First off: I don't currently have any issues with videos playing on any browsers (Chrome/FFox/Edge) on my couple of PCs at home (with adblockers installed) or phones here, except for ads which should be run past community manager dtoast if they're political, against site rules, or ridiculously bad. That last one I've included since I think it will affect other Fandom sites too.
My browsers are pretty vanilla installs, just adblock and/or plus, with a theme manager, and a download manager. No scripting helper extensions to be specific (I used to use one years ago), but other people will have various extensions installed and different options set in their browsers though. Also different levels of experience when reporting the problem. As such with all of these variable factors I don't envy a web developer trying to fix these issues. I do wish it was easy, I had one boss give me a funny look when he saw me using different browsers for testing software because he thought the web was universal, then in my next job the guy next to me said "oh we don't use Chrome <for that specific task>, it only works 100% in Edge. He was 100% right, it may have been a Windows system administration policy issue but I wasn't about to test it for them being on a short term contract.
Regarding transparency, I have raised some bugs myself and others mentioned issues they were having. There was a Town Hall meeting on 07/07/23 - I volunteered to ask about it for them rather than everybody taking up time with similar questions. Knowing I had limited time, I asked the most leading question I could think of which hopefully covered bug fixes. I've done enough, I'm not going to get involved in a summary of all the Q&A, you can hear the non-premium session here: https://www.giantbomb.com/shows/discord-town-hall-07-07-23/2970-22414/free-podcast
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