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BooDoug187

*sigh* years almost over...

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Gaming Memories: "Breaking Up" with the Xbox Live person on phone

During my time in the Air Force I picked up the original Xbox. Mainly got it for Ninja Gaiden (never been a big Halo fan) I also had some other games like Run Like Hell and Whacked. Sad thing was, I didn't get much fun out of it, but since I had a year of Xbox live for free I couldn't really complain. After awhile I got more games for the PS2 and the Xbox gathered dust.  
 
Soon I started getting emails from Xbox Live. At first I ignored them like all the other times, thinking it was the typical "Hey this game is coming out and you can play it on Live!!!" type crap. One day I opened one and it said "We are having problems trying to charge the card you have set for Xbox Live."  
 
I realized that a year had gone by, and the reason they were having issues was because the Debit card I had for it was lost and replaced, I just never changed the number on the Live site. I shrugged and let it go, thinking that after so long they will just stop trying to charge that card... 
 
Two months later I was still getting the emails. I went to the Xbox site to try to finally cancel the service, but noooo, I had to call their 1-800 number.  
 
So, after being put on hold I finally got in touch with a human. His phone sounded like shit, like his head set was screwed up. After telling him my name and Live account number he was about to hit the renew button until I had to give him the bad news... 
 
"Im not renewing, I want to cancel. " 
 
"A...are you sure?" the guy asked, a hurt tone to his voice.  
 
"Yeah, just don't really play my Xbox much, might trade it in" 
 
"Umm... hold on sir" He said, putting me on hold, I sighed, waiting for the guy to come back on so I could end this whole thing. Soon he came back on. 
 
"Sir, We have a deal going on, if you renew for another year we will send you two free games!" 
 
"What games?" 
 
"Crimson Skies and Battle Frenzy" Two games that were in the local Gamestop bargin bin for under 5 bucks each, "You would just have to pay for shipping... that would be $12.00" 
 
"No thanks, just cancel it" 
 
"Are you sure?" He asked again, at this point I was getting fed up by this. 
 
"Yes for the tenth time!" 
 
"But the two games..." 
 
"I can get them both for under two bucks! Just cancel my account!" 
 
"O..ok hold on." I could hear him typing up some thing on his end. 
 
"Ok sir... your info has been canceled... Is there anything else I can help you with?" He had the sound of hope to his voice, as if I would feel some kind of pity and say "Im sorry... renew me and send me those games!" 
 
"Nope, I'm good, thanks!" I hung up the phone and shook my head. Something that should have been a 5 min thing became a 30 min ordeal. 

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