Does the Giant Bomb Zendesk support work or what?

Sorry if this is in the wrong forum or comes off as me whining, 'cause it's intended as an honest question. I filled in a request about my Premium subscription billing eleven days ago, and I haven't even had a confirmation that anyone has seen the request yet.

Am I screwing up somehow, or is this just how things are right now? I filled in a request about the same issue exactly one year prior, and back then I got a response immediately.

Yep it's still the place, for some reason that ticket never got sorted. But I'm looking at it right now.

Edit: Responded to.

@dtoast: Thanks so much, dtoast! Much appreciated!

So, do I lock or delete this thread now, since my question has been answered?