Have you ever used the Avenger controller? Apparently it's some plastic spider-like shell that allows you to press all the buttons on a controller without removing your thumbs from the analog stick. In a really strange turn of events, a customer got in a dispute with the marketing company behind the device, and eventually forwarded the astounding responses to Penny Arcade's Mike Krahulik (a.k.a. Gabe). The entire exchange is worth a read, mostly because of how backwards Ocean Marketing's responses to the customer's concerns are, as well as shrugging off the threat of bad PR.
What do you guys think?
http://penny-arcade.com/2011/12/26/just-wow1
UPDATE:
Okay, when I wrote up this thread last night, we had an upset customer (Dave) who had been charged for his preorders, but never got his items. The Ocean Marketing guy's (Paul Christoforo) response was basically, "quit crying, and deal with it." Eventually he appealed to higher authorities, and Dave forwarded the exchange to Gabe from Penny Arcade.
Since then, Paul's comments about being well-connected have been shattered. A barrage of tweets finding out about Ocean Marketing were attacking the site. The Avenger controllers themselves received dozens of 1-star reviews on Amazon. Kotaku wrote an article that Paul is probably into steroids.
At this point Paul started doing some damage control, sending an apology to both Dave and Gabe.
http://www.youtube.com/watch?feature=player_embedded&v=xqV9kx40RG0
UPDATE (Again):
Penny Arcade posted a new comic on this whole mess. It gave me a good laugh:
MSNBC has an interview with Paul, and boy, oh boy, he still hasn't learned anything from this whole mess:
"He called me a bully, but he was being a bully ... especially when he emailed me out of the blue, saying 'That's f***ing s***ty, you're banned from PAX,' I was like 'Who the f*** are you? That's how you introduce yourself? ... I dont want to call him out, but he could have gone about that a totally different way he could have said, 'Hey, I run the show, that email was a little unprofessional, if you don't do something to apologize I don't want you at my show.' But he just came at me and said, indirectly, 'Hey, f*** you, you're banned from PAX.' Is that what you'd call professional? I wouldn't."
Does he not see the irony in what he just said?
Also, he keeps changing his Twitter and as of this writing he is known as @OceanDeepSea.
N-control released a press release distancing themselves from Paul Christoforo. You can read it over here on Destructoid.
A few more updates (12/30)
Kotaku wrote up a stupid article saying that Paul wasn't the bully in the whole mess.
Escapist post on how Paul is trying to extortion money from N-controller by holding their e-mail accounts hostage.
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