Well, I guess it goes without saying, but crowdsourcing rules and EA Tech Support is a useless mess.
I posted my problem to the Syndicate Facebook page. A stranger messaged me with a few tips, including installing the new (uncertified) drivers for my card. Worked like a charm.
I had similarly helpful responses from many of you. They were all good advice (but just happened not to be the issue in this instance).
I'd like to share the chat I had with EA Tech support today, which should be good for a laugh.
Manish: Thanks for contacting EA Help! My name is Manish how may I help you?
you: Hi Manish
you: if you are able to pull up my history of support, I am unable to get Syndicate working on my device
you: Things I have been asked to do by other EA Advisors:
1) Confirm that I'm up to specs
2) disable all services and/or do a clean boot
Manish: [REDACTED MISPELLING OF MY NAME], I sincerely regret any inconvenience caused due to this issue.
you: I was told to check back if I wasn't able to resolve
you: in addition, I have a youtube video of the problem if you are able to access youtube at your workstation, i can show you what is goin gon.
Manish: May I know the exact problem that you are facing with?
you: yes, basically i get black flickering over most of the screen. weirdly, the HUD is fine. cutscenes are fine.
you: are you able to access youtubre?
Manish: No.
Manish: Thank you for contacting EA. Is there anything else I can help you with today?
you: what?
you: you haven't offered me any advice yet
Manish: May I know the exact problem that you are facing with?
you: I just said "yes, basically i get black flickering over most of the screen. weirdly, the HUD is fine. cutscenes are fine."
Manish: Are you facing that issue in the game?
you: please direct me to another support agent.
info: Your chat transcript will be sent to [MY E-MAIL ADDRESS] at the end of your chat session.
Manish:
Manish: The best way to get this information straight to our developers is through the forums.
Manish: The Developers review the forums regularly as it is the best way to gather suggestions for the games and improvise them.
Manish: Thank you for bringing this to our notice.
you: Thank you.
you: Take care.
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