My Wii U is dead :(

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Meyplay

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#1  Edited By Meyplay

Hey All,

So I had my wii u on order from amazon since september. Just cracked it open played a bit of nintendo land and then zombie u having a great time.BAM

ERROR CODE 150-1092

system wont turn on blue light blinks and goes back to red.

I'v not seen anywhere online about this error code so i thought id post here and vent my frustration.

UPDATE

Amazon were great got me a new system shiped out for monday btw :)

Had a chat with nintendo this morning on the account lock issue and well it seems that once your system is dead thats it you can't have the account back apparently they don't have the means to look at accounts or switch them over to another console .........

anyway I'v posted the log of the chat below for anyone who wants to read it there might be a few nuggets of usefull info or something.

ignore my probably multiple typing errors :)

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Andorski

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#2  Edited By Andorski

You should be within the exchange policy window of the store you bought the Wii U from, right? At least you don't have to pay any money to get a replacement.

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Azteck

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#3  Edited By Azteck

That sucks. Having things arrive DOA is always awful.

I think there were some posts when it had just launched about people having issues similar to this? Someone else can probably remember more specifically what was said. You should probably return it to the store you bought it at and get a new one though, I doubt they'd have an issue so close after buying it.

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Toxeia

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#4  Edited By Toxeia

Well, you bought it from a vendor on Amazon, not from Amazon. Right? I haven't looked, but if what everyone says about the blood between Amazon and Nintendo's true, then you aren't dealing with Amazon exactly. I wonder how they'll handle an exchange or if you'll have to send it to Nintendo for repair/replacement.

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Meyplay

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#5  Edited By Meyplay

Just contacted them, and they are going to ship a new console out on the 2nd so hopefully I will have a new one by tuesday talk about pain in the ass though :)

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Meyplay

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#6  Edited By Meyplay

Ugh and now my username will be tied to that system right? glad I didn't make any eshop purchase

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Azteck

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#7  Edited By Azteck

I hadn't even thought of that. What if a user ties their previous purchases to that console and it breaks, what does Nintendo do then?

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BillyMethers

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#8  Edited By BillyMethers

I love Amazon and that's why I choose to support them as a company, because they have great customer service and have always helped me resolve issues.

It should be a matter of simply exchanging it for a new one and done. Glad to hear you are at least taken care of with a decent return/exchange policy.

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agentboolen

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#9  Edited By agentboolen

@Meyplay: I would think they will eventually make a way to transfer purchases to a new system. I know Xbox 360 had to create a online tool that deals with the drm, so I would think Nintendo would do the same.

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Toxeia

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#10  Edited By Toxeia

@Meyplay said:

Ugh and now my username will be tied to that system right? glad I didn't make any eshop purchase

If I were you, I'd ride Nintendo's ass hard about that. It was stupid of them to do it at a console level - especially without informing you that it's permanent.

Also, maybe you should have said that it came without a game pad so that you could hold onto that or hock it to people looking for a second one. But that'd be fraud!

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doomocrat

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#11  Edited By doomocrat

@Meyplay: You should ask them about this, since you have a legit case, and get a real response out of them. It would be good for us fellow owners to know!

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JasonR86

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#12  Edited By JasonR86

Wow. Everything I've heard about this system is that it was just a hastily thrown together piece of shit. This is just the icing on top.

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murisan

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#13  Edited By murisan

Man.. that sucks.. maybe you should've tried for a flat-out refund. It doesn't seem like it's a worthwhile buy yet, but maybe it is for you..

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#14  Edited By AndrewB

I mean, it might be a tangled nonsensical mess to deal with getting a new console and transferring content if you *had* bought anything, but as far as I know it's totally possible through support channels.

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Subjugation

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#15  Edited By Subjugation

See, this is why it baffles me that Nintendo would do the whole tying an account to physical hardware deal. If your console goes belly-up you shouldn't stand to lose all of that content, and you certainly shouldn't have to deal with tech support to transfer it. It's just unnecessary.

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Levio

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#16  Edited By Levio
Loading Video...

RIP WU

We hardly knew ye

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jozzy

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#17  Edited By jozzy

They were talking about that on the Geekbox podcast. He lost his Wii in a fire so he can't transfer stuff to a new Wii, and Nintendo just doesn't have a system in place to get your eshop purchases in that case. It's just embarrassing, and it seems the Wii U is the same way. I would advice anyone from using the eshop for that reason alone.

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bigdaddy81

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#18  Edited By bigdaddy81

@murisan said:

Man.. that sucks.. maybe you should've tried for a flat-out refund. It doesn't seem like it's a worthwhile buy yet, but maybe it is for you..

That's what I did for my Wii U when it started acting twitchy. I figure I'll pick one up next year when the inevitable price drop hits.

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ShadowConqueror

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#19  Edited By ShadowConqueror

I heard that when it does that, you're supposed to hit it with a hammer really fucking hard.

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Meyplay

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#20  Edited By Meyplay

updated in first post.

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L44

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#21  Edited By L44

Glad to see you asked a bunch more questions than you needed to.

