Hi all,

I just got a new router as my old thomson was no longer allowing me to get a open nat on xbox one. it's a td link td-w9980 and I just cannot connect to xbox live with it, it says it cannot find the ip address, I am stumped as to what to do, I tried to add the details manually and that did not help. The mac filtering is turned off on the router and the firewall is disabled. Is there something I am missing? Any help would be appreciated.

Thanks

how is the xbox connected to the router?

Cat5 or Wireless?

Did you power cycle your modem after installing the router?

Check the xbox internet test, if you are getting an ip that starts with 169.254.x.x and a subnet of 255.255.0.0 then you aren't being assigned an IP by the new wierless modem and router you bought. If you are on wireless did you remember to delete the old wireless profile and password on the xbox and put in the new one? If not on wireless then you'll have to check that the new router is serving up DHCP addresses.

OK, messed around with the ip address and dns server and kept pressing 'automatic' when setting them up and magically everything is all good now, thanks all, this was a nightmare yesterday.