Everyone Should Change Their Uplay Password

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Avatar image for patrickklepek
Posted by patrickklepek (6436 posts) -

No Caption Provided

Is it time to finally invest in 1Password? Maybe so. Ubisoft has revealed new details about a recent website exploit that exposed its account database, including “user names, email addresses and encrypted passwords.”

“We recently found that one of our Web sites was exploited to gain unauthorized access to some of our online systems,” said the company in a statement on its forums. “We instantly took steps to close off this access, to begin a thorough investigation with relevant authorities, internal and external security experts, and to start restoring the integrity of any compromised systems.”

Encrypted passwords means the passwords themselves were not exposed in their pure form, but if a particular password isn’t very strong, it wouldn’t take much trouble for it to be deciphered.

Ubisoft said payment information was not exposed, so your debit and credit card should be safe.

If your Uplay password is one shared among other web services, it’s time to change all of those, too.

Avatar image for rjayb89
#1 Posted by rjayb89 (7811 posts) -

Jesus, their site loads so slowly for me.

Avatar image for chikin_n_rofls
#2 Posted by chikin_n_rofls (157 posts) -


Avatar image for iamjohn
#3 Edited by iAmJohn (6232 posts) -

These publisher-exclusive services sure are great and necessary, you guys.

Avatar image for jimmyfenix
#4 Posted by jimmyfenix (3941 posts) -

i cant change my password it says cookies aren't enabled on my browser but i checked chrome and cookies are enabled :/

Avatar image for spitznock
#5 Posted by Spitznock (1169 posts) -


Avatar image for benderunit22
#6 Edited by benderunit22 (1775 posts) -

Thanks, François Hollande.

Avatar image for coaxmetal
#7 Posted by coaxmetal (1817 posts) -

I like lastpass better than 1password

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#8 Posted by Aviar (504 posts) -

Yup, just got the email on this. I was thinking about starting to use Lastpass and this may finally push me to use it.

Avatar image for ronald
#9 Posted by Ronald (1491 posts) -

Well, fortunately I have only used Uplay for getting in game items. Still a pain to have to change my password. Fucking hackers.

Avatar image for metal_mills
#10 Posted by Metal_Mills (3438 posts) -

Fuck, I don't remember my pw. It could be used on any other site for all I know.

Avatar image for superkenon
#11 Edited by Superkenon (1658 posts) -

@rjayb89 said:

Jesus, their site loads so slowly for me.

It's not accustomed to the load of 5+ people.

Avatar image for linkster7
#12 Posted by linkster7 (1247 posts) -

I'm just gonna hope I don't use what ever password I use there anywhere else, and then pretend I never saw this. That'll work right?

Avatar image for shevar
#13 Edited by Shevar (161 posts) -

I find it always funny that when stuff like this happens, your payment information and credit card number always seem to be "unexposed".

Those must receive some added level of security than I guess. If that's the case, why can't they use that security to keep my password from being stolen/copied in the first place.

Avatar image for librorumprohibitorum
#14 Edited by LibrorumProhibitorum (439 posts) -


Avatar image for karlpilkington
#15 Posted by KarlPilkington (2810 posts) -
Avatar image for tennmuerti
#16 Edited by Tennmuerti (9082 posts) -

I've lost count of all the places that have exposed my information :/

Avatar image for fishmicmuffin
#17 Posted by fishmicmuffin (1057 posts) -

Well I couldn't find a way to change passwords from within the Uplay client, so dealing with their super slow website was unfortunate.

Avatar image for coverlesstech
#18 Posted by CoverlessTech (769 posts) -

Site down? Can I just shutdown my Ubi account and purge all information?

Avatar image for damswedon
#19 Posted by damswedon (3241 posts) -

Hey guys who may have my password, can you tell me what my password was?

Avatar image for fargofallout
#20 Posted by fargofallout (369 posts) -

@iamjohn: They've certainly convinced me of their usefulness.

Avatar image for theht
#21 Posted by TheHT (14307 posts) -

God, I don't even remember what permutations of what passwords are shared between all the particular services I don't give a shit about.

Avatar image for clonedzero
#22 Posted by Clonedzero (4206 posts) -

I dont even remember my Uplay info. Whats it even for? I think an AC game made me sign up for it or something i dont remember.

Avatar image for cloudyimpulse
#23 Edited by cloudyimpulse (265 posts) -

Yeah I just got the email as well and was going to post on this forum page if no one had. Fantastic! Figured it was legit when it came in since the email address forwarder I used was ONLY used for Ubisoft to play Anno 2070.

Avatar image for andygazi
#24 Posted by andygazi (105 posts) -


ubi.com is currently under maintenance.

Avatar image for cloudyimpulse
#25 Edited by cloudyimpulse (265 posts) -

@clonedzero: I got a direct link that ask me to change my password (without requiring my old one). So I guess you would just need to know the email address you signed up with.

Avatar image for zaapp1
#26 Posted by Zaapp1 (711 posts) -

You should swap your password...by the way our password changing site is down.