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Christoffer

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#22  Edited By Christoffer

Well, it was a good run. You can't have everything.

It goes to show that I will be much better off getting a Wii U when the next batch comes out.

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chaser324

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#23  Edited By chaser324  Moderator

I read through the chat log, and I feel bad for Rosie.

I know you're upset about losing your username (I went through similar issues when my Wii was stolen and I lost a bunch of Wii Shop purchases), but did you really have to fight so much with this customer support person that you know can't do anything. I hope for Rosie's sake that she doesn't have to deal with too many people like you.

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Meyplay

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#24  Edited By Meyplay

I was hardly fighting i think customers have everyright to be annoyed at this system nintendo has set up

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Nightriff

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#25  Edited By Nightriff

That sucks duder. And can I just say that Amazon is the fucking greatest. Nintendo needs, NEEDS, to mend that relationship.

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Dezztroy

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#26  Edited By Dezztroy

I'm sorry you lost your account and all, but acting that way to customer support doesn't make it better. They usually don't have the most pleasant job in the world, cut them some slack when you know there's nothing they can do.

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ashcrack1087

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#27  Edited By ashcrack1087

Wow, you acted like a huge douche to that customer support rep.

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Fruitcocoa

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#28  Edited By Fruitcocoa

Well done, Nintendo. Well done...

Jebus Christ...

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momofire

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#29  Edited By momofire

Yeah holy crap, you acted like a jerk to a customer support person who obviously couldn't do anything about the situation. Yeah it sucks that the name can't be moved and Nintendo has a stupid system and stuff. But jesus man. you didn't need to ask the same thing 50 times when obviously the answer wasn't changing. You took your legitimate issue and just made an ass out of yourself about it.

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iAmJohn

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#30  Edited By iAmJohn

@Meyplay said:

Had a chat with nintendo this morning on the account lock issue and well it seems that once your system is dead thats it you can't have the account back apparently they don't have the means to look at accounts or switch them over to another console .........

Oh my God how is this fucking possible? Microsoft and Sony figured this out YEARS ago. How is Nintendo so incompetent?

My Wii U has been fine for the most part (haven't had a single lockup, which is starting to sound like that puts me in the minority) but this is making me really scared to buy things for it.

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MattyFTM

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#31  Edited By MattyFTM  Moderator

@Meyplay said:

I was hardly fighting i think customers have everyright to be annoyed at this system nintendo has set up

Yeah, it sucks that you've lost your username. It's really sucky. But you haven't achieved anything with that chat. And you knew from the very start that you weren't going to achieve anything. All you've done is make Rosie's day worse. Rosie who's under a lot of stress from the launch of a new product. Rosie who's probably paid minimum wage, or pretty close. Rosie who probably already hates her job. Rosie who has absolutely nothing to do with the inability to move your username over and who couldn't do anything about that. You've made a completely innocent persons day a little more shitty. And it was probably already quite shitty.

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Soap

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#32  Edited By Soap

@Meyplay said:

Had a chat with nintendo this morning on the account lock issue and well it seems that once your system is dead thats it you can't have the account back apparently they don't have the means to look at accounts or switch them over to another console .........

That... is the dumbest shit I've heard in a long time. What the hell are they thinking?

So if I bought a Wii U and 3 years from now it died, I would just lose access to everything I ever bought digitally and my user name? So, a new account for each system?

The mind fucking boggles.

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PixelPrinny

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#33  Edited By PixelPrinny

Sooo... did you try -calling- them? Or is chat reps the only support they have? Cause call me crazy, but don't people have this exact same problem with like every gaming company ever and the solution is always "Call and talk to a real person instead of talking to a chat rep, durrrr".

Maybe I'm just missing something here.

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LikeaSsur

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#34  Edited By LikeaSsur

What the hell, ? You are the kind of customer I loathe. How many times did Rosie have to tell you they couldn't do anything, and yet you still kept moaning and whining and "The customer is always right! Take care of me!"

Yeah, it sucks that your Wii U died and your username is lost, but that doesn't give you the right to let loose on a random customer service representative.

Edit: "if someone asked you to change your real name would you do it? No you would keep it" Really? Your username is not that important.

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Rolyatkcinmai

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#35  Edited By Rolyatkcinmai

My Wii U has been fine since launch day, but this is ridiculous and Nintendo really needs to figure this shit out.

That said, poor fuckin' Rosie, man. She got an unnecessary verbal beating there.

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NakAttack

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#36  Edited By NakAttack

@MattyFTM said:

@Meyplay said:

I was hardly fighting i think customers have everyright to be annoyed at this system nintendo has set up

Yeah, it sucks that you've lost your username. It's really sucky. But you haven't achieved anything with that chat. And you knew from the very start that you weren't going to achieve anything. All you've done is make Rosie's day worse. Rosie who's under a lot of stress from the launch of a new product. Rosie who's probably paid minimum wage, or pretty close. Rosie who probably already hates her job. Rosie who has absolutely nothing to do with the inability to move your username over and who couldn't do anything about that. You've made a completely innocent persons day a little more shitty. And it was probably already quite shitty.

