"Not Our Problem" - Microsoft Customer Service Representative
By Jolly_Lolly 56 Comments
**Disclaimer: Rant Incoming**
I actually don't even know what to say at this point. This has been one of the most frustrating 4 weeks that I can recall. Here we go:
Zune Epidemic
I can honestly say I love my 80 GB Zune. I take it everywhere I go, constantly listening to my favorite music as well as the good 'ol Giant Bombcast. But good things never last, or something along those lines. Yes, I dropped my Zune. And yes, the screen went black, accompanied by a heavy dent on one of the edges.I called them up, told the problem, and they sent me a coffin for it....5 times. This is really mindblowing. I'd at least think they would have the courtesey to turn the damn thing on before sending me a Zune, no, 4 Zunes, with some kind of Hardware or Software problem. Two of them had so many dead pixles that the Zune logo at start up was barely recognizible. The third one was dead before I even opened the box, and the fourth one has defect left and bottom buttons on the Zune pad, but of course MS doesn't see that as a "defect" at all. Now I have to soley relly on the touch pad. Oh joy.
Xbox MADNESS
Miscrosoft. Doesn't. Fucking. Cover. The. E 74. Console. Error.It seems that the warranty, you know, that thing that makes it ok if your item implodes on you? Yeah, it seems it only applies to one of this bastards problems: RRoD.
So it kind of felt like a bitch slap in the face when the customer service representetive, mind you the same one I spoke to earlier in the month about my Zunes, told me "It's not our problem. Go to the website and pay the fee for repair." Oh and the fee is $100.00 + tax, which could be up to $30 more. Did I mention this is my third Xbox?
So right now, I have a defected Zune, a console that I don't have the money to repair for (bought Street Fighter IV 2 days ago....which is just the icing on this shitcake) and I don't know what to do next.
My gaming days are over...for now.