Avatar image for optix12
#27 Posted by Optix12 (682 posts) -

@jimmyfenix: Yea I had that problem when a few months ago. It was the worst as I couldnt figure it out, I think clear your cache and stuff and it may reset?

At least in this its saying encrypted passwords rather than just flat out email address directly linked with password in plain sight.

Avatar image for thehbk
#28 Edited by TheHBK (5670 posts) -

I don't even remember signing up. Think it was just when I popped in Assassin's Creed 2 into my xbox and it linked my XBL account?

Avatar image for sin4profit
#29 Edited by Sin4profit (3411 posts) -

Site's down, can't change password.

Uplay, even when not playing games you find a way to be a complete piece of shit.

(update) got the e-mail and was able to reset the password that way, check your spam folders.

Avatar image for meatsim
#30 Edited by MeatSim (11140 posts) -

I don't remember ever putting credit card info into Uplay.

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#31 Edited by tourgen (4568 posts) -

God I hate these publisher login/online drm "services". They're always halfassed.

Avatar image for parsnip
#32 Posted by Parsnip (1234 posts) -

Console U-play probably doesn't count? I mean, that's just linked to your gamertag anyway, there's no password involved there, as far as I recall.


Avatar image for undeadpool
#33 Posted by Undeadpool (5898 posts) -

Show of hands, how many people's first thought what "Wait, what IS my uPlay password??"

Avatar image for shivoa
#34 Edited by Shivoa (1528 posts) -

Ubi site FAQ about the breach is dated last Friday. Nice of them to publish the 'oh God, change your password' note then but not tell those hacked or the press until today.

Avatar image for icicle7x3
#35 Edited by Icicle7x3 (1262 posts) -

Show of hands, how many people's first thought what "Wait, what IS my uPlay password??"

*raises hand*

Avatar image for thebigzed
#36 Posted by THEBIGZED (232 posts) -

Oh great. If you're going to require people to use your shitty service at least make it safe.

Avatar image for confusedowl
#37 Posted by ConfusedOwl (1161 posts) -

This is the future people. Where all your games can be easily be stolen.

Avatar image for buckybit
#38 Edited by buckybit (1517 posts) -

I was complaining about the Uplay/Ubisoft infrastructure regularly over the last 12 months.

I did not get any response from the upper level management (as a consumer, without connections, there is simply no chance. They treat everyone like an idiot via their (non-)support support). And Twitter is not a proper communication pipeline for security related complaints.

I only managed to get some comments from equally troubled game devs in the Gamasutra comments, a couple months back, when Gama ran a story about Ubisoft.

Avatar image for jamesjeux007
#39 Posted by JamesJeux007 (586 posts) -

And that's why, of the 4 different passwords I use when creating accounts, uPlay had the "even-if-you-happen-to-know-this-password-it's-nothing-important-anyway" one.

Avatar image for winternet
#40 Posted by Winternet (8397 posts) -

The thing is, I probably have an uplay account that I don't even know/remember.

Avatar image for mrmazz
#41 Edited by MrMazz (1180 posts) -

Or you know just never have a Uplay account because it's terrible.

Avatar image for ben_h
#42 Edited by Ben_H (3928 posts) -

Changed it. Luckily I didn't use that password for anything else so I don't have to worry. I already had to change a ton of passwords once because of Battlenet, I don't want to do that again.

Avatar image for bribo
#43 Posted by Bribo (716 posts) -

@parsnip: I got an email. Console uPlay totally counts.

Avatar image for moonshadow101
#44 Edited by Moonshadow101 (750 posts) -

Changed it to a completely random mash of numbers and letters. By the time I have to actually use Uplay, I will have forgotten anything else anyway.

Avatar image for geraltitude
#45 Posted by GERALTITUDE (5719 posts) -

uugggh.. So tired.. of this.. garbage.

What is with this backwards thinking bullshit? Clearly passwords are useless paper shields. Is there no other way to confirm someone's identity today? It's like every other month a website is hacked and it's change the password time. Just get rid of passwords, duh.

Avatar image for negativecero
#46 Posted by NegativeCero (3140 posts) -

I don't remember if I have an account either, but I may have inexplicably signed up for one while playing one of the Assassin's Creed games. Not that that matters right now because their site is "down of maintenance."

Avatar image for spraynardtatum
#47 Posted by spraynardtatum (4368 posts) -


Avatar image for ndn_shadow
#48 Posted by NDN_Shadow (152 posts) -

uugggh.. So tired.. of this.. garbage.

Why can't companies get some good security. All this makes me do is lose respect for them and make me want to avoid ever having to use their shitty service again.

Avatar image for luck702
#49 Edited by Luck702 (903 posts) -

Thank Jesus I was smart enough to not buy a single Ubisoft game in 4 years. Uplay has become more than just unnecessary, it's become a liability.

Avatar image for subyman
#50 Edited by subyman (726 posts) -

I got this email earlier today and thought it may be a phishing thing. I guess I need to change my PW now :(

I don't even remember what password I used on there. Guess I get to change everything.

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