Are.. are you Rosie?

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killacam

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#37  Edited By killacam

that chat log was the funniest things I've read in recent memory. so at least something good came from this.

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Jrinswand

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#38  Edited By Jrinswand

@LikeaSsur said:

What the hell, ? You are the kind of customer I loathe. How many times did Rosie have to tell you they couldn't do anything, and yet you still kept moaning and whining and "The customer is always right! Take care of me!"

Yeah, it sucks that your Wii U died and your username is lost, but that doesn't give you the right to let loose on a random customer service representative.

Edit: "if someone asked you to change your real name would you do it? No you would keep it" Really? Your username is not that important.

But... the customer is always right.

Also, I'm pretty sure that OP was more upset about the principle of the thing than the fact that he can't recover his username. He very easily could have made eShop purchases, and then where would he be? Even farther up Shit Creek, thanks to Nintendo. If what the customer service rep says is true (this is a rumor that I've heard elsewhere as well), then Nintendo really screwed up with this one.

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fetchfox

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#39  Edited By fetchfox

Good for you getting a new console. Bad Nintendo for having a shitty account system.

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Anupsis

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#40  Edited By Anupsis

@Levio: Good One.

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toowalrus

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#41  Edited By toowalrus

@Jrinswand said:

But... the customer is always right.

As a person who has to deal with customer complaints on a daily basis, I can confirm that the customer is, indeed, almost always wrong.

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Orbitz89

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#42  Edited By Orbitz89

@ShadowConqueror said:

I heard that when it does that, you're supposed to hit it with a hammer really fucking hard.

I laughed really fucking hard at this.. seriously. I had the Window open and my neighbours dog started barking.

On the topic at hand though! I have no idea why the hell Nintendo is so fucking backwards when it comes to simple convenience.

It makes absolutely zero sense to me why they still don't have a system in place for easily moving your Nintendo account onto another console. It boggles the mind.

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LikeaSsur

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#43  Edited By LikeaSsur

@Jrinswand said:

But... the customer is always right.

Also, I'm pretty sure that OP was more upset about the principle of the thing than the fact that he can't recover his username. He very easily could have made eShop purchases, and then where would he be? Even farther up Shit Creek, thanks to Nintendo. If what the customer service rep says is true (this is a rumor that I've heard elsewhere as well), then Nintendo really screwed up with this one.

Trust me, the customer is not always right. Any experience in the retail/restaurant industry will tell you that.

If you read the chat log, the chat rep said the eShop purchases could be transferred, it was only the username that was unrecoverable. That apparently prompted OP to lash out to someone, and continued to do so even after being told time and time again that nothing could be done, like pestering and being all-around rude would get them somewhere.

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SpaceRunaway

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#44  Edited By SpaceRunaway
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TheHBK

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#45  Edited By TheHBK

Did you fart on it or something?

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cornbredx

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#46  Edited By cornbredx

As someone who does internet tech support I want to say the way you spoke to the representative is shameful. It's not the representatives fault Nintendo has crappy policies in place. If they tell you they cant do something, no one can do it, why would you ask to speak to someone else? If they cant do it, nobody can. 
 
It's good you speak up against this, it's a terrible implementation, but taking it out on the rep is incredibly mean. If all the rep can do is pass on this information, that's all they can do. You don't have to be a dick about it.

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huntad

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#47  Edited By huntad

@MattyFTM said:

@Meyplay said:

I was hardly fighting i think customers have everyright to be annoyed at this system nintendo has set up

Yeah, it sucks that you've lost your username. It's really sucky. But you haven't achieved anything with that chat. And you knew from the very start that you weren't going to achieve anything. All you've done is make Rosie's day worse. Rosie who's under a lot of stress from the launch of a new product. Rosie who's probably paid minimum wage, or pretty close. Rosie who probably already hates her job. Rosie who has absolutely nothing to do with the inability to move your username over and who couldn't do anything about that. You've made a completely innocent persons day a little more shitty. And it was probably already quite shitty.

Yeah, I can understand his anger/disappointment, but making Rosie repeat the same sentence did not get him anywhere and probably stressed her out.

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chaser324

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#48  Edited By chaser324  Moderator

@CornBREDX: Totally agree! I said the same thing earlier in this thread, but he responded that he thinks he did nothing wrong. Now that several other people have called him out, maybe he'll see the error of his ways.

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The_Nubster

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#49  Edited By The_Nubster

I can't even finish reading that log. She said eShop purchases can be transferred, but it looks like you're throwing a fit because you can't be named b1gp3ni5LoL on your new console or something.

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iAmJohn

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#50  Edited By iAmJohn

@The_Nubster said:

I can't even finish reading that log. She said eShop purchases can be transferred, but it looks like you're throwing a fit because you can't be named b1gp3ni5LoL on your new console or something.

Come on, dude, you're telling me you'd take losing that awesome fucking username lying down? DESTROY THE NINTENDO OPPRESSORS.

I'm sympathetic towards the OP, but he really didn't need to rail into the customer service rep like that.

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