Recently, it occurred to me that we use customer service for nearly everything in our modern life. Be it for "long distance" service (via phone or online) or "close proximity" service (store clerks, bank tellers, waiters) and I wanted to know what were some of best your experiences with customer services, and what were some of your worst.

For me, a good service I got recently was that I was wrongly charged for a phone line I didn't requested, nor a technician came to my house to install said phone line. It went on for nearly a year and a half when I noticed it in the bills, so I contacted said company's Customer Service in order to cancel the unjust monthly fee of the phone line (roughly $20.77 every month) and the representative said that I would be also refunded in full, without me even asking for a refund (of course I didn't refused the offer)

Now it's your turn

I hear Amazon does some pretty kickass customer servin'. I've only anecdotal evidence, though: I've never had a problem with Amazon.

Conversely, I've heard horror stories about Steam support, but I've only had pleasant interactions with them. I think the trick in any situation is to not come off like an asshole at first and you're more likely to get helpful support.

@dudeglove:

Duder, you figured out an exploit for infinite Etch-A-Sketches!

Got a scratched DVD from Movie Mail once, so I took a photo and sent an email. They sent me another one pronto, free of charge.

Amazon are awesome. I bought Left 4 dead 2 from them, activated it, began installing it and the installation froze. Turned out the disc had a little scratch or something on it that was stopping the installation. I could have downloaded the rest of the game, but I was on bandwidth limited internet so I didn't really want to - I'd have bought it on Steam if I wanted to just download it. I emailed amazon expecting them to say that since the CD key was permanently attached to my Steam account, they couldn't replace it. They imediately sent me a new copy, and didn't even ask me to return the old one. So I ended up with an extra L4D2 CD key I gave to a friend.