So I have been checking out a lot of the feedback (backlash?) about the Diablo: Immortal. It's pretty clear that many people are pissed off about this (I am kind of interested in DI). Are people over reacting to the announcement? is the rage unjustified? does Blizzard owe them?
This is the line of thinking that those who are mad at Blizzard-Activision seem to be following.
People are complaining about Diablo Immortal, because they paid for Blizzcon and didn't get the announcement they wanted. It's like ordering "soup of the day" delivered, without finding out what the soup is. Then getting mad because they wanted pumpkin soup, but the soup of the day was pea and ham. They might not like it but it's still soup, and they got what they paid for.
They might have paid for previous Diablo titles, but that doesn't give them control over any future products the company puts out. Especially when talking about a company that supports it's players for many years after many other would. Diablo II kept getting patches until 2016, people didn't like the auction house in Diablo III, they took it out. Nobody has paid for any unannounced Diablo related properties. As far as future Diablo releases go Blizzard doesn't owe anyone anything.
Blizzard has specifically said there are multiple Diablo projects in the works, they're not gonna miss out on more core Diablo.
People are allowed to be angry about anything they want, heck one could be mad that the sky is blue, that doesn't mean their anger isn't misdirected. Those who paid for Blizzcon should be mad at themselves for buying something sight unseen, for their own speculation. They got what they paid for, it just turns out it wasn't what they wanted. As Kellen Beck over at Mashable put it:
Grow up... You are entitled to nothing. Game companies owe you nothing. You don't just get to have whatever you want and then throw a tantrum when your own personal dreams don't come true. Blizzard hasn't abandoned the core Diablo franchise just because it created a mobile game.
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