@dekkadekkadekka:
"Downloads of electronic books or music from a website, or the purchase of ring tones and screen savers for mobile phones are likely, in our view, to be seen as services rather than goods as the customer does not receive physical goods. The rights to cancel these items are the same as those that apply to services."
It doesn't specifically mentions games (I kid (sort of)), or other forms of generic digital media for that matter, which kinds of points out how touch it is.
Also,
"For services
- If you give your customer the required written information on or before the day the contract is concluded , their cancellation rights will last for seven working days, counting from the day after the contract was concluded."
The mouseover text on states:
"A contract is concluded when the consumer becomes bound to buy something and the business becomes bound to supply it."
I would very much doubt the contract can include "We can provide you with faulty software and not be obligated to refund or replace it". Even if it did you could argue it conflicts with a pre-existing law (Sales of Goods Act) and is therefore nullified.
Either way it does seem to be a mess and I'm not bothered about the money really, more the attitude. Cheers for the info, I thought the situation was fairly clear legally but it's actually ambiguous as hell.
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