If You're So Inclined, Steam Now Offering From Dust Refunds

What a mess this was but the quality of the PC version seems like the bigger problem.

@avidwriter said:

Refunds... on steam? That unpossible!

Ralphie,get off the stage sweetheart

yeah, good move.  better to do it voluntarily than wait and have the courts force them to.

@avidwriter: Lol. "Ralph, you're not even speaking your own language!"

@JoeyRavn said:

@SeriouslyNow: Wow. I can't believe you're still mad from that Battlefield thread. You must really like that game if you were waiting to troll me in a completely unrelated topic, even if I didn't say anything about BF3.

Keep trying, though.

I played the game. The mouse controls feel fine, if a little restricted. It's not Black and White and you're silly comparing it to that game just because it's also god game in 3D. In this game the cursor control works differently from Black and White (I wonder, have you actually played those games or are you just implying that you have?) because it only moves along the surface of the world and you don't need to make any gestures to make shit happen. In other words, chill out.

I don't know, I feel like people are making a bigger deal of this than they should. Ubisoft was misleading and is fixing their mistake. I think it just boils down to PC gamers being kind of assholes. 

Refunds... on steam? That unpossible!

@Vodun said:

@Rox360 said:

@Vodun said:

@smiddy said:

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

I really don't see the problem people have with the controls...it's not a cursor, so it shouldn't move like one.

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

Maybe I just don't understand the controls quite yet then, I've only fired it up once so far, but I was fighting the mouse controls from the second i fired it up until the second i shut it off. I'd like to shut off the mouse camera movement altogether actually. I was moving the camera around with WASD (like any good PC gamer would) but if the mouse is anywhere other than the center of the screen, it drifts in that direction, I found it completely annoying.

I do have a 360 controller for Windows and I could use that, but wtf, I could've just got it for 360 if I'd known that. I got it on PC because I have a spiffy new video card and I want to flex it, but later found out it's locked at 30fps (for no good reason apparently) and the controls are actually worse. I'm not gonna cash it back in just yet tho, I'm still trying to like this game and I want to give it another chance because I think it looks cool and I'd like to finish it. We'll see what the patch does I guess

I wonder how much this DRM fiasco hurt sales compared to simple piracy (which still happened)?

I already beat it. It wouldn't feel right asking for a refund for a game I've finished.

Refund? I haven't even started my first game of From Dust PC yet. It's on THE PILE

@Buzzkill said:

Old News. Horrible misleading title. Steam forced UBI to give the refunds, and Valve are looking out for gamers once again.

8-18-2011 Steam is offering refunds for every "From Dust" sold.

Today is 8-24-2011 Patrick. This is why I do not come to Giantbomb for gaming news, only the quicklooks but even those are getting biased.

At that point the news was false. Trust me, I tried to get a refund at the time and was rejected.

Old News. Horrible misleading title. Steam forced UBI to give the refunds, and Valve are looking out for gamers once again.

8-18-2011 Steam is offering refunds for every "From Dust" sold.

Today is 8-24-2011 Patrick. This is why I do not come to Giantbomb for gaming news, only the quicklooks but even those are getting biased.

Game controls better than with a gamepad and has way better camera zoom and angle control. It feels strange for the first 10-15 minutes if you haven't tried the game before, but it works just fine. I'm a little disappointed that there were no graphics options, but it didn't hinder my enjoyment of the gameplay. Steam didn't record my time but I know I've clocked in over 8 hours and I'm still messing around with the challenge mode.

Anyways, I have no intention of getting a refund. The uPlay stuff was not a big deal to me and the DRM is getting patched out anyways.

I don't know, I feel like people are making a bigger deal of this than they should. Ubisoft was misleading and is fixing their mistake. I think it just boils down to PC gamers being kind of assholes. 

The game doesn't even work for some people on 360 me included.
 
Worst purchase this year next to Brink. Really soured me on it.

Wait, what do I actually have to do to get a refund? The article makes reference to replying to a ticket but there is no link. 
Edit: nvm You have to create a ticket with Steam Support

@SeriouslyNow: Wow. I can't believe you're still mad from that Battlefield thread. You must really like that game if you were waiting to troll me in a completely unrelated topic, even if I didn't say anything about BF3.

Keep trying, though.

I'm getting a refund because of the controls, since after one session I had no desire to play the game again. I didn't even notice the DRM.

That'll teach me to buy before trying.

UBI soft may be shit but at least they are somewhat making up for it. The game however is very good so they can keep my money and i hope those guys can spend them on making more good games.

Meh, the game wasn't that great to begin with. If I had bought it via Steam I'd probably take the refund just because of how dissatisfied I was with the game itself, not only the DRM.

Meh, the game wasn't that great to begin with. If I had bought it via Steam I'd probably take the refund just because of how dissatisfied I was with the game itself, not only the DRM.

@Brackynews touches on something that I think is important about digital vs. physical distribution, though: digital distribution (via something like Steam) makes it easier to give refunds, because the publisher can just yank the content from you and give you your money back. They have the ability to track how much of the game you played, for how long, etc., so they could potentially introduce refund policies that are based on total time played (diminishing refunds).

UBI soft may be shit but at least they are somewhat making up for it. The game however is very good so they can keep my money and i hope those guys can spend them on making more good games.

@MurderByDeath said:

It's nice that Ubi has told Steam to offer folks refunds for From Dust, but it sure isn't fair. Where's the refund for my 360 version, eh?

Why would the 360 version users need a refund?

