So I was at Best Buy picking up a second PS3 because my fat one is on it's way out and as I was buying it the cashier flat out lied to me. He said Sony only offers a 3 month warranty that only covers disc read errors so I should buy a geek squad plan but I knew that they offer a 1 year warranty from purchase date. I called him on it, he disagreed, I told him to just ring it up so I could get out of there. Has a salesperson ever told you such an obvious lie it got you a little mad?
Has a salesperson ever lied to you?
I can't recall any times that a salesperson has flat out lied to me, but I know there's been at least a couple occasions when they've obviously been misinformed.
Yes. Sales personnel lie regularly as it's easier to sell something if you lie about it (especially when you're in your early 20s and couldnt be bothered to know very much about the product but want to make that commission).
It doesn't bother me much, although I have gotten to the point where I flat out tell them to not bother selling to me and just get what I want and ring it up from the beginning.
I think a bigger problem is that he argued with you about it. If you get caught in a sales lie it's better to just drop it- otherwise you look more the fool. I can understand that they HAVE to try to sell you something, it's required in their job, but then trying to tell you you're wrong is not the best idea. You're not gonna get a sale that way.
When I was trading in my original xbox to get a 360 I accidently left the Halo 2 disc inside it, they said that the new xbox comes with both the halo games already on it so I might as well trade that in also (keep in mind this was around the launc of the 360) I don't think they were intentionally lying really, just that they'll were pretty clueless.
miss leading a buyer is something that should be avoided. being in sales myself i want the client to understand the benefits of the product before they buy it. i have often told potential customers the limitations of the product (i sell websites). there is nothing wrong with being honest. this might be something that retail electronic stores do not emphasize with their staff. the sale does not end when money has exchanged hands, it ends when the customer is satisfied with their purchase.
I had a guy at Gamestop tried to tell me that Scott Pilgrim was based on a TV show, then made into a comic, then a movie/game. I just nodded and walked away.
" miss leading a buyer is something that should be avoided. being in sales myself i want the client to understand the benefits of the product before they buy it. i have often told potential customers the limitations of the product (i sell websites). there is nothing wrong with being honest. this might be something that retail electronic stores do not emphasize with their staff. the sale does not end when money has exchanged hands, it ends when the customer is satisfied with their purchase. "That's the way it should be, but a lot of people only care about the money they make and selling something more expensive or something that no one wants to buy.. happens a lot.
I went in to buy a 360 slim at EB Games and the dude flat out told me that I shouldn'y buy one because it'll red ring, but since it it physically doesn't have rings on the console Microsoft wouldn't fix it. Then he told me to buy a PS3. I told him I already had two, one from launch and one slim and he said in all seriousness, "buy another one!" My friend then spazzed at him and was like "you're a fucking retard! Why in the hell would he need three PS3's in the same room." We then continued to exit and go and buy one at Futureshop at a discounted price.
I was in a drive through line at Sonic when a dude came up, knocked on my car door and was like, "Hey, bruh. You want dis watch? It usually sell for $99.99, but I'll cut you a special deal for $20. Deal, bruh? Don't this watch look smooth? You gon' get all the gurls wid it." BUT THE WATCH WASN'T TICKING!!!
" @belaraphon said:Ideally one would not want to do that because then the customer will be pissed off and return the product, or never buy from you again, and not give an the salesperson any referrals." miss leading a buyer is something that should be avoided. being in sales myself i want the client to understand the benefits of the product before they buy it. i have often told potential customers the limitations of the product (i sell websites). there is nothing wrong with being honest. this might be something that retail electronic stores do not emphasize with their staff. the sale does not end when money has exchanged hands, it ends when the customer is satisfied with their purchase. "That's the way it should be, but a lot of people only care about the money they make and selling something more expensive or something that no one wants to buy.. happens a lot. "
I remember when my dad was picking out a new TV they tried to convince him that different HDMI cables were better for different things. Yeah, that $80 Monster cable is going to look so much better...
I was a sales person once n I lied to eeeeeeeeeveryone.
@Lab392 said:
This is a great story." I was in a drive through line at Sonic when a dude came up, knocked on my car door and was like, "Hey, bruh. You want dis watch? It usually sell for $99.99, but I'll cut you a special deal for $20. Deal, bruh? Don't this watch look smooth? You gon' get all the gurls wid it." BUT THE WATCH WASN'T TICKING!!! "
" I was in a drive through line at Sonic when a dude came up, knocked on my car door and was like, "Hey, bruh. You want dis watch? It usually sell for $99.99, but I'll cut you a special deal for $20. Deal, bruh? Don't this watch look smooth? You gon' get all the gurls wid it." BUT THE WATCH WASN'T TICKING!!! "he wasn't lying though, the watch can look smooth and get all the gurls wid it if it doesn't work.
