dtoast

Pinged an engineer and created a ticket

I just met with the senior product manager and my manager about Giant Bomb's ongoing videos. They thought they had a lot of it fixed which I let them to some extent that was true both internally(thei...

@orwellhuxzam said:I'm getting the same issue. It seems like the cookie settings aren't sticking.The engineers did just release a new update so it should be working.

Asking an engineer.

Weird that I never saw this ping but let me send this to the engineers.

@chucktowski: Hey there, you can submit a ticket here https://giantbombhelp.zendesk.com/hc/en-us/requests/new . I'll probably ask a couple more questions and then can make a new priority engineering t...

@chucktowski: What browser? Could you please send in a support ticket with more details.

@kairoun: Hey there, could you please send in a ticket about this if you haven't already?

It should be fixed now from my understanding/view but I'll ping the team again just in-case.

Pinged the product manager and engineering manager.

Just as an update, they're still looking into this. But I'll mention it again in-case.

@calvinball: They can't seem to find any logs for that key but are investigating.

@nikyuningen: This isn't accurate but thank you for the feedback! I do understand the frustration.

I messaged here, on the GB discord, and replied directly to any support tickets. I do have meetings where I'm constantly bringing up the video issues. it was planning on being done in the last quarte...

@ziegfredzsm:Replied via support ticket.

Most of the staff was out on holiday break. I'm happy to look directly if you can provide a ticket number. Otherwise, I'll get to it in due order.

If you all reports ad you don't like because of the content or how they're displaying and provide screenshots I can send it over to the ads team.

@baltimore Your permissions are fine. The engineering manager made a P2 ticket, meaning it'll get looked at right away. If you reach out via the support desk(https://giantbombhelp.zendesk.com/hc/en-us...

Thanks for the ping. I'll check out your account and ping it to the engineers if needed. I'll post in this thread what ends up happening.

@carpens:I believe you already emailed the support system and I responded. But I completely genuinely understand the frustration. The team is aware of the issues, the product manager is aware of the i...