be a bigger issue with iOS 9 and not just the app itself.

The first thing that came to mind was that it's possible that the Giant Bomb website and/or video server is requiring newer encryption than iOS 9 supports, in which case the two wouldn't be able to talk to one another. I did a little poking around though and, as best I can tell, that doesn't appear to be the case. I'm afraid I'm at a bit of dead end but hopefully Giant Bomb's Top Men can offer some additional insight.

Sorry I can't be of more help, but thank you for keeping the GBVB torch alive all this time!

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@august@castortroy@cheezus@spiraleye@church95: I just took a quick look and it appears that a number of recent videos don't have HD versions yet and, unfortunately, that can confuse the app a bit. Normally the API not including an HD link indicates that you don't have a premium membership, which is why the app would refuse to download them.

The good news is that as soon as the HD versions get posted those videos will become available for download. The bad news is that I'm not sure when that will happen. The HD version usually isn't too far behind the others though, so hopefully things will sort themselves out soon.

Sorry for the inconvenience, all.

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@wchigo: Although I have heard some reports of "unsupported URL" messages on other quality settings, unfortunately I haven't had much luck reproducing the issue. I can definitely try to keep an eye out though.

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@espiox: I am not currently aware of any plans to expose that information through the API.

@bsw: I'm afraid I have not had a chance to work on an update that adds support for the mobile quality setting on recent videos. I do apologize for the inconvenience, but, at least for the time being, sticking with the Low quality setting is the best workaround.

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@alecgdouglas: No, I'm afraid there are not currently any plans along those lines.

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@august: It looks like the next episode of the Shenmue Endurance Run is up with its HD version in tow, so this is more likely to be an oversight than a deliberate change. I spotted a thread in the Bug Reporting forum about it already, so odds are good a fix will arrive in the near future.

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@mach_go_go_go: Some recent videos haven't had their HD version posted yet. Normally, not having an HD link indicates that you don't have a premium membership, which is why the app is showing that error. The good news is that, as soon as the HD versions get posted, those videos will become available for download. The bad news is that I'm not sure when that will happen. Sorry for the inconvenience.

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@mreibmoz: It actually should be possible to do that now. If you start a video and lock the phone, you should be able to tap the play button on the lock screen to resume playback. You can also press the home button while a video is playing, then swipe up from the bottom of the screen to bring up Control Center and press play there.

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#9  Edited By soup_menu

@okinopolytrans: @august: @bsw:I just took a look and the trouble is that the API isn't currently returning an HD version for the latest installment of the Shenmue Endurance Run. Normally, not having an HD link indicates that you don't have a premium membership, which is why the app is refusing to download that video. The good news is that, as soon as the HD version gets posted, that video will become available for download. The bad news is that I'm not sure when that will happen. Sorry for the inconvenience.

If anyone is finding themselves unable to download ANY video, the first thing to check would be that your membership is still current. We're in the midst of a membership sale, so if you need to re-up, now's a great time to do so!

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