I once asked a guy at gamestop about my preorder bonus when I picked up the game and he told me it was in the case, but it wasn't :(
I had to play inFAMOUS without the gigawatt blades
I was a salesperson for a couple of days once. The boss's wife received a call and forgot to take a message, the next day I was blamed and fired for not taking the message I never heard. I didn't lie, but they all did. The first day I had to go with this boss to the shopping centre to pickup some stuff, he bought an icecream and walked around licking it. We then drove back to the shop with him still licking his icecream while using the other hand to steer. Fat ----.
EDIT: I lied to nobody, and was going to quit anyway, not that it doesn't hurt your feelings when you get fired for what someone else has done.
@LiquidPrince: When I was a kid, dad and I went and bought an Xbox from EB. They had some smug dick working their that flat-out ridiculed my dad, I can't remember why. We bought the Xbox anyway because I desperately wanted one. When we got back we contacted EB games management and told them about it, the guy was immediately fired, he was a smug dick to everyone. Afterwards we found out that other people we know had the same problems with the guy. That smug guy would have had his ass kicked if I wasn't there, and I'm not talking smack either, he really would be dislocated.
Speaking of customer service, I had a strange encounter the other day:
I walked into a fast food place and ordered a meal.The guy then asked me if I wanted to add anything else to my order like dessert. When I said no, he said something to the effect of "Is it because you don't have a girlfriend" or "will you order dessert when you get a girlfriend". I thought he was kidding, it seemed to me like a bizarre way of convincing me to add something to my order, but then he asked me again with the same serious tone. I paused, then I tried to sidestep his remark by saying I'm not in the mood for dessert. Then, he proceeded to talk about all the "sexy" girls outside the store. Meanwhile, this was in the middle of winter, with everyone covered in layers of clothing. He asked me other bizarre questions before I politely picked up my order, paid and walked away. Sufficed to say, I haven't gone back since, and I don't think I'll ever be going back.
" Speaking of customer service, I had a strange encounter the other day: I walked into a fast food place and ordered a meal.The guy then asked me if I wanted to add anything else to my order like dessert. When I said no, he said something to the effect of "Is it because you don't have a girlfriend" or "will you order dessert when you get a girlfriend". I thought he was kidding, it seemed to me like a bizarre way of convincing me to add something to my order, but then he asked me again with the same serious tone. I paused, then I tried to sidestep his remark by saying I'm not in the mood for dessert. Then, he proceeded to talk about all the "sexy" girls outside the store. Meanwhile, this was in the middle of winter, with everyone covered in layers of clothing. He asked me other bizarre questions before I politely picked up my order, paid and walked away. Sufficed to say, I haven't gone back since, and I don't think I'll ever be going back. "That is weird, maybe he was a part-time pimp?
" @emem said:Well, that won't be the case with a customer who completely relies on what the "seller" tells him/her. There are many older (more than younger) people who don't know anything about new tvs or computers and a lot of salesmen do in fact exploit that. It's not nice, but it happens every day." @belaraphon said:Ideally one would not want to do that because then the customer will be pissed off and return the product, or never buy from you again, and not give an the salesperson any referrals. "" miss leading a buyer is something that should be avoided. being in sales myself i want the client to understand the benefits of the product before they buy it. i have often told potential customers the limitations of the product (i sell websites). there is nothing wrong with being honest. this might be something that retail electronic stores do not emphasize with their staff. the sale does not end when money has exchanged hands, it ends when the customer is satisfied with their purchase. "That's the way it should be, but a lot of people only care about the money they make and selling something more expensive or something that no one wants to buy.. happens a lot. "
I'm a part time sales person working with sat nav, which is fairly easy to know everything about what you're selling. I've gotten things wrong before when I was starting, but it never came back to haunt me.
When someone is telling you something wrong about a product, they'll be misinformed. If it's a service, they'll lie to your face to sell it.
It'll be a ridiculous target some manager gave them to sell a thing everyone knows they don't need.
Never been lied to, they catch on fairly fast over by my place whether or not you're knowledgable about games and stuff.
I did however get to explain a lot of bullshit when working in the support for a fairly large ISP of my country. Fuck, the shit the salesmen told the customers at times.
Seeing as I don't go to salespeople for information, I can't say one has. Although I'm sure I've heard some exaggerate about how good a certain game is, which is their job anyways.
Can't blame them for doing their job. Just blame the people that fall for it.
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