Does Reggie have a "public" email address or does anybody know his corporate snail mail address? Thanks for any help.
Reggie Fils-Aime
Ha! No, I like Reggie. I didn't want to talk to a lower level customer service person about a recent problem. I paid a premium for a green DSi, for my 6 year old's birthday. It was popping a system error the moment he started playing with it. So, I had to return it within the first week he had it. Today, I get a black DSi in return, even after I wrote a long letter explaining how important it was to get the green one back. I would wait longer or pay extra...I just needed a working green one. It is incredibly disappointing to have my son's birthday ruined in this way. I just want to send a letter to someone that can actually look into changing their current policy and find a better solution for people who have a limited color, or a special edition system.
Ha! No, I like Reggie. I didn't want to talk to a lower level customer service person about a recent problem. I paid a premium for a green DSi, for my 6 year old's birthday. It was popping a system error the moment he started playing with it. So, I had to return it within the first week he had it. Today, I get a black DSi in return, even after I wrote a long letter explaining how important it was to get the green one back. I would wait longer or pay extra...I just needed a working green one. It is incredibly disappointing to have my son's birthday ruined in this way. I just want to send a letter to someone that can actually look into changing their current policy and find a better solution for people who have a limited color, or a special edition system.
So what ended up happening?
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