I've run into this problem several times while using Xbox Live but have usually been able to figure it out. My XBL membership is set to renew in about a month and I wanted to make sure it dosen't auto renew on my debit card. Since the Xbox.com site has been updated I haven't been able to find the answer. I've tried searching Google but all the questions that pop up are from 2009 before the site got updated.
 
Can anyone tell me how to do this? :P

You gotta call in now. That is all. There is no way to do it other wise. Ive tried. 

" You gotta call in now. That is all. There is no way to do it other wise. Ive tried.  "

" @The_Laughing_Man said:

" You gotta call in now. That is all. There is no way to do it other wise. Ive tried.  "

I'm not one to complain... but that is bullshit. Thanks for the info though. "

" @The_Laughing_Man: It just seems weird to me that they removed the option. I guess they are hoping people won't call in or something? Gah. "

Note to self: Buy renewal cards. Don't use debit card.

" @SpikeSpiegel: You can still turn it off from the website. Go to the "my xbox" tab and then click on accounts. Then click on "upgrade/manage account." It should bring you to a page with a box on the left hand side and next to "automatic renewal" click the green "On." Youll have to go through a bunch of bs afterwards showing you the benefits of xbox live  and then it finally gives you the option to turn it off lol "

 

 Your Account Summary

Gold – 1 Month

Renewal Date: 4/16/2011

Automatic Renewal:  On

   

I had to call them as well. And they were also quite annoying when I did. They kept asking why I don't want Xbox Live anymore and tried to "interest me" in some deals etc. 

" @SpikeSpiegel said:

" @The_Laughing_Man: It just seems weird to me that they removed the option. I guess they are hoping people won't call in or something? Gah. "

I'm pretty sure that's exactly what they're hoping for. They want to make it as hard for you to get out of as possible.  "

" Note to self: Buy renewal cards. Don't use debit card. "

" @The_Laughing_Man: Hmm thats odd because I just  now used the website to turn automatic renewal off. My 1 month sub ran out at 12am today so I went ahead and renewed. I went straight to the website to turn off automatic renewal so I wouldnt forget haha. "

Couldn't you just remove your card from the console? What would auto renewal renew from if there is no card on the account.

" @SpikeSpiegel: call or go to billing.microsoft.com you can just erase the card from the system there "

@CL60

" Couldn't you just remove your card from the console? What would auto renewal renew from if there is no card on the account. "

It seems different regions have different ways of handling this. 
 
U.S you have to call in. Seems MOST regions you have to call in. So said the Twitter xbox support dude. 

I had to call when I had this issue. I told the gentleman that I was going to continue using his service, just through pre-paid cards instead of auto renew. He flipped the switch to turn it off immediately and bid me good day. No bullshit whatsoever, except that his Indian accent was super hard to understand.

" Couldn't you just remove your card from the console? What would auto renewal renew from if there is no card on the account. "

I dunno. Any company that feels the need to program "auto-renewal" to be on by default has some serious issues with customer relations.

It's a pain in the ass that you have to phone them. I did it last november and it took about 20 mins. Thankfullly the guy i spoke was fairly pleasent.