It's amazing how a single image and rumors of "I've heard someone else had this happen too!" can stir people up...no wonder some unfortunately intelligent women got set light to in the past.

@DonPixel said:

@Makoto_Mizuhara_Sakamoto said:

And people WONDER why some of us are sticking with Call of Duty for Christmas...

Not really, whatever floats your boat man godspeed to you.

heh

I also got charged a second time for BF3 on the 30th of October. I have since sent a email and haven't received a reply. Thing is, it is almost impossible to contact some of the higher tier CSR to get this solved. Also EA have no PR that I know of that you could talk to on twitter or something to get this solved. zh1nto is the closest that fits that category but I doubt he could get this solved. I have a debit card attached to my origin so my account has already been debited. I'd rather some compensation from EA, than having to jump through hoops to get the money back from the bank.

@Azteck said:

A friend of mine paid for BF3 about a week ago, and had been playing quite a lot since he bought it. Then yesterday when he came home, he found that he had been banned for "fraudulent activities" and that his copy of BF3 was completely gone from his origin account. Support didn't tell him anything, and after spending almost two hours talking to them, he at least got a refund, but no one would tell him why the hell they would ban him. So yes, I am of the opinion that EA is pretty fucking bad, and their customer support is utter shit, and I've experienced it myself on several occasions.

He Probably Played in a Cracked Server like they were warned not to in many news articles floating around, if people Informed themselves more things wouldn't happen to them.

This is Standard stuff for all companies, like Microsoft Warning MW3 owners not to play before release date or they will be banned from Live, if your dumb enough to do it even after being warned then I don't see why anyone should take your crying seriously.

I have deal with EA Support many times as a Warhammer Subscriber and I have always gotten excellent support because you have to know how to talk to them and always keep your cool, yelling and screaming will not get you help.

Just to play the devil's advocate...I find it hard to believe that several customer service reps just hung up on a customer calmly explaining their problem, especially in the case of the language used in this article. I've dealt with some shitty customer service agents, but I find it more likely that he was more aggressive to these reps then he lets on. Still sucks he was charged twice though.

that's fucking ridiculous!

@pw2566ch:

Well that is entirely possible though EA's customer support has been less than helpful at getting Spore on this pc to work thanks to that crappy DRM or other things done in the install/uninstall that makes it unfunctional to load the game back on the same pc later. Though you'd think by now they could easily make it to where the earlier EA games would work with Origin. Thx for the information.

Yes I got a story for ya. I bought bad company 2 and enjoyed the hell out of the multiplayer for about 2 months. Then everything got weird, I got disconnected all the time from EA servers. It didn't matter what I was doing, I could play for about 5 minutes then *pop*...

I talked to EA support allot of times and they are slow retarded lazy idiots. They kept telling me to "delete the documents in my documents"............ Yeah, OR re-install the game, OR download it again. I gave up 6 months ago. BTW it's not working today.

Also when BF3 arrived the activation server was down (which I didn't know at the time). After 3 hours of, waiting for support, talking to support, waiting for another support after the first support disconnected, talking to the second support, waiting for an answer for about 30 min, finding the answer myself on Battlelog, asking the support about it, getting an answer to delete my documents (yes it's true, also re-install the game), getting mad at the support demanding an answer and I finally got it.

Seriously stop hiring Mexicans as chat support people.

Ouch. Well, that is what you'll get for buying and playing EA games. Don't they warn you about these things in school?

I've had no issues whatsoever with Origin. Everything works and the downloads are faster than Steam. That being said. I still don't use it unless the game i want to play requires it, or on the rare occasion that they have a good sale (Bad Company 2 for $1 comes to mind).

contact support, not giantbomb.

Necroed thread, no need for this to be resurrected after 2 + years. Locked.