I Work for Valve Now

By Lunarbunny January 6, 2009 46 Comments

Ok, ok. So it's not quite as awesome as it sounds. I won't be making Half-Life 2 Episode 3 (I probaly won't even know anything about it until they want random playtesters). But even then, I just got the call today that I am hired for a position in Steam support! I originally met with Steve McClure, the CFO of Valve, due to a strange coincidence - my mom is in a book club, and it just so happens that Steve's wife is also part of it. I talked about what it takes to get into Valve (they don't hire anybody to the actual development team without prior experience) but that support is open to knowledgable people and that another head would be useful due to the holiday rush. He also gave me other fun facts...like how the Tank in the Left 4 Dead cutscene was animated by a number of people who had animated the recent King Kong movie. And that there's a special bonus feature supposedly coming in the L4D SDK that I can't tell you anything more about.

I interviewed for the position last Tuesday, but the main support boss, Doug Valente, was out, so I had to come back yesterday and interview again. I've been a pile of anxiety for the past week and a half, waiting for confirmation. Finally got the call at about 4PM today. I'm hired, and they want me to start Monday! Woo, enough time to reset my sleep schedule.

 Perhaps if you have an issue with Steam and have to send in a support ticket, I might be the one answering it. Oh, and I might finally be able to tell you how PayPal payments work, Karmum.

Of course by announcing this, I've also painted a target on myself. Please, if you have a legitimate Steam support issue, don't try to ask me straight up - send in a ticket. Unless you're a buddy, it'll be ignored and thrown away.

I also have a very applicable video link for this (contains profanity)... Welcome to the Internet Helpdesk

46 Comments