SketchAEtch

Not only did they say they would put in extra security last time this happened, but I also sent in screenshots and paperwork verifying my identity to Sony / cards used. I had changed the usernames per their suggestion and they reverted all the changes without actually talking to me about it. (I think, at least. I have not heard a single word from Sony.)

I'm guessing I was in the clear until they changed it back to the username he was aware of where it got taken in the first place. Shitty thing is it's some fuckin' punk kid that skips school to call PlayStation Support. (At least creeping on Twitter would lead you to believe.)

Basically, if you've got an account that was part of that big leak a while back, I would change your username and maybe you prevent this from happening to you?

This has me just wanting to give up gaming, tbt.

I had the account back for about two weeks, finally got it back. Thought I was in the clear - and just lost it again to the *same* customer service social engineering.

I'm looking for any help, anyone I can talk to.

He just put all my personal information out on Twitter as well as issued a suspension on my account. I'll be calling authorities tomorrow, for what good that'll do.

Account was suspended for hate speech, which I haven't even been able to access for over a week and a half.

@burd_dev: The plan was to remove SMS 2FA. The thing is I can provide all the data that the thief can, that's why I'm going crazy. I just can't get anyone to talk to me objectively about it. There has to be a nuclear option of faxing in a blood sample if need be.

We put faith in these companies when they tell us to buy digital, but you can have a random dude just take your entire collection? It's not like someone jacked a car radio - there has to be an electronic trail that any reasoning person could see.

Thank you all for your input, I know I haven't solved this yet, but comradery helps.

I feel like I'm just screaming into the void.

@burd_dev: I had both types of 2fa on that account, I'm truly sure he just socially engineered his way though support pretending to be me.

I've gone nuclear with internet security now, this whole thing has made me put on a tinfoil hat.

@lego_my_eggo: I've tried a few pings, but haven't had any luck. I know I can't be the only one that had this happen. The only way we can get procedure change is to ring the bell. It just feels like it's a mute instrument right now.

This is my life now:

The saga goes nowhere. (If this is considered spamming I apologize.)

Another attempt yesterday, provided all information requested. Was courteous, asked to speak to a manager or someone who could explain the situation. My account is still locked for security reasons. The guy is trying to sell the account to my friends, that kinda shit. Gotten absolutely nowhere.

I could really use some success stories from folks at this point. My faith is totally gone. I'm not an anxious person usually, but this has totally invaded my thoughts. Or if anyone has worked for their call center?

Normally I would use this opportunity to remind everyone to activate 2FA, but it doesn't seem to do much for me. Has anyone had to call in after having lost their 2FA authenticator or changed phone numbers? I can't find any information on the process. I'd like to know how he was able to bypass it. I know when I lost my Battle.net authenticator years and years ago I had to provide a copy of a driver's license to get it removed... anything like that?

Another couple of attempts to absolutely no avail. He's spamming my phone number with the authentication codes, so I doubt that he's able to get in after the first day?

I'm also starting to get Japanese e-mails on the original account information.

I'm sorry if the updates are annoying, I'm just desperate since no other social media or support is working. They tell you to call immediately, but then say they can't do anything? I'm sure all PSN credit is gone, various games I've recently purchased digitally are burned. Just, defeated.

Sleepless nights, cancelled cards, nobody will give me the time of day. Sent a message to Sony PR, but I really have lost my faith in everything at this point.

Another four attempts today at various times, three times they hung up after placing me on hold. Another they said, again, security reasons. My gut says they used some SMS spoofing or man-in-the-middle type stuff to get by the text-based 2FA that was on the account (in addition to the app-based authentication.)

I honestly have nothing in the tank here, I trying to ping Jason Schreier and Patrick on Twitter to see if they had done any stories about any account selling dark web stuff or could point me to someone, but I understand not being seen in the daily flood of pings they must get.

Consumer Protections said I should try to find a class action suit? So that's really probably not a possibility. I wouldn't even know where to start there, and have no idea how widespread the issue is.

@sweep: I believe they either socially engineered to change the e-mail first, because Sony doesn't ask for anything to do that. Or maybe spoofed SMS? The e-mail was changed once already at the beginning of the month, but I was able to get it changed back and thought I had it fixed. I got a *text* 2FA ping on my phone, despite also having authentication applications, but figured he didn't have the code so I could just get it resolved when I got home from work.

The guy then tries to "help" me on Twitter because his friend got into the account and wants to give it back. I didn't fall for any of that. I still tried to be cordial even though I know he's a scumbag.

Next I get messages from my friends saying that he's changed the name and is playing fucking Fortnite. My intention was to get it back and ask about putting more security on the account, but they won't even allow me to try to get it back. It's absurd.

I'm not sure if it's a SIM spoof? Social Engineering? I just want to be able to talk to someone (anyone) that has a connection. Has there been another data breach? There's got to be a loophole they're bypassing.

This morning: spoke to local Consumer Protection just a few minutes ago, lengthy conversation. Will file paperwork there, but we'll see if that goes anywhere.