I got the same e-mail from Amazon.ca. Followed up by a response to an e-mail I had sent to them asking for insight as to why they are the only Canadian online retailer not shipping for launch (even Shop.ca is shipping PS4s to people starting today to try and get them out for tomorrow):
Hello from Amazon.ca.
I understand that you would like to receive the “PlayStation 4” on the release date.
I've checked the product detail page on Amazon.ca, and it appears the item is currently not eligible for release date delivery. We only offer the Release-Date Delivery option when we know we can get the item from our suppliers in time to meet our delivery promise to you.
I've checked your order, and we still expect it to ship by: November 15, 2013. It should reach you by November 21, 2013 - November 25, 2013.
That is word for word what I received from a Chat representative earlier in the week. The e-mail goes on to make it sound as though this information was available at the time of ordering, but correct me if I'm wrong - the Playstation 4 did not have a release date announced as of June 10th, right?
I'm still trying to get someone from there to give me some insight in to the why. I fired another e-mail but unfortunately I don't know where else to go. At this point I'm more curious than anything. I've come to terms with when I will likely be receiving the console, I just would really like some answers about this whole situation. I'm also weighing the option of standing in line at Future Shop.
Edit: Also, to address their first line of the e-mail, I did not ask, nor request my PS4 on release date in e-mailing them. I only asked for an update and some insight in to how they are handling the launch.
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