The six stages of debugging:
1. That can't happen.
2. That doesn't happen on my machine.
3. That shouldn't happen.
4. Why does that happen?
5. Oh, I see.
6. How did that ever work?
Looks like Blizzard is still at stage 1. Just because you can't see how a hacker intruded into your system doesn't mean it's impossible. Hacking often involves creating odd situations that the code simply cannot handle and that the original programmer has never even thought of. By the sound of it their intrusion detection systems don't detect the attack vector either so they'd only see that a hack occurs when the hacker logs in normally again.
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