People need to stop using the word customer. Full stop. Volunteering in your workplace to do an AMA doesn't magically transform your job title into that of 'customer service'. I buy plenty of things, i don't expect the person who built my car or designed the iphone X or came up with a new flavour of oreo or (on and on for every item that exists adding up to billions of people) to be subservient to my every query or confusion if i meet them on the street or reach out to them on instagram out of nowhere, no matter how many reddit AMAs they do.
@rvancetal: That's a great thread. I just came across this same guy as I was getting destroyed in XCOM 2 on legend thanks to it being free on psn and came across his legend ironman lets plays. He seems alright.
@catladon: I was thinking more about the game dev community. I'm pretty sure everyone who works in making games is in the loop on this story. And that's the same community that's 100% of Arenanet's future employee space.
@catladon:While he could not have known prior, the negative PR storm alone makes this, by definition, a mistake for the company. Companies care about their image.
@therealseaman: We are all criticising Arenanet for firing two people. Two. Fries was fired for defending Price from the hate mob and standing up for her as a professional colleague. You can't defend him without implicitly supporting Price - because that's what he was doing.
That statement makes it clear they were both axed with a single stroke. Instead of defending Arenanet for successfully hitting one person you dislike with that stroke, why can't we all agree that the president Mark O'brien messed up in the biggest way by simply acting hastily and fully deserves this PR nightmare he wrought upon himself.
Like clockwork, the lack of empathy Brad lamented in this podcast appears in the comments on the podcast. Its extremely telling how many people here just flat out ignore Fries' firing in attempting to explain the absurdity of Arenanet's actions. I think Price's firing is unconscionable as well, but don't have the energy to explain the dozen reasons why. I'll just echo the above that Waypoint Radio's latest can break this down in simple steps better than me.
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