I don't think that's really the main problem. The biggest plague in this game is people playing characters that they are NOT good at. Listen I love Genji like a fat kid loves cake, but I couldn't play him properly if you paid me. I know this because I've tried it. I understand how he should be played and his main role, but I can't execute it correctly because he is very, very hard to learn/master. That being said I give everyone a chance and I am always the person that has to tell the other players on my team to give the person a chance first before you ask them to switch. I play on PS4 so when people pick Widow or Hanzo 95% of the time people are yelling at the person to switch before the match has even started. Like I said before I don't agree with that, I tell them to give him a chance and if we see that he isn't playing the role correctly we should ask him to switch and we can fill in the roll accordingly. Thankfully you see this less and less as you increase in rank, but I don't think it'll ever go away completely. At the end of the day the key to winning in Overwatch is teamwork, period. Doesn't matter if you D.Va ult and get a Team Kill if your team is bitching at each other the whole game the other team is just going to regroup and wipe you like they've been doing the entire match.
Also, knowing when to switch your character is key. I main Junkrat and D.Va and even when I have all 4 gold medals as Junkrat I will switch to Soldier 76 and take out the Pharah that the other DPS is having trouble with. People often get tunnel vision and forget that even though you are doing good doesn't mean that your team is doing good.
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