@Vodun said:

@Rox360 said:

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

You are arguing the semantics of the game's lore over a technical aspect. The "thing" in From Dust is exactly the same as the hand in Black and White. You can call it hand, breath or Bob, your avatar or whatever, but it's a cursor. It may not be a white arrow, but you use it to interact with the world. With a mouse, it should feel like using a mouse, not a gamepad.

@JoeyRavn said:

@MurderByDeath said:

It's nice that Ubi has told Steam to offer folks refunds for From Dust, but it sure isn't fair. Where's the refund for my 360 version, eh?

Why would the 360 version users need a refund?

@Vodun said:

@Rox360 said:

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

You are arguing the semantics of the game's lore over a technical aspect. The "thing" in From Dust is exactly the same as the hand in Black and White. You can call it hand, breath or Bob, your avatar or whatever, but it's a cursor. It may not be a white arrow, but you use it to interact with the world. With a mouse, it should feel like using a mouse, not a gamepad.

Eric Chahi thinks you should 'chill down'.

@MurderByDeath said:

It's nice that Ubi has told Steam to offer folks refunds for From Dust, but it sure isn't fair. Where's the refund for my 360 version, eh?

Why would the 360 version users need a refund?

@Vodun said:

@Rox360 said:

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

You are arguing the semantics of the game's lore over a technical aspect. The "thing" in From Dust is exactly the same as the hand in Black and White. You can call it hand, breath or Bob, your avatar or whatever, but it's a cursor. It may not be a white arrow, but you use it to interact with the world. With a mouse, it should feel like using a mouse, not a gamepad.

It's nice that Ubi has told Steam to offer folks refunds for From Dust, but it sure isn't fair. Where's the refund for my 360 version, eh?

@Rox360 said:

@Vodun said:

@smiddy said:

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

I really don't see the problem people have with the controls...it's not a cursor, so it shouldn't move like one.

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

Hah, good.  
 
Now how the hell do I get my money back? 
I submitted a ticket like Thursday, Steam is fucking slow in getting back to me every time.

@smiddy said:

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

I really don't see the problem people have with the controls...it's not a cursor, so it shouldn't move like one.

What about all the other issues? I hate DRM, but I don't mind it as much as long as the rest is fine; problem is, it's definitely not. I'd rather if they fixed the locked-on 30 fps and the terrible mouse/camera controls!

about time i played this game done 3 levels of it shut down went to work and found no matter how meny times i retried i could not get back into the game ...

but before asking for a refund i will wait to see if this patch fixes my problems ...

I believe they also said they are removing the DRM?

@Rhaknar said:

so since its locked at 30fps does that mean it looks like...the 360 version? is that so horrible? Guess ill play it with a controler when i eventually get it on a sale I guess if the mouse doesnt feel right. I just find it funny that people say this is HORRIBLE on pc, when as far asx i can tell, its just the same as its on 360, where most people say its quite good...hmmm....

Going for the lowest common denominator is a terrible idea. It's barely an insult to the customer. If you have a PC capable of running this game with all the bells and whistles, why would you have to settle for a lower quality option? If you wanted to play with a gamepad at 30FPS and get the same experience as in a console, you would get the console version.

I'm not one to complain about the "consolization" of gaming, but supporting shoddy ports like this one (and blaming the player for complaining) is killing the industry.

so since its locked at 30fps does that mean it looks like...the 360 version? is that so horrible? Guess ill play it with a controler when i eventually get it on a sale I guess if the mouse doesnt feel right. I just find it funny that people say this is HORRIBLE on pc, when as far asx i can tell, its just the same as its on 360, where most people say its quite good...hmmm....

@smiddy said:

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

I really don't see the problem people have with the controls...it's not a cursor, so it shouldn't move like one.

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

Great strategy: 
1. Include draconian DRM 
2. See if anyone complains 
3. Remove the DRM

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

The DRM was never an issue for me. The inexcusably terrible controls and lack of meaningful graphics options were but. Too bad I've already played it for 15 minutes. As much as I want one, I probably can't get a refund now.

Dudes who do get a refund should sink that money into Bastion. The difference in quality and consideration for the customer is mind-blowing.

Firstly I straight up HATE Ubisoft's DRM purely because it's another crappy layer of login shit that I don't want to experience when using Steam, but separate to that I really don't mind From Dust at all. The controls are fine and I haven't noticed any framerate slowness.

They're removing the part that was only a burden to those who bought it legitimately(the pirated version was available from day 1). I guess that's commendable.

I still won't buy it until they fix the fucking atrocious port.

I'm so happy I bought Bastion instead of this. What a mess..

This whole ordeal seems overwrought on both sides of the argument. I'm not sure if a full refund is really necessary, the patch seems justice enough. A lot of these comments have want to demonize Ubisoft, which is sort of ridiculous.

It sucks that this game on PC will always be weighed down by this shitty DRM situation and awful port job because it looked pretty interesting.

When are they gonna learn DRM does absolutely nothing?
 
Pirates are still gonna pirate it. What are they thinking when they push these decisions to waste money and resources on something that only punishes people who give you money?
 
Oh and From Dust is a  broken mess too apparently, bravo.

An appropriate response to legitimate consumer upset over something that should never have happened in the first place. It'd be nice if I thought this would mark any kind of reversal of Ubisoft's continued trend of sodomizing their PC customers with a rusty fork, but I suspect it to be a momentary lapse into sanity at best.

I guess this is great for everyone who was dissatisfied with other parts of the product (namely the shoddy port controls and locked